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Personnel is so unprofessional--kept my family waiting in the car because no registration until designated time--"no sooner!"
After registration, was notified room was not and won't be ready for one hour--no refreshment center to wait at, no amenities for waiting customers! Not even One Star!
Just finished a month's stay at this resort, and we highly recommend it. The location is great for playing golf
at Kona Country Club with resort discount, nearby grocery store,drug store, restaurants, movie theater, post office and boutiques. Some people walk there. Marina is also...More
5 Thank Barbara C
Response from STEPHEN_KAK, General Manager at Kanaloa at KonaResponded 11 March 2017
We appreciate that you "highly recommend it" We know you are looking forward to your return and enjoying some more beautiful sunsets. I am out and around the property daily please take a moment to stop me and talk story. I have been in...More
Checked in late , 8.45 p.m so office closed . No big deal as notice on door by phone said call security. We did and they checked us in ( room 401 ) . Security guy very pleasant and helpful.
Condo very big with 2...More
Unit 2001 is an oceanfront 2 bedroom 2 bath condo. The reservation experience with Castle Resorts was positive, and the on-site manager Katarina was helpful. My impression is that it's more challenging to find nicer condos in the Kona area, yet the trade-off is the...More
The condo was beautiful. We booked through Outrigger. You can also book through Castle. The Outrigger check-in is up the hill in the mall complex. The Castle check-in is in the condo complex.
The Good: The condo was beautiful and spacious. Our condo had ocean...More
USD 150 - USD 346 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Units are individually owned so decor will vary. I have stayed here 4 times in the last 7 years. Always the same unit. No problems ever with smell or roaches. We usually stay for a minimum of 7 days.
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"Ask if condo with bedroom on ocean side is available for cooling at night."