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Researched hotel on internet and called Hotel-rates.com. They used a teaser rate, bait and switched to higher rate as we did not qualify for base rate and also charged a service charge through CCI*Hotel@Getaroom. They did not provide an itemized receipt or documentation of what...More
This hotel was a great price and very close to the Henry Doorly Zoo. The check in person was unfriendly. Our room: poor water pressure, the bath tub floor was warped and the sink drain was very slow, some of the towels had stains, the...More
We have stayed here before but it didn't seem to be on par as before. We had reserved a king size bed but given a queen. By the time we unpacked after a long travel day we were just too tired to switch.We were on...More
As my family and i arrived to the location , we were glad to see it was within walking distance from the zoo . Checking in front desk staff was a little disappointing. Front desk agent Vanessa was awfully rude . We requested to be...More
Check in was difficult, as the front desk attendant (Vanessa) was a bit rude. And they also didn’t have the rooms we requested. The second day, Fernando went above and beyond his regular duty to switch our rooms to what we requested and move our...More