We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The staff were friendly and helpful. However the rooms were run down and badly needing some maintenance. My sons room smelt of mould and outside in the hall was a leaking roof dripping into a bucket, the hole was oozing black mould. My daughter and...More
2 Thank hazel S
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 12 November 2017
Thank you for taking the time to share your recent experience at the Sheraton Kona Resort & Spa at Keauhou Bay with us.
As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your...More
My boyfriend and I came to this hotel for our 8 day trip to Kona. The complex is large and has 1 restaurant, 2 pools, a spa, and fitness center onsite. The pools even have water slides and hot tubs attached! There is a pool...More
I booked an entry level room, mountain view. I requested an early check in since our flight was coming in early. There is recognition for SPG elites, mentioned at check in. Upon check in, they said our room wasn't ready, but I was upgraded to...More
The Sheraton had beautiful views, but when we walked to the room it looked like a large motel with the stucco walls and industrial outdoor carpeting. The room was nice, though. We had to adjust the reservation to get a King bed, even though we...More
Booked a nine night stay, having booked an ocean view room very disappointed with the location of the room, make sure you read the brochure, ocean view means partial ocean view at best, many of the ocean view rooms rooms overlook the parking lot where...More
Thank David H
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 7 November 2017
Aloha David H,
Mahalo for taking the time to provide us with your valuable feedback. We strive to exceed all of our guest's expecations and apologize we did not achieve our goal. Your feedback has been shared with our leadership team to enhance our future...More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or take a taxi. I understand Uber is limited but also working on the Big Island. Probably going to cost you $40-45 for taxi/Uber.