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Extended Stay America - Seattle - Northgate

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Extended Stay America - Seattle - Northgate
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102 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Reviewed 2 days ago NEW

I came to Extended Stay frustrated from a transportation issue at the train station. Then I couldn't figure out how to get connected to WiFi. Night staff was very patient with me. The next morning I had problems dialing out from my room (I'm technology challenged) and Chuck went out of his way to make sure I was able to...

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Helpful?
Thank Donna H
00esa, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

We appreciate your wonderful remarks regarding your recent stay. We are glad we could provide you a comfortable stay and that you enjoyed our outstanding service as well as the shuttle facility. I will definitely share your compliments with Kristy, Chuck, Mary and the night staff. All of us at Extended Stay America - Seattle - Northgate hope to welcome...

Reviewed 2 weeks ago via mobile

Having read the reviews here after booking and paying for my last-minute stay en route farther north, I was quite worried, especially as I was to arrive late at night and was a woman traveling alone. However, check-in was quick, the room was clean and quiet, and I saw none of the unsavoriness that others had mentioned, despite the hotel...

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Helpful?
Thank Yo M
00esa, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for selecting Extended Stay America - Seattle - Northgate for your visit and for sharing your comments. We are thrilled that you liked your clean room, our helpful associates and the great value we offer for the price. It is also good to read you had a positive experience throughout and that we were able to exceed your...

Minneapolis, Minnesota
Reviewed 19 October 2016

I originally booked another hotel which I canceled last minute and this hotel came to the rescue! I paid a little bit more but had a great experience. It met my needs of a clean, quite room near the city for a good price. The only thing I would say is that when I was booking it the agent said,...

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Helpful?
1Thank EaganA003
00esa, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for being our guest at Extended Stay America - Seattle – Northgate. We are happy you had a pleasant experience with us and your clean, comfortable suite was perfect for your needs. We appreciate your feedback and look forward to serving you again. Sincerely, General Manager

Anaheim, California
Reviewed 28 September 2016

This hotel is located near the freeway and is only about 15 minutes from downtown, which was very convenient, there is a kitchenett and a grocery store close buy. The staff was mostly friendly. We called on our way there and no one ever answered the telephone. The facility was clean, but smelled like cigarette smoke. This is mostly a...

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Helpful?
2Thank Betty L
00esa, Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for choosing the Extended Stay America - Seattle - Northgate for your stay. We are happy to read that you liked our downtown location and helpful staff. However, we are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas so I appreciate...

Bellevue, Nebraska
Reviewed 24 September 2016

Let me preface my review with some perspective. I have been in the extended stay hotel business with a major brand name for several years. Guest comfort and convenience is what separates the five stars from the one and two stars. Customer service can be nothing less than outstanding if you are going to consistently maintain a superior rating. With...

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Helpful?
1Thank Don T
00esa, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for being a valued guest and taking time to share comments about your stay. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I am working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. I would also like...

Phoenix, Arizona
Reviewed 12 September 2016 via mobile

I stay in this hotel for 3 nights. Service is terrible, window had a problem and they refuse to change the room instead put towels to prevent air to come into the room. It took them 2 days to fix the drain in the bathroom. There is no breakfast only coffee, muffins and granola bars.

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Helpful?
1Thank krys321
00esa, Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for staying with us and reviewing our location. We pride ourselves on our outstanding service and attention to detail and I apologize this was not your experience. I will address the service lapse with my team in an effort to improve overall guest satisfaction. Your business is important to us and I hope you will stay with us...

Olympia, Washington
Reviewed 6 September 2016

We booked this room on Hotel.com. $200 for one night! I was in a rush when we booked so, mistakenly, only read the most recent reviews. It looks great on the outside, but we should have known the moment we sat down in the lobby. The glass top table was filthy, as was the counter behind it - not a...

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2Thank Cathy C
00esa, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

We sincerely appreciate you staying with us and taking the time to share your thoughts. I am glad to hear you appreciated the clean and comfortable room but I apologize that we did not meet your expectations elsewhere. I am disappointed to hear your comments regarding the first impression of our lobby and I fully intend to share your comments...

O'Fallon, Missouri
Reviewed 29 August 2016

I was put in a smoking room when a non-smoking was requested. I booked hotel for 3 nights, after 1st night a woman in lobby was covered in bites which she stated were bed bugs. The hotel clerk said "how do you know they are bed bugs, they could be fleas". After that 1st night, I went elsewhere to stay...

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Helpful?
Thank Frances G
00esa, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you so much for taking the time to leave a review. We are so very sorry to hear you had to check out early. What you described is not the experience we hoped for you . I am so very sorry for the encounter with another guest claiming bed bugs are present. We do take comments such as those...

Ontario, California
Reviewed 28 August 2016

This location has the basics, is clean and without drama. The only down side is the shower, nothing like a blast of cold water while shampooing. This has happened on both of the times we have stayed here - guess it is cheap hotel living... The staff was efficient and polite. Late night check in went without issue. Convenient to...

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Helpful?
Thank BeachBums91761
00esa, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for sharing your experience with us! We are so pleased you chose to stay at Extended Stay America Seattle – Northgate once again. We are glad you enjoyed your overall visit, especially our clean facilities. We look forward to welcoming you and your family back soon! Sincerely, General Manager

Austin, Texas
Reviewed 18 August 2016

$80 in Seattle in the summer?? We booked late so I was just crossing my fingers that it would be clean & not in a dangerous area. It was absolutely great! Clean room, non-smoking, full kitchen, grab & go breakfast, helpful staff. No complaints here, we were very nicely surprised. I totally recommend it.

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Helpful?
Thank debmanz
00esa, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for selecting Extended Stay America - Seattle - Northgate for your visit. Our team was so pleased to learn you enjoyed your stay, liked your comfortable suite and our welcoming staff. We appreciate your nice comments regarding the great value we offer for the price. Thank you again for recommending our hotel, and we would love to welcome...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Seattle - Northgate

Address: 13300 Stone Ave N, Seattle, WA 98133-7625
Region: United States > Washington > Seattle
Price Range: $105 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Seattle - Northgate 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Extended Stayamerica Seattle Northgate Hotel Seattle
Extended Stay America Seattle
Extended Stay Seattle
Seattle Extended Stay
Extended Stayamerica Hotel Seattle
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Seattle - Northgate staff and other travellers.
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Los Angeles, California
Naples, Florida
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Questions? Get answers from Extended Stay America - Seattle - Northgate staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“third floor are some smoking rooms so the smell is worse on the 3rd floor”
 of 5 bubbles BettyL582, 28 Sep 2016 | Read review
“Pet friendly.”
 of 5 bubbles dont963, 23 Sep 2016 | Read review
“Go to Holiday Inn Express!”
 of 5 bubbles FrancesG727, 29 Aug 2016 | Read review
“Be relentless in getting a non-smoking room... EARLY.”
 of 5 bubbles NastyZ, 6 Aug 2016 | Read review
“If you're not a smoker, insist on a non-smoking room up front.”
 of 5 bubbles MaxOregon, 22 Jun 2016 | Read review
5 of 5
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