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BEST WESTERN Clearlake Plaza

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BEST WESTERN Clearlake Plaza
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192 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Dardenne Prairie, Missouri
Reviewed 17 May 2016

Hotel was very clean, staff was fine.The bed was horrible.I found it comfortable enough but wife woke up with bad back pains. Every time you moved,rolled over the bed made a creaking sound. It wasn't the bed frame but the mattress. Must have been a cheap one.Had problems with the ac. Room was stuffy and ac fan wouldn't run but...

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Helpful?
1Thank John7382
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, I am so sorry you found our beds uncomfortable they are brand new beds replaced in Oct 2015. My sincerest apologies about the A/c. A/c temp u can set lowest is 65 degrees. We pride ourselves in providing excellent service to each of our guest. Again i do apologize for any discomfort. Thanks you

Overland Park, United States
Reviewed 15 May 2016

Clean hotel with great staff! Had no issues! I did not use the pool, but it looked nice. The fitness center was nice. Did not have the breakfast, but it looked and smelled good. I just don't do breakfast, so nothing against the hotel.

Review collected in partnership with Best Western
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Helpful?
1Thank Kelly C
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear kelly. Thanks for offering a review from your recent stay with us.Its our goal to be the friendliest hotel staff in town & of course offering clean & comfy accommodation. Every guest is important to us & knowing you had a great stay is wonerful news. Thanks again & hope to see you in future.

Las Vegas, United States
Reviewed 11 May 2016

The staff was must helpful in suggesting great places to eat dinner. We were also given accurate directions for each and found all recommended very good with excellent service. We also were given great maps for the area to help us get around the areas out of town, as well as great directions for all the eating establishments we visited....

Review collected in partnership with Best Western
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Helpful?
1Thank Joan D
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thank you for posting a review on trip advisor. What a pleasure it was to hear about your positive experience with us. Every guest is important to us & knowing you had a great stay is wonderful new. Thank you for acknowledging the great customer service you recived during your stay. We appreciate you staying with us at...

Rckfrd, United States
Reviewed 2 May 2016

Although I was assured the whole hotel was a Non-Smoking hotel, as soon as I opened my room door it was evident that my room had either been a smoking room in the past or some recently had been smoking in it. There were also no usual toiletries provided.

Review collected in partnership with Best Western
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Helpful?
1Thank Debra K
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear Debra, I truly apologize regarding the smoke odor in your room. While we make every effort to make sure our smoke free hotel stay smoke free, some times that policy is vioated. If front desk was notified they would have gladly move you to a diffrent room. Please except our apologies. Our goal is to provide excellent service to...

Massillon, United States
Reviewed 27 April 2016

The staff was very helpful and courteous. They even aided me in a place to park my semi. Very clean and well kept facility. Bed was very comfortable. Internet was not slow and TV channel selection was excellent. Would highly recommend. Places to eat nearby and easy access to facility. Quiet with very little traffic noise. Near to interstates.

Review collected in partnership with Best Western
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Helpful?
2Thank Thomas P
Rockford, Illinois
Reviewed 13 April 2016

Our family of three (2 adults and 1 child) stayed at this hotel while visiting Springfield. We visited many of the Abraham Lincoln sites. *Check-in was quick and easy. *The room was clean and comfortable. *Breakfast was fine. I've had better at hotels, but it was acceptable and well stocked. *Noise level was quiet. There was some type of youth...

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Helpful?
2Thank RoadTripfromIL
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thank you for sharing your feedback with us. Our goal is to provide excellent service & clean room. I am very happy to hear you enjoyed your stay with us. We look forward to your future stays with us. thanks you.

Rock Island, United States
Reviewed 24 March 2016

The personnel was exceptionally helpful and kind, and they went out of their way to help us. It did not matter what role they played, they all treated us as royalty! The room was very clean. The food was delicious and plentiful, and I have a big appetite! I would HIGHLY recommend this motel to EVERYONE!!!!

Review collected in partnership with Best Western
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Helpful?
1Thank Ellen B
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear Ellen, What a pleasure it was to hear about your positive experience with us. Thank you for acknowledging the great customer service you recived during your stay. It's very rewarding to read a great review they mean a great deal to our team. I apprecite you taking the time to put the review on trip advisor. We pride ourselves...

Muskegon, Michigan
Reviewed 3 March 2016

Great hotel the employs friendly, helpful staff. The Person on duty gave me a free upgrade to a King Suite. They offer a military discount and the desk person also directed me to the local Papa Johns brochure which offers a 25% discount for ordering online. We had mixed feeling about Best Western in the past, but it appears the...

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Helpful?
Thank snipe49445
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thank you for your wonderful review & taking the time to post on trip advisor. First of all thank you for choosing Best western clearlake plaza. Thank you acknowledging the great customer service you recived during your stay. Part of our mission is to be always clean & genuinely friendly & we look forward to your future stays...

Casco, Wisconsin, United States
Reviewed 8 February 2016

We stayed here overnight while traveling. It has an indoor pool which we did not use. Our room was great! We had a kingsize bed (5 small pillows). Also in the room was a sofa & table/chairs & frig/micro. We were on the first floor. There are many restaurants nearby. The desk clerk recommended the nearby steak/seafood restaurant which we...

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Helpful?
Thank Julie W
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear Guest, Thank you for posting a review on trip advisor. I am delighted that you enjoyed your stay with us. Every guest is important to us & knowing you had a great stay is wonderful news. Hope to see you in future. Thanks again

Windsor, United States
Reviewed 22 January 2016

The hotel was very clean and the amenities were nice. The pool area was clean but we did not actually swim. There were a lot of families staying in this hotel but it was quiet. The shower was spacious and very clean. The bed was comfortable. We had nice service at check-in and did express check-out. I would stay here...

Review collected in partnership with Best Western
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Helpful?
Thank Bonnie M
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, What a pleasure it was to hear about your positive experience with us. Thank you for sharing your feedback with us. Our goal is to provide excellent service & a clean hotel. We look forward to your future stays with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Clearlake Plaza

Address: 3440 E. Clearlake Ave., Springfield, IL 62711
Region: United States > Illinois > Springfield
Price Range: $103 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Clearlake Plaza 2.5*
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Priceline and Best Western so you can book your BEST WESTERN Clearlake Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Springfield
Springfield Best Western
Hotel Style:
#11 Business Hotel in Springfield
#13 Family Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Clearlake Plaza staff and other travellers.
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Questions? Get answers from BEST WESTERN Clearlake Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join Best Western Rewards Program”
 of 5 bubbles Cyfans1822, 1 Oct 2016 | Read review
“i was here twice in June one on the 1st floor the second on the 2nd both were very good”
 of 5 bubbles MeterReader, 28 Jun 2016 | Read review
“Our room was on the end closest to the busy Clear Lake Ave, and I expected it to be fairly noisy through the night. Very quiet.”
 of 5 bubbles MarilynSnIL, 17 May 2016 | Read review
“Room 119 is the King Suite right near the pool. Ask for a free upgrade”
  • Room 119, King Suite
  • Room 119, King Suite
 of 5 bubbles snipe49445, 2 Mar 2016 | Read review
“We have been on the side that faces the parking lot and sometimes you can hear people shutting their car but no problem.”
 of 5 bubbles CruiserIllinois, 6 Dec 2015 | Read review
5 of 5