Holiday Inn Express & Suites Kailua-Kona, an IHG hotel
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Holiday Inn Express & Suites Kailua-Kona, an IHG hotel
75-146 Sarona Road, Kailua-Kona, Island of Hawaii, HI 96740-3725
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Avg. AU$571 /night, 3/23 - 3/24
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AU$427
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About
#4 of 13 hotels in Kailua-Kona
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Holiday Inn Express Hotel & Suites Kailua-Kona is an excellent choice for travellers visiting Kailua-Kona, offering many helpful amenities designed to enhance your stay.
Guest rooms offer amenities such as a flat screen TV and air conditioning, and guests can go online with free wifi offered by the hotel.
Holiday Inn Express Hotel & Suites Kailua-Kona features 24 hour front desk, to help make your stay more enjoyable. The property also boasts a pool and breakfast. If you are driving to Holiday Inn Express Hotel & Suites Kailua-Kona, parking is available.
Nearby landmarks such as Ali'i Drive (0.1 mi) and St. Michael the Archangel Church (0.1 mi) make Holiday Inn Express Hotel & Suites Kailua-Kona a great place to stay when visiting Kailua-Kona.
While in Kailua-Kona, you may want to check out some of the restaurants that are a short walk away from Holiday Inn Express Hotel & Suites Kailua-Kona, including Kona Brewing Company Pub & Brewery (0.5 mi), Big Island Grill (0.1 mi), and Umekes Fishmarket Bar & Grill (0.6 mi).
There is no shortage of things to do in the area: explore popular art galleries such as Kona Henna, Lava Light Galleries, and Trudy's Island Arts.
Enjoy your stay in Kailua-Kona!
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Quiet
Languages Spoken
English
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
61 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Detailed Reviews
Hotel's Favourite
We stayed here for three nights on Big Island. It is located in the tourist area with shops and restaurants a very short walk away.
Good things - the staff were really friendly and helpful, especially those refilling the buffet breakfast. The breakfast was complimentary each morning that had lots of choice. The location was good. Room was large, nice Dove toiletries in the bathroom. Useful computer room where you could print stuff for free.
Negative - no views from the room - ours overlooked the car park! Our room had poor lighting - no central light only lamps and because the room was decorated in dark colours, it was a bit gloomy! Sofa was a bit stained.
Good things - the staff were really friendly and helpful, especially those refilling the buffet breakfast. The breakfast was complimentary each morning that had lots of choice. The location was good. Room was large, nice Dove toiletries in the bathroom. Useful computer room where you could print stuff for free.
Negative - no views from the room - ours overlooked the car park! Our room had poor lighting - no central light only lamps and because the room was decorated in dark colours, it was a bit gloomy! Sofa was a bit stained.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a last-minute change of plans due to a flight cancellation and ended up needing emergency accommodation for one night. Holiday Inn was very accommodating and definitely calmed a stressful situation. We got in considerably earlier than expected after a long flight from Australia plagued with delays. They kindly arranged an early check in, provided parking for a small fee and the front desk staff were very helpful suggesting places nearby for food and refreshment.
Breakfast and facilities are average, but the location is wonderful with the bustling front street only about a block's walk. Thanks again to the staff for their kindness. It really made all the difference as we were simply exhausted by the time we arrived. The front desk staff were also very helpful providing cutlery packs for takeout food and additional towels.
Breakfast and facilities are average, but the location is wonderful with the bustling front street only about a block's walk. Thanks again to the staff for their kindness. It really made all the difference as we were simply exhausted by the time we arrived. The front desk staff were also very helpful providing cutlery packs for takeout food and additional towels.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is one of the top places we stayed in Kona! The rooms were very clean and modern. Our room had a flat screen TVs with a number of channels, a over-bed desk so you could sit in bed and use a laptop, built in reading lights, and in the shower they had high quality shampoo and conditioner. The rooms had comfy pillows and we could not hear other guests. The hotel is located one block north of the main downtown area in Kona, so its very close to the oceanfront. The pool is small, but the hot tub is big enough to ft at least two couples at once. One of the only places in Kona that serves a hot breakfast - including biscuits and gravy.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is located in the very touristy section of Kona, within walking distance. I arrived after check in time, and my room still wasn’t ready! I don’t recall that ever happening at any IHG, especially as a Platinum Elite member. They did allow me to park in the lot (for $10/night).
Came back about an hour and a half later, and went to my room. It’s standard IHG, though there is a partial ocean view. Room was clean, slept well, and had poor water pressure from the shower. Pretty standard for an HIE.
Breakfast was partially outside next to the pool. Sadly, it was your standard continental instead of mixing in some Hawaiian flavor.
Pool is outdoor, which is standard in the tropics. Deepest point was 5 feet. You have to go to the desk to receive pool towels, and they charge if you don’t return them (I think it was $20)!
Checkout the next morning was smooth. I was allowed to keep my car parked a few extra hours, to avoid paying more by parking in a town lot.
The normal rate is around $300/night, no doubt taking advantage of being in a heavily tourist area in December. I was able to spend my one anniversary night so no charge for me.
Came back about an hour and a half later, and went to my room. It’s standard IHG, though there is a partial ocean view. Room was clean, slept well, and had poor water pressure from the shower. Pretty standard for an HIE.
Breakfast was partially outside next to the pool. Sadly, it was your standard continental instead of mixing in some Hawaiian flavor.
Pool is outdoor, which is standard in the tropics. Deepest point was 5 feet. You have to go to the desk to receive pool towels, and they charge if you don’t return them (I think it was $20)!
Checkout the next morning was smooth. I was allowed to keep my car parked a few extra hours, to avoid paying more by parking in a town lot.
The normal rate is around $300/night, no doubt taking advantage of being in a heavily tourist area in December. I was able to spend my one anniversary night so no charge for me.
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Date of stay: December 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is in a great location. There are some friendly staff and the breakfast is okay given that it’s free. Rooms are clean. Unfortunately there were some major concerns with this stay:
1) safety and security.
On my second day at the hotel I left my key in the room so I stopped by the front desk and asked for another one. The staff member asked me what my room number was and I told her. She didn’t ask to sight my ID or even check the sir name registered to the room. It seems all you need at this hotel to access the room is to ask for a key to the room number and it’s given to anyone who requests it.
2) unauthorised entry to guest room.
About half an hour after getting a second key I was in bed trying to get a nap in when I heard the door opening (I had the do not disturb sign on the door). I sang out and the door closed again. After getting dressed I went down to the front desk and they had no record of me being in that room (had they checked that fact before giving me a new key just half an hour before they would have known that). After some investigation it was found that my reservation was marked as a “no-show” and subsequently cancelled during the night prior. This is despite me arriving at the hotel and providing a credit card on arrival and being given keys to the room.
3) Strong chemical smell
When I first arrived the room had such a strong bleach smell that I had to open the windows to air out the room. It took over 24 hours with the AC blowing on full and the window open to get the smell out. I didn’t have any housekeeping service for the next 3 days out of fear the room would be bleached again.
4) Staff attentiveness
On more than one occasion I stopped by the front desk for help and waited a long period of time without anybody coming out to serve. It seems that the breakfast preparation area becomes a cool hang out for the front desk staff during breakfast hours. After following the laughter I found the front desk staff hanging out in the area. When I asked for help the staff member commented on how much fun the team have at this job. That’s wonderful, it really is, but it shouldn’t come at the expense of the guests.
I wanted to pass on the above feedback as I was checking out. After waiting 10 minutes at the front desk with not a soul in sight I just left the key and a post it note on the front desk and walked out.
It’s a shame that the management of this hotel lets it down so much. It’s got such potential with a great location and comfortable rooms. But until they address the above issues I’d give this one a hard miss.
1) safety and security.
On my second day at the hotel I left my key in the room so I stopped by the front desk and asked for another one. The staff member asked me what my room number was and I told her. She didn’t ask to sight my ID or even check the sir name registered to the room. It seems all you need at this hotel to access the room is to ask for a key to the room number and it’s given to anyone who requests it.
2) unauthorised entry to guest room.
About half an hour after getting a second key I was in bed trying to get a nap in when I heard the door opening (I had the do not disturb sign on the door). I sang out and the door closed again. After getting dressed I went down to the front desk and they had no record of me being in that room (had they checked that fact before giving me a new key just half an hour before they would have known that). After some investigation it was found that my reservation was marked as a “no-show” and subsequently cancelled during the night prior. This is despite me arriving at the hotel and providing a credit card on arrival and being given keys to the room.
3) Strong chemical smell
When I first arrived the room had such a strong bleach smell that I had to open the windows to air out the room. It took over 24 hours with the AC blowing on full and the window open to get the smell out. I didn’t have any housekeeping service for the next 3 days out of fear the room would be bleached again.
4) Staff attentiveness
On more than one occasion I stopped by the front desk for help and waited a long period of time without anybody coming out to serve. It seems that the breakfast preparation area becomes a cool hang out for the front desk staff during breakfast hours. After following the laughter I found the front desk staff hanging out in the area. When I asked for help the staff member commented on how much fun the team have at this job. That’s wonderful, it really is, but it shouldn’t come at the expense of the guests.
I wanted to pass on the above feedback as I was checking out. After waiting 10 minutes at the front desk with not a soul in sight I just left the key and a post it note on the front desk and walked out.
It’s a shame that the management of this hotel lets it down so much. It’s got such potential with a great location and comfortable rooms. But until they address the above issues I’d give this one a hard miss.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel
Responded 18 Nov 2023
Hello, Daydream67117801901 Thank you for leaving a review about our Holiday Inn Express & Suites Kailua-Kona. We are truly grateful for choosing our establishment for your travel needs. Our local team will use your observations to improve our service and facilities. I shared your comments with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned. Our local team truly enjoys delivering the most enjoyable experience to our beloved guests. I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve. See you around! Alejandro Guerrero Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here five nights and completely enjoyed our stay! More than once I told the staff that they served the best breakfasts (by far) that we have every had at an IHG facility (Portuguese sausage/bacon/chicken fingers, etc), which rotated daily. The breakfast area (as well as check-in) is covered and open to the outdoors, which is unique, and very pleasant. The location is a short walk to the bay (restaurants/snorkeling/historical sites). The staff was consistently friendly and professional. The room was clean, and the daily maid service was reliable. Although the exterior isn't particularly impressive, this was the best stay we have ever had at any IHG facility (and because I am a "platinum" member, we stay at many).
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Date of stay: February 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Don't waste money by going out for a restaurant breakfast - the food served at the hotel is very...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I rarely write a negative review without giving the management a chance to rectify the situation. I did try to get help with dirty sheets, black spots, on both sides of my bed. The housecleaning supervisor said it was my fault since they check the sheets daily. I explained I traveled solo this time, and slept on one side of the bed, so how was there spots on both sides of the bed? The front staff said we will not offer you any type of compensation, as it was not our responsibility. Wow, left another message on their website which was ignored. I cannot recommend this property given how this was handled. Check the sheets and towels before you touch them, but be aware the staff doesn’t seem to value your business. Very disappointing for a large company not to stand by good customer service.
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Date of stay: October 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel
Responded 20 Nov 2022
Hi denisek55, Thank you for your review and for choosing our Holiday Inn Express Kailua-Kona for your accommodation needs. We appreciate you as one of our guests! We're committed to providing you with the best overall experience. I'm sorry about the situation encountered during your stay. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. We look forward to seeing you again on your future trips and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After reading reviews on Trip Advisor, I was pretty confident this would be the best option for us. We didn't expect to stay much in our room, and the location is within walking distance to nice restaurants and shopping. However, due to a "kona low", we have been stuck indoors since last night (Friday) and it's predicted to last through through Monday. Our room is RIGHT next to the hotel's laundry facility, and we have been hearing the washer & dryer on and off for the entire day as well as the workers' music. Also, the fan and the electrical outlet in our bathroom, and a reading light are not working - there was no blow dryer. We requested that the reading light and fan be fixed early yesterday, but no one has showed up so far. When I went to the front desk to get our trash emptied and a blow dryer today, the clerk asked me if I was sure there was no blow dryer, and told me I could go empty my trash in the large bin outside. On the flipside, most of the staff have been friendly and helpful, and the clerk eventually dropped off a new blow dryer. Overall the room itself is tastefully done, although the lighting is not as bright as we would like, especially in the bathroom. Hoping the workers come to work on our room soon. We REALLY want to believe that things will be fixed so we can enjoy the rest of our vacation.
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Date of stay: December 2021
Location
Cleanliness
Service
Room Tip: do NOT stay in room 132
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel
Responded 18 Dec 2021
Hi JJCA25, I appreciate you for taking a moment to share your feedback with us about your hotel experience. I am sorry for the issues you encountered with the noise levels, general upkeep of the in-room amenities, and lack of a blow dryer. We are known to have the best accommodations, and I understand your dismay if this was not reflective of our brand standards. I have shared your valuable feedback with the hotel management as a resource for inspection and correction. On a positive note, I am happy to read you highlighted our hotel location and hospitable hotel staff. Thank you again for letting us know where we can improve. We hope to serve you soon and show you the genuine IHG Hotels and Resorts experience. Warm regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent 8 nights over Christmas at the Holiday Inn Express in Kailua Kona. It made for a great affordable stay. Room was spacious with two comfortable queens and a sofabed. Window opened to let fresh air in. Breakfast was fantastic. At other hotels we've experienced limited breakfasts due to the pandemic but this one had many hot and cold options. Omelet, bacon, spam, rice, biscuits and gravy, sausage, several cereal options including Krave, Froot Loops, Frosted Flakes, bagel, muffins, cinnamon rolls most days, guava orange juice, milk, yogurt, coffee, boiled eggs, apple. They can run out so earlier is better. Breakfast attendants were in constant motion to keep up with the line. They deserve a raise and an additional staff member to assist. The breakfast area was open air which was a comfortable temperature and feels safer eating there. Easy walk to Alii drive, past the orange bins to a sidewalk. We found the location convenient to drive south for snorkeling or north for the best beaches. Towels were always available at the front desk, no shortage despite the busy holiday week. We have stayed in numerous Holiday Inn Expresses over the years. This one was perfectly on brand, better than expected.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I stayed here for a week while visiting the island. The room was spacious, extremely clean, the bed was very comfortable, and it was convenient to have the microwave, fridge, and Keurig coffee maker. The breakfast was generous and very good, with scrambled eggs, omelet, sausage, pancakes, etc., in a pleasant semi-outdoor space by the pool. This is not a resort, but the pool was a comfy temperature and big enough to swim laps, and the spa was nice after a day on the road. The hotel provided large beach towels and exchanged them for fresh ones whenever we needed them. Everyone on the staff was pleasant and helpful.
The main reason we chose this hotel is its location and it was perfect, only a couple of minutes' walk to lots of restaurants and shops, including the Kona Marketplace and the Kona Inn Shopping Village, where we went several times for drinks and dinner (Kona Inn Restaurant, Kona Canoe Club) while watching the sunset. It's especially good to be able to walk to the center of town, including the pier (less than 10 minutes), because the traffic in and near the center is pretty bad nearly all day long due to roadwork, etc.
The only slight inconvenience was that the breakfast room was occasionally overcrowded, but then we shared a table and talked to some interesting people that way. We enjoyed seeing the families with young children. The breakfast staff was clearly overworked and sometimes had trouble keeping up.
.
The main reason we chose this hotel is its location and it was perfect, only a couple of minutes' walk to lots of restaurants and shops, including the Kona Marketplace and the Kona Inn Shopping Village, where we went several times for drinks and dinner (Kona Inn Restaurant, Kona Canoe Club) while watching the sunset. It's especially good to be able to walk to the center of town, including the pier (less than 10 minutes), because the traffic in and near the center is pretty bad nearly all day long due to roadwork, etc.
The only slight inconvenience was that the breakfast room was occasionally overcrowded, but then we shared a table and talked to some interesting people that way. We enjoyed seeing the families with young children. The breakfast staff was clearly overworked and sometimes had trouble keeping up.
.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip: Our king suite on the third floor was very quiet and had a nice view of the mountain to the east.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The best way to get directions is google maps.
You basically get on highway 11 south from from the airport to Kona for about 15 minutes, right on Ali'i Rd and left on Sarona.
No resort fee. Parking $10/day
I looked for the address of the Daylight Mind Coffee Co.
and found more than one address. Check your wedding
venue address and mapquest the route between the
address and the address of the Holiday Inn Express,
which is 75-146 Sarona Road, Kona Hawaii 96740.
You could also call the hotel, and I'm sure they would
be able to tell you how close they are to your wedding.
Have fun!
…
"Don't waste money by going out for a restaurant breakfast - the food served at the hotel is very good."Read full review
…
PRICE RANGE
AU$454 - AU$574 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN EXPRESS & SUITES KAILUA-KONA, AN IHG HOTEL - 2025 Prices & Reviews (Hawaii) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Holiday Inn Express & Suites Kailua-Kona, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Nearby attractions include St. Michael the Archangel Church (0.2 km), Hulihe'e Palace (0.3 km), and Mokuaikaua Hawaii's 1st Christian Church (0.2 km).
What are some of the property amenities at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Conveniently located restaurants include Scandinavian Shave Ice, Fish Hopper Seafood and Steaks, and Island Ono Loa Grill.
Are there opportunities to exercise at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Holiday Inn Express & Suites Kailua-Kona, an IHG hotel?
Many travellers enjoy visiting Hulihe'e Palace (0.3 km), Kamakahonu National Historic Landmark (0.6 km), and Ahuena Heiau (0.6 km).
Is Holiday Inn Express & Suites Kailua-Kona, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.