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Sheraton Kona Resort & Spa at Keauhou Bay

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Traveller (1963)
Room & Suite (506)
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Overview
  • Excellent29%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“rays on the bay”(404 reviews)
“bay restaurant”(26 reviews)
“manta ray”(107 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,876)
There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Traveller rating
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All reviewsrays on the baybay restaurantmanta raykeauhou baythe big islandself parkinga mountain view roomfree trolleyocean frontbreakfast buffetcoffee shopgreat poolpoolside barpool sidepool staffoceanfront roombeautiful grounds
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201 - 205 of 2,588 reviews
Reviewed 9 November 2017

The staff were friendly and helpful. However the rooms were run down and badly needing some maintenance. My sons room smelt of mould and outside in the hall was a leaking roof dripping into a bucket, the hole was oozing black mould. My daughter and...More

2  Thank hazel S
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 12 November 2017

Aloha, Thank you for taking the time to share your recent experience at the Sheraton Kona Resort & Spa at Keauhou Bay with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your...More

Reviewed 7 November 2017

My boyfriend and I came to this hotel for our 8 day trip to Kona. The complex is large and has 1 restaurant, 2 pools, a spa, and fitness center onsite. The pools even have water slides and hot tubs attached! There is a pool...More

Thank SammiDeRosa
Reviewed 7 November 2017

I booked an entry level room, mountain view. I requested an early check in since our flight was coming in early. There is recognition for SPG elites, mentioned at check in. Upon check in, they said our room wasn't ready, but I was upgraded to...More

Thank Jerry Y
Reviewed 6 November 2017

The Sheraton had beautiful views, but when we walked to the room it looked like a large motel with the stucco walls and industrial outdoor carpeting. The room was nice, though. We had to adjust the reservation to get a King bed, even though we...More

Thank Bonnie314T
Reviewed 6 November 2017

Booked a nine night stay, having booked an ocean view room very disappointed with the location of the room, make sure you read the brochure, ocean view means partial ocean view at best, many of the ocean view rooms rooms overlook the parking lot where...More

Thank David H
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 7 November 2017

Aloha David H, Mahalo for taking the time to provide us with your valuable feedback. We strive to exceed all of our guest's expecations and apologize we did not achieve our goal. Your feedback has been shared with our leadership team to enhance our future...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
USD 236 - USD 433 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 236 - USD 433 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1963)
Room & Suite (506)
Pool & Beach (278)
Dining (136)
Amenities (111)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
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lLP1031
4 February 2018|
AnswerShow all 12 answers
Response from WDLuisi | Reviewed this property |
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
1
Vote
16 January 2018|
AnswerShow all 5 answers
Response from D J | Reviewed this property |
About 32 minutes drive. Easy to miss the turn. I suggest using a map app to find it. Rent a car makes it easier.
1
Vote
occams-razor
15 January 2018|
AnswerShow all 12 answers
Response from larry m | Reviewed this property |
no. not a recommended place to swim. there is actually no beach, just a rock cliff and boulders.
0
Votes
Room Tips
"ask for a room in the newer sections of the hotel. Some of the older rooms musky and the tile in the..."
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"Ask for an upgrade"
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"Select a room over looking the Pacific for a spectacular view."
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"Try and get a sea view room"
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