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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,292 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,057: English reviews
Reviewed 15 October 2016

Great location to stay away from the hype of Ali'i drive and relax, but still nice and easy to get into town as needed. Restaurant was quite good and watching the manta rays right from our room was really amazing.

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Helpful?
Thank Michael B
Sydney
Reviewed 14 October 2016 via mobile

We came for our belated honeymoon and we are still here now. From the start it was not great. At check in we were told our room would have 2 double beds instead of a king. I pointed out it was our honeymoon (as noted in our booking) and the guy basically just shrugged and said "You need to pay...

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3Thank SunGirl75
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha SunGirl75, Congratulations on your honey/babymoon and mahalo for choosing to return to the Sheraton Kona Resort & Spa to celebrate. We regret to learn of the check in and pool challenges you experienced during your recent visit. Please accept our apology for the slow and unaccommodating pool service that interfered with your stay. We have shared your comments with...

Sydney, Australia
Reviewed 14 October 2016 via mobile

Given that Sheraton is a 5 star hotel chain I have to say I'm very disappointed with my stay at the resort. First of all the bed and pillow was too soft. I didn't get a good sleep for 3 nights. The air con was too loud at night as if the motor was switching on and off every 20...

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2Thank Grace S
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Grace S, Mahalo for your feedback regarding your recent visit. Our sincerest apologies that the bed and pillow didn't fit your comfort level. All our rooms feature Sheraton Sweet Sleepers and two different pillow types to optimize comfort. Guest feedback is always a gift, and we continuously strive for exceptional service and improvements for all of our guests. Mahalo,...

Sunshine Coast, Australia
Reviewed 13 October 2016

We were booked in for 3 nights, I had to request a room change after the first night due to the bed, it was appalling, making cracking noises, the feather pillows are ridiculous. The furniture in the room was only suitable to go to the dump....very disappointing. The amenities were great ie pool etc. I found Rays restaurant very expensive...

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Thank carolineeagar
Reviewed 12 October 2016

the views & the location made this resort what it was ! we had checked into a partial ocean view room (room behind the waterslide) which was dark and outdated. we tried to open our balcony door to go outside onto our balcony but the sliding door was caught onto the nail in the lock. we spoke to the lobby...

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Thank Yiotaaa87
Bellingham, Washington
Reviewed 12 October 2016 via mobile

Rays restaurant is woefully understaffed. There were delays in the serving of our meal then I waited at least twenty minutes to get the check. I finally went to the hostess stand to get a check. The food is is three stars at best.

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1Thank Entropy911
San Diego, California
Reviewed 12 October 2016 via mobile

Just arrived ! 3 of us booked here separately . Jean at valet was VERY sweet and helpful. Registration not as pleasant. Arrived at 3:37pm and our room was not ready. I was totally ok waiting by the pool but it would have been nice to receive a timeline or apology for not being ready. After I received a phone...

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Thank Sylvia p
Rochester, Minnesota
Reviewed 10 October 2016 via mobile

We stayed at this location during the Ironman race. At check in, it took us three trips to the front desk to get it right (wrong room, then the key didn't work for the second room), standing in a long line each time. The man seemed oblivious. We experienced very similar service throughout our stay, including at the restaurant and...

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1Thank Erich H
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Erich H, Thank you for your post and sharing your experience. I want to extend an apology for what you encountered while staying with us. We always strive for exceptional service filled with Aloha, and we are sorry your experience didn't represent the level of service that brings the Sheraton brand to life. We hope to welcome you back...

Reviewed 8 October 2016

I stayed here last year and loved it so we decided to come back. Unfortunately the service wasn't as good this year as it was last. Maybe my expectations were higher this time round but I felt the service wasn't as good and the staff weren't as attentive. We were meant to get 2 bottles of water daily but only...

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Thank Tania L
Reviewed 8 October 2016 via mobile

Hotel was perfect location and has a trolley bus to shops and attractions. The room ( executive suite) was amazing with a huge balcony and wonderful views out to sea, and was perfect for viewing the manta rays at night - the hotel turns lights on that shine into the water and this attracts the plankton the the rays feed...

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Thank Tony T

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $302 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
67 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher Floors - above 4th - ask for Ocean view”
 of 5 bubbles N1623RNlindah, 18 Feb 2017 | Read review
“there are 4 building connected with varying views of sea or mountain building 4 ok but not best views”
  • could just sea the sea, great view of basketball court!
  • sunset from 7th floor building 4
 of 5 bubbles MissW55, 17 Feb 2017 | Read review
“Go for a the highest level possible”
 of 5 bubbles jsks, 16 Feb 2017 | Read review
“Ask for a room with an ocean view”
 of 5 bubbles akeakamai75, 16 Feb 2017 | Read review
“Overlooking the Manta Ray area! We could also hear the awesome Jazz band from the bar! Though they only play 10:00pm.”
 of 5 bubbles FamilyTravelBiz, 14 Feb 2017 | Read review
5 of 5