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smartline Bluesun Neptun

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smartline Bluesun Neptun
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255 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Paris, France
Reviewed 26 August 2016

Keep in mind we arrived at this location for our last 5 days in Croatia and had stayed in many places prior...Dubrovnik, Havar, Plitvice, Seget...but sadly our trip did not end on a high note. The pool area is very sparse and has a bit of a run down feel. The "lawn" isn't very attractive and the pool area is...

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Helpful?
3Thank mstraveler555
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear mstraveler555, thank you for your honest review. We feel sorry some of our hotel's aspects didn't quite meet your taste or expectations, but we are grateful for your observations and for being open with us. By doing so, you help us tremendously to improve our service and guests experience. Sincerely, Jure Juran, Accommodation Manager

Belgium
Reviewed 23 August 2016

I stayed here for a week with my brother and my parents. We chose this hotel because of the good reviews on Tripadvisor and we were not dissapointed. However the start of our holiday could have been better, as my brother and I had mold in our bathroom and next to our bed. The first night, we ignored it, but...

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Helpful?
Thank Laetitia1991
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Laetitia1991, thank you for your review and your specific, valuable comments. We highly appreciate your loyalty, and sincerely apologize for mold. We are glad our staff managed to help you and upgrade your room. Thank you for giving us your trust. Kind regards from sunny Tucepi, Jure Juran, Accommodation Manager

Reviewed 21 August 2016 via mobile

I loved this holiday. Something for all the family. Beautiful hotel, lovely food, OK entertainment. Staff were fantastic. Special words for Nives, Zaljana and Ivana. Lovely people. Jure serves the best omelettes I've had on holiday!. Crowded but shows how popular it is. Had no problems whatsoever and want to be back now and only got home last night! Want...

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1Thank Jason E
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Jason E, the compliments you gave us for our staff and food and your recommendation makes us proud and also motivate us to continue doing our best. We are glad you enjoyed town of Tucepi, and our location, environment and beaches. We hope to host you and your family again. We appreciate you for giving us your trust. Best...

Nova Gorica, Slovenia
Reviewed 15 August 2016

Me and my girlfriend stayed for the second time in the annexe of the hotel, which is ideally located. Surrounding of the hotel is very clean, tidy and illuminated in the evening. The rooms are modern, renovated, and very clean. Air conditioning and wi-fi work perfectly. The staff is very helpful and friendly. The sea is cristal clear and the...

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Helpful?
1Thank Jernej G
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Jernej G, thank you taking your time and describing your lovely holiday to us. Also, we are grateful for you awarding us with the highest rate. Feedback such as yours makes us genuinely proud and motivates us to continue doing our best in providing top service to our guests. It would be wonderful to have the opportunity of hosting...

Stoke-on-Trent, United Kingdom
Reviewed 11 August 2016

The hotel was great for young families. Plenty of activities in the day and evening. Good entertainment group. Lovely pool area and nice playground. Good location, right near the beach. The food was plentiful and good choice, the only down side was that we found the buffet food lukewarm and not piping hot.

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2Thank junebloor
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear junebloor, thank you for your review and for giving us such a high rate. We are glad that you have spent such a nice holiday in our Bluesun Hotel Neptun, and it would be our pleasure to welcome you and your family again. Thank you for giving us your trust. Best regards from Tucepi, Jure Juran, Accommodation Manager

Oslo
Reviewed 10 August 2016

This is a nice place if you like overcrowded pool with loud english and local pop music. The beach is to crowded and you have to walk a tiny path between towels to swim in the ocean. The food is ok but the coffee is poor at the hotel. Friendly employees.

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Helpful?
Thank ErlendNi
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear ErlendNi, thank you for your review, we are glad that you shared your vacation experience in Bluesun Hotel Neptun it and we hope that the minor inconveniences didn't spoil your holiday in general. We highly value your remark about the coffee and pool. Kind regards from Tucepi, Jure Juran, Accommodation Manager

Leeds, United Kingdom
Reviewed 3 August 2016

Review collected in partnership with Jet2holidays
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2Thank alexandert517
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Reviewed 1 August 2016 via mobile

We stayed at Bluesun Hotel for 13 days. It wasn't the best experience ever. Hotel is located near a small stony beach. Lets start with minuses: - Extra bed was just awful. First of all it was broken, which a person that cleaned the room before our arrival totally ignored thinking that we are stupid enough to not notice it....

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1Thank terxc
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear terxc, thank you for your input. We sincerely apologize for the broken bed and AC inconveniences. We assure you that we have taken your observations utterly serious and we will take the required steps in order these events don't repeat. As for the pool area, we appreciate your suggestions and observations, those have been useful. We are glad you...

Yorkshire
Reviewed 19 July 2016

We travelled as a family of four with tow teenage children and it was out first time to Croatia. We loved it all. We paid a little more for the hotel but Croatia appears to be a place you pay a little more to get there but once there everything is reasonable priced. We went all inclusive for one week....

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1Thank YorkshireQuail
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear YorkshireQuail, firstly, we would like to thank you for posting your review and complimenting us. Also, we find your highest rate very motivational, as well as your observations. We are so excited to see that you enjoyed your stay with us. We appreciate your kind words of praise for our amazing location, as well as our comfortable apartments. Thank...

Reviewed 16 July 2016 via mobile

nice hotel with basic infrastructure, good for families, not so good for young people because nothing is really going on, if the weather is bad, you hardly can do something, nice beach and good food (everyone can find something), Wifi good and nice gym

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Helpful?
Thank Ulrike S
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Ulrike S, thank you for your compliments. We hope you will consider visiting one of our other Bluesun hotels. Nevertheless, thank you for giving us your trust and we are glad you liked our facilities. Sincerelly, Jure Juran Accommodation Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Renovated in 2014, the all inclusive Bluesun Hotel Neptun is only 30 meters from the beach and is adjacent to the promenade walkway. Surrounded by old olive trees and other Mediterranean vegetation, the Neptun provides a beautiful ambiance for a summer holiday for families with children. ... more   less 

Additional Information about smartline Bluesun Neptun

Address: Slatina 4, Tucepi 21325, Croatia (Formerly Bluesun Hotel Neptun)
Region: Croatia > Dalmatia > Split-Dalmatia County > Tucepi
Price Range: $122 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — smartline Bluesun Neptun 3*
Number of rooms: 254
Reservation Options:
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Also Known As:
Bluesun Hotel Tucepi
Hotel Style:
#3 On the Beach Hotel in Tucepi
#5 Family Hotel in Tucepi
#5 Romantic Hotel in Tucepi
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Questions & Answers

Here's what travellers have asked, with answers from smartline Bluesun Neptun staff and other travellers.
31 questions
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Questions? Get answers from smartline Bluesun Neptun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a sea view room, it is totally worth it!!”
770TraceyW, 15 Nov 2016 | Read review
“All rooms good”
petera110, 3 Sep 2016 | Read review
“I would have stayed in Makarska knowing what I do now.... it appears only the rooms in the tower have beachside views.”
mstraveler555, 26 Aug 2016 | Read review
“The annexes are quieter.”
472jernejg, 15 Aug 2016 | Read review
“The annexe rooms at the back are quieter and really nice views.”
junebloor, 11 Aug 2016 | Read review
5 of 5