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Terrible, terrible, terrible!!! Reserved and prepaid for room a month in advance. Checked in on line at 430PM, got to hotel at 9 and they did not have our room. We had reserved a two room suite, as we have two small children,...More
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 7 August 2017
Thank you for your comments about your recent stay at my hotel. I apologize for the way your room reservation was handled and I will investigate. We surely missed the Marriott standards on many areas. This is not the way things are done.
This location is convenient for the things I do in Omaha. The facility is clean and the staff is friendly. I had booked a room with two beds but did not arrive until late. They provided me with 2 one bed rooms to accommodate my...More
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 21 July 2017
Thank you for allowing us to be part of your journey. We appreciate your kind comments. We try to accommodate all requests but it is not always possible. Thank you for being understanding about your requested room change
Beautiful hotel. Great pool and fitness room. Biggest problem is that $200 dollar incidental was taken out and yet was never able to be refunded back to me. I had contacted the hotel a couple different times and no one was able to help me.More
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 26 June 2017
Thank you for your comments. Please contact me at (402) 590-2800, ext #503 and Ill be glad to take a look at your issue. I would think its just a hold and will be release in a few days. The hotel released it...More
The staff was very helpful. The rooms were clean. We were given a nice room where we could unload our car of items we were taking to our son and family in Illinois. We especially liked the comfortable beds. Our other son was able to...More
Thank Wayne C
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 19 May 2017
Thank you for your kind comments. I will share them with our team. Thank you for allowing us to be your hosts while you continued your journey.
Reserved online in late Jan. for last weekend in April for family birthday in area. Initial request was for 2 rooms each with 2 queens, one needed to be handicap and close to elevators. Used mobile app to check in, very convenient! Upon check in,...More
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 4 May 2017
Thank you for your comments. I will make sure the team knows.
Yes we are pet friendly. There is a non-refundable Pet Deposit of $100.00. We accept most residential pets up to 130 lbs. They must be on a leash and the owner is responsible for picking up after their pets.