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Sheraton Kona Resort & Spa at Keauhou Bay

Booking.comUSD 234*
View Deal
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 253*
USD 234*
USD 253*
USD 235*
USD 253*
USD 234*
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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,451 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,204: English reviews
Reviewed 20 January 2017 via mobile

As the title says. Staff was very nice and attentive except for one guy who worked at Breakfast Buffet. He would not fill up our water glasses even after we suggested that he leave a pitcher with us. I did advise the hostess but she did nothing. In fact, it appeared they had some form of relationship with each other...

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Helpful?
Thank Harold D
Reviewed 19 January 2017

We stayed at the Sheraton from 1/6/17-1/8/17; 2 nights. I liked this hotel, but thought it was overpriced. Our room (1328) was spacious and clean. The king bed was comfortable and the room was quiet. I was concerned that this room was right outside the ice machine and I would hear that all day and night, but I only heard...

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Thank Kathryn P
San Diego, California
Reviewed 18 January 2017

Happily surprised that management actually cared about input regarding toddlers in 18-plus hot tub and about second-hand smoke from guests/employees. Front desk displayed first-class attitude. Gorgeous holiday decorations. Great room service.

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Thank Business99106
Brisbane, Australia
Reviewed 18 January 2017

This place was just OK - we had an ocean view room but we missed the first night of accommodation due to flight delays (we had already paid in advance) so I called the hotel to advise that we would still like to keep our room so we could check in early in the morning only to arrive and have...

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Helpful?
Thank Brissy_Traveller1983
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Brissy, Thank you for your review and for choosing to stay with us!. We appreciate the opportunity to improve on our guest services and will share your feedback with our leadership team. We hope to welcome you back to the Sheraton Kona Resort & Spa in the future. Mahalo,

Waikiki, Hawaii
Reviewed 18 January 2017

I hate to even write this negative review because I WANT so badly to love this hotel, especially after 3 visits in the past year alone. But unfortunately, it’s the same issues time and time again. This is going to be a long one. Number one complaint: This hotel does not inform guests of the activities they are entitled to...

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5Thank staceymoorelynn
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Stacey, Thank you for staying with us and for being a return guest to our resort. We strive to exceed each of our guests expectations and clearly we missed the mark. Please allow me to connect with you directly. With Warmest Mahalo.

New York City, New York
Reviewed 18 January 2017

This hotel really needs some renovations. Everything is OLD, especially the bathroom, the shower head is very dirty, the wash area is very low which was not very comfortable. We went on Dec, 2016. We didn't feel welcome when we checked in. They said they have many check in that day, so the check in was delayed by few hours....

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2Thank idahe112
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha idahe112, Thank you for your recent review and for choosing to stay with us! We appreciate the opportunity to improve on our guest services and hope to welcome you back in the future.

Reviewed 18 January 2017 via mobile

Beautiful .the waves were very high when we stayed. Sometimes the bar was closed due to high waves. The grounds of the hotel were a great place to explore. One day there was an art show on the hotel grounds. A trolley picked us at the hotel and brought us all over town.staff was very helpful.

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Thank Sue R
Petaluma, California
Reviewed 18 January 2017 via mobile

Large sprawling hotel right on the water. Friendly staff. Huge winding pool with views, water slides, sand entrance, kids splash area and views. Ocean view rooms have balconies. I don't know about the island view rooms, but why would you want one when the ocean is right there? Good restaurant (Rays) where you can eat overlooking the ocean and watch...

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Thank efspetaluma
Los Angeles, California
Reviewed 18 January 2017

Aloha back from the trip a few hours ago. Just returned from a surprise birthday present to my wife. The Swim with the Manta rays was high on her wish list. and the Sheraton offered the best location next door. This once gem of Kona still offers a great location , grounds and activities. it offers now a great family...

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1Thank meherio
Vancouver, British Columbia, Canada
Reviewed 17 January 2017

I booked this hotel because it was rated decently but the service was poor to what the Sheraton flag normally provides. The hotel is in a great location with the view and waves being phenomenal. The property itself is dated and far from modern. The check in was particularly poor since it took a long time. The booking was done...

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Helpful?
Thank Khela_H
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha and Greetings! Thank you for your review and for choosing to stay with us. We strive to providing excellent customer service and providing guests with memorable stays, unfortunately we missed the mark. Please know your feedback will be shared with our team. We hope to be able to welcome you back to the Sheraton Kona.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $303 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
71 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Kona sunsets are world famous for their color. Spend the money and get a room with a view!”
kailuachad, 21 May 2017 | Read review
“Ocean view or mountain views are the best”
frenchchef2016, 19 May 2017 | Read review
“We thought we had men view room, and ended up with best of both views”
Betty193r, 18 May 2017 | Read review
“You're in Hawaii get a room with a view!”
  • Manta Ray Welcome!
434tarae, 15 May 2017 | Read review
“Choose another hotel - our "deluxe ocean front" suite overlooks the parking lot”
  • The lights are the parking lot
  • Filthy tub
  • This is the view outside our
  • This is supposed to be a deluxe ocean front view but all you see are lifghts from the parking lo
  • Burnt out bulbs
mattr404, 12 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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