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Kanaloa at Kona

TripAdvisorUSD 193*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 439*
USD 193*
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USD 434*
USD 439*
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Kanaloa at Kona
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805 Reviews from our TripAdvisor Community

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Nashville, Tennessee, United States
Reviewed 1 week ago

My party of 2 might not have needed all the space of condo but it was wonderful to have it! I wish I had known there were several flights of stairs leading up to and inside the unit as well as the availability of air conditioning in some units only with an extra fee. Once I was rested from the...

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Helpful?
Thank LizzieHeff
Wilmington, North Carolina
PROPERTY’S FAVOURITE REVIEW
Reviewed 14 February 2017 via mobile

Just finished a month's stay at this resort, and we highly recommend it. The location is great for playing golf at Kona Country Club with resort discount, nearby grocery store,drug store, restaurants, movie theater, post office and boutiques. Some people walk there. Marina is also nearby for all water activities & tours. There are beautiful gardens throughout; some units are...

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Helpful?
1Thank Barbara C
About Property's Favourite Review
STEPHEN_KAK, General Manager at Kanaloa at Kona, responded to this review

Aloha, We appreciate that you "highly recommend it" We know you are looking forward to your return and enjoying some more beautiful sunsets. I am out and around the property daily please take a moment to stop me and talk story. I have been in Kona for 35 years and can answer most questions and give you some great ideas...

Charlottenlund, Denmark
Reviewed 2 weeks ago via mobile

Kanaloa at Kona has a great location on Big Island - easy access to all parts of the island. Outdoor facilitets are very nice - 3 different pool areas, tennis court and a walking path on the coast area. A very nice Golfcourse is the neighbour to Kanaloa. Indoor facilitets are very good - everything is working and nothing is...

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Helpful?
Thank Christian D
Reviewed 3 weeks ago

I booked the property through a website that did't inform me of the following: -This is not a HOTEL! It's a timeshare condo -The check-in is off the property in a mall -Units have no AC -There's a $150 cleaning fee The lady that checked us in, Sandy, was a sweetheart but everything thing else is just awful. We found...

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Helpful?
Thank Fernando A
STEPHEN_KAK, General Manager at Kanaloa at Kona, responded to this review

Aloha, Kanaloa at Kona is a condominium complex and there is no timeshare. There are multiple companies that rent units at Kanaloa, the company you selected does manage their units from an office outside the property. Kanaloa at Kona does have a front desk and an onsite rental company that manages the front desk. Mahalo, Stephen Hicks - General Manager...

Sydney
Reviewed 23 March 2017 via mobile

We stayed in a two bedroom unit which was quiet, clean, comfortable with well-stocked kitchen and large living areas and a very private balcony. The reception office isn't onsite and we had a late check in due to a flight delay. The staff were friendly and helpful, but the unit was hard to locate as they are not numbered consecutively,...

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Helpful?
1Thank CandAseven
Reviewed 23 March 2017 via mobile

Beautiful place, two bedrooms with a huge loft, three bathrooms, comfortable, clean, safe. Two nice balconies. Close to beautiful beaches (Kahaluu - good snorkelling, Magic Sands- good for playing in the waves along turtles) very good location. Will recommend to friends.

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Helpful?
1Thank Maria R
New York City, New York
Reviewed 18 March 2017

I stayed at the property march 5th through March 9th and had to cut my stay one night short due to the circumstances I will describe below. The issues were as follows: • No front desk service most of the time (I dropped off the keys at the security booth due to lack of a front desk agent at 7:30AM...

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Helpful?
3Thank vesshawaii
STEPHEN_KAK, General Manager at Kanaloa at Kona, responded to this review

Aloha, Regular business hours of our Front Desk are 8am to 5pm. To ensure that all guests needing assistance can get assistance. We have Security on property 24/7. Security was available when you dropped off your keys. At the entrance to the front office we have a clearly labeled phone that dials directly to security. Hawaii is the tropics and...

fancybutcheap
Reviewed 16 March 2017

Pros: great location near ocean and bay harbor and large shopping center, oceanside pool and hot tub, very clean and spacious 2BR unit (3009) with washer and dryer. Cons: no beach access from the complex (pretty common issue on this island due to lava), at check in we were told A/C would incur additional fee of $25/day. We didn't need...

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Helpful?
Thank fancybutcheap
STEPHEN_KAK, General Manager at Kanaloa at Kona, responded to this review

Aloha, There are several companies renting units at Kanaloa. Each company has different procedures and charges. The charge for A/C is a regular and common charge for most rentals at Kanaloa. We monitor and treat our spas 7 days a week as a good business practice and as required by the state of Hawaii. Most rental companies provide adequate supplies,...

Santa Barbara, California
Reviewed 15 March 2017

This is a lovely property with multiples swimming pools, great views over the ocean and golf course and spacious accommodation. We had 3 balconies on our 2 bedroom unit, lots of kitchen and living room space and it was bright and airy. I'd go back again or recommend it to friends. It's on the low key end of Kona away...

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Helpful?
2Thank marcia93110
STEPHEN_KAK, General Manager at Kanaloa at Kona, responded to this review

Aloha, Kanaloa At Kona consists of 37 buildings with 4 to 6 units in each building. Because of this Polynesian layout design the buildings have only stairs. This can be challenging for some guest, but remember the property has 74 ground floor units, each with only three steps to the front door. The properties front hours of operation are 8am...

Munich, Germany
Reviewed 13 March 2017 via mobile

The staff was completely rude at every interaction. We tried to check in and they charged us a separate tax and made us wait thirty minutes before we could go to our condo despite our check-in time was hours earlier. The residents who live here were rude at the pool and even asked if we were trespassing at one point....

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Helpful?
1Thank Bmoore2327
STEPHEN_KAK, General Manager at Kanaloa at Kona, responded to this review

Aloha, I am disappointed at your recent experience when checking in and checking out; guest satisfaction is one of our most important goals. I will speak to my team about this. Overall on the property we have only 8 out of 166 units with full time residents. Our security team is primarily responsible for monitoring the property and the pools...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Kanaloa at Kona

Address: 78-261 Manukai St, Kailua-Kona, Island of Hawaii, HI 96740-2538
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $211 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kanaloa at Kona 3*
Number of rooms: 80
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Also Known As:
Outrigger Kanaloa At Kona Hotel Kailua-Kona
Outrigger Kailua-Kona
Outrigger Kona
Kailua-Kona Outrigger
Kanaloa At Kona Hawaii/Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Kanaloa at Kona staff and other travellers.
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Questions? Get answers from Kanaloa at Kona staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ocean view is well worth it!”
LizzieHeff, 20 May 2017 | Read review
“THIS IS NOT A HOTEL. It's condo! No room service, no front desk, no housekeeping.”
P7274DQfernandoa, 4 May 2017 | Read review
“try to check the room arrangements to find out how many stairs you'll have”
marcia93110, 14 Mar 2017 | Read review
“Get all the details about fees in advance, in writing, and bring the information with you!”
SycamoreMom, 11 Jan 2017 | Read review
“Ocean view rooms are the best”
iamphilipwebb, 9 Jan 2017 | Read review
5 of 5
TripAdvisor
USD 193* /night
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Booking.comUSD 434
Hotels.comUSD 439
AMOMAUSD 324
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*Disclaimer
Prices are for 1 room, 2 adults
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