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Embassy Suites by Hilton Omaha - Downtown/Old Market

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#12 of 82 Hotels in Omaha
Certificate of Excellence
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Embassy Suites by Hilton Omaha - Downtown\/Old Market
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930 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Omaha - Downtown/Old Market
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Showing 928: English reviews
Omaha, United States
Reviewed 21 April 2016

I stayed last Saturday night in room 745 $300.00 suite and the air conditioner did not work, TV was not working, coffee machine only had tea, and asked for wine glasses for meeting and they showed up hour after my meeting. I was very disappointed and will never go back. Valet parking was the only thing good. SAVE YOUR MONEY

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Steve C
StephanieG542, General Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

Dear Steve C, First of all, allow me to apologize on behalf of our entire team. When a guest stays at a Embassy Suites brand hotel, they expect and deserve, at the very least, quality accommodations and service. Based on your feedback you provided, we failed to meet the most basic expectations. I am truly sorry for the lack of...

South Dakota
Reviewed 21 April 2016

Embassy Suites Old Market is as close to Omaha's Old Market as you can get. Our stay there was first rate. Rebecca at reception was extremely friendly and helpful. She found out it was an anniversary trip for us and surprised us by sending up a bottle of Asti to the room along with a hand-written note wishing us a...

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Helpful?
Thank Me_in_SD
StephanieG542, General Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

Dear Me_in_SD, All I can say is Wow! Your kind words and review of our hotel is the reason we come to work each and every day. Reading your words of praise goes a long way to keep our team motivated. I am so pleased you enjoyed your stay and we look forward to serving you again in the future!...

Omaha, Nebraska
Reviewed 21 April 2016 via mobile

Valet may lose your car, plan to spend hours waiting for it to be found. Housekeeping did not bring extra blankets or pillows for guests sleeping on very uncomfortable sofa bed. However, overall beautiful lobby area. Great location.

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Helpful?
Thank Jamie P
StephanieG542, General Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

First of all, let me sincerely apologize for the poor service you received in valet, and not receiving extra items you requested from housekeeping. Your experience is not indicative of the high standards of service to which we hold ourselves. I hope you had a memorable "Bachelorette Party" all things considered. Congratulations and Good Luck on your upcoming ceremony. I...

Raleigh NC
Reviewed 20 April 2016

Good property but please do not offer handicap rooms if not requested. Make sure staff "reads" the customer profile. Ie need room NEAR THE ELEVATOR" in my cas it is due to Hip replacements and need a room near the elevator....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Stephen H
StephanieG542, General Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

Dear Stephen H, I sincerely apologize for the misunderstanding during your check in. Thank you for your constructive feedback. In this case it was a learning experience for some of our front desk staff, and I assure you they are trained to read our guest profile for preferences. I hope the rest of your stay was enjoyable, and we look...

AZ
Reviewed 20 April 2016

Lives up to the Embassy Suites brand. Excellent experience nice hotel in a good location. Walking distance to great bars and restaurants. Try The Plank seafood place about a block away. Evening recetion was nice in the very attractive lobby. Excellent breakfast as always with Embassy Suites.

Review collected in partnership with Embassy Suites Hotels
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Thank johnjH8551TC
StephanieG542, General Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

Dear johnjH8551TC, What a wonderful review! We're so glad you enjoyed your stay with us, and we were able to meet your expectations of the Embassy Brand standards. It pleases me to hear you enjoyed our evening reception and our complimentary breakfast. We are proud to be located near our historic Old Market District, so our guests get to enjoy...

Lake Elmo, Minnesota
Reviewed 20 April 2016

Our suite was huge. It made us feel like we were home. The sitting area had a comfortable sofa and chair. There was a table to sit ate when we ate our room order meal, a refrigerator, coffee maker and sink. The bedroom area had 2 double beds which were very comfortable and nice linens. Both the sitting area and...

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Helpful?
Thank dulcat
StephanieG542, General Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

Dear dulcat, Thank you so much for your kind review! We're so glad you enjoyed your stay with our hotel. We agree that our entire staff work hard to make each guest's stay remarkable, one guest at a time. It sounds like you were able to enjoy some of our local entertainment in our historic Old Market District! Thanks for...

Point Pleasant Beach, New Jersey
Reviewed 19 April 2016

This down town location is great. When you step inside you are greeted with a great appearance and great staff really enjoyed my stay. I was able to walk most places but when the distance was to far to walk they offered an airport shuttle and local shuttle which was a fantastic bonus as well.

Review collected in partnership with Embassy Suites Hotels
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Thank Joe M
StephanieG542, Front Office Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

Dear Joe M, Thank you for your positive review, and for choosing to stay with us. I'm so pleased you enjoyed your stay and the staff was so helpful. I'm glad you were able to take advantage of our shuttle service, we have top-notch, knowledgeable associates who take pride in their jobs so thank you for noticing! We look forward...

Sioux City, Iowa
Reviewed 19 April 2016

The staff was nice and polite. However, the AC did not work in the room, too many children (100s) running about, no free WiFi, cards for parking exterior doors, and room did not work, and had to pay for parking. For $400+ parking and WiFI should be free (after all McDonalds and rest areas give you free WiFi!!!). To may...

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Helpful?
Thank Charles S
StephanieG542, General Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

Dear Charles S, Thank you for taking the time to review our hotel. We welcome all constructive criticism, as it helps us to get better. On behalf of the entire team here, allow me to apologize for the ways we failed to meet your expectations. I'm sorry you were not able to enjoy a nice, quiet visit. I hope you...

Denver, Colorado
Reviewed 18 April 2016 via mobile

I've stayed in this hotel a few times while visiting customers. The location is very good. A quick walk to Old Market to find many good restaurants. The hotel itself is nice. The parking is across the street out back, which isn't the most convenient, but not horrible either. The evening Manager's Reception is always nice, and the breakfast is...

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Helpful?
Thank FunInHotels
StephanieG542, General Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

Dear FunInHotels, We appreciate your loyalty to our hotel, and taking the time to review it with your kind words. I'm pleased to hear you take advantage of some of the amenities our hotel offers like our evening reception and our made-to-order breakfast. Thanks again, and we look forward to serving you in the future. If there is anything we...

Lincoln, Nebraska
Reviewed 18 April 2016

We checked in at 9 pm and had booked a premium suite on the 7th Floor. The 7th floor hallway had garbage bags full of garbage sitting in the open and trays of dirty dishes from room service. The trays I could understand, but when they were all still there at 7:30 am the next morning, we thought this was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Darrell F
StephanieG542, General Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this review

Dear Darrell F, First of all, I sincerely apologize for the entire staff here at Embassy Suites by Hilton Omaha - Downtown/Old Market. Clearly we were not performing to our usual standards that night, and for that I'm truly sorry. I hope that you will reconsider us in the future, and allow us the chance to Make it Right. You...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Omaha - Downtown/Old Market is the ideal location in the heart of Omaha's Old Market District just off I480.We are just a stones throw away from such famous Omaha attractions like the Henry Doorly Zoo, CenturyLink Center Omaha, TD Ameritrade Stadium, and Durham Museum, among many others within Omaha.Our beautiful hotel features large two-room suites, high-speed internet access, 24 hour Business Center, modern fitness center, FREE cooked-to-order breakfast each order, as well as complimentary drinks at our evening Manager's Reception. Work hard or stay and play at the Embassy Suites Omaha Downtown/Old Market hotel! ... more   less 

Additional Information about Embassy Suites by Hilton Omaha - Downtown/Old Market

Address: 555 S. 10th Street, Omaha, NE 68102
Region: United States > Nebraska > Omaha
Price Range: $193 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Omaha - Downtown/Old Market 3*
Number of rooms: 249
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Priceline and Travelocity so you can book your Embassy Suites by Hilton Omaha - Downtown/Old Market reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Omaha Downtown/Old Market Hotel Omaha
Omaha Embassy Suites
Hotel Style:
#11 Romantic Hotel in Omaha
#13 Business Hotel in Omaha
#13 Family Hotel in Omaha
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Omaha - Downtown/Old Market staff and other travellers.
4 questions
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Minneapolis, Minnesota
over a year ago
Omaha, Nebraska
over a year ago
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Omaha - Downtown/Old Market staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the East side (opposite of the Old Market District) are quieter”
 of 5 bubbles bk1536, 14 Dec 2016 | Read review
“Corner rooms are very quiet and large with plenty of light.”
 of 5 bubbles reedeeda, 5 Dec 2016 | Read review
“Don't book along 10th Street, which faces Old Market. The bar noises can be loud on that side, so book up high and away from 10th Street”
 of 5 bubbles KeymasterMissouri, 5 Dec 2016 | Read review
“Ask for a room with a view of the fountain!”
 of 5 bubbles 698maddief, 2 Nov 2016 | Read review
“One with the window overlooking the old market!”
 of 5 bubbles lindarS5407YU, 17 Oct 2016 | Read review
5 of 5