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BEST WESTERN John Muir Inn

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BEST WESTERN John Muir Inn
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307 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Sparks, United States
Reviewed 22 March 2017

The hotel itself was okay. The room was comfortable and having a fridge to keep food in was nice, but it made a lot of noise at night. Great food options within walking distance. We stayed for two nights to go to Six Flags with the family. The water took a long time to get hot in the shower. The...

Review collected in partnership with Best Western
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Helpful?
Thank dianef314
Prerna R, Manager at BEST WESTERN John Muir Inn, responded to this review

Dear Diane, Thank you for taking the time to give us your feedback. We are pleased to know that you and your family enjoyed your stay with us. We will make sure to check the fridge in your room and do the needful right away. We apologize for the hot water taking more time than usual and we will make...

Reno, United States
Reviewed 6 March 2017

I have stayed in this hotel several times before (3 yrs ago), but I was always on the first floor on the East side of the building. Those rooms were nice, so I decided to stay here again. This time I was on the second floor, near the West side. The entire second floor corridor smelled of stale cigarette smoke,...

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Thank Monica A
Prerna R, General Manager at BEST WESTERN John Muir Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the...

Tucson, Arizona
Reviewed 3 March 2017

They were doing some remolding on this property and I was working nights and sleeping during the day and rather than giving me a room away from the construction they decided to tare out the walls in the room right next to mine. I left to go sleep in my truck and the front desk staff were extremely rude to...

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1Thank Michael Patrick R
Prerna R, General Manager at BEST WESTERN John Muir Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We understand the current renovation can be inconvenient and have tried to let all guests know when the renovation crew...

Reviewed 25 February 2017 via mobile

The hotel was clean and quiet and would have been fine with the exception of Jeremy. The man was down right rude and disrespectful. I'm not sure how he has kept his job after seeing him be rude to two ladies before dealing with me. I had been staying for two days and I needed to extend. I was informed...

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Helpful?
Thank s72724
Prerna R, Manager at BEST WESTERN John Muir Inn, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. I sincerely apologize for the inconvenience. I will make sure to have a meeting with my staff and make sure that this kind of behavior is not repeated in the future. We are committed to deliver the best quality and product services to our guests. Once again,...

Martinez, California
Reviewed 21 February 2017

this place was so accommodating, Xochitl at the front desk and Karen in the kitchen in the mornings were particularly helpful, and polite. made me feel like I was home. Jeremy, Sarah were wonderful also one thing is for sure, you can sure tell the difference in the kitchen service during the week, Karen is fabulous during the week, on...

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Helpful?
Thank womanofsteele23
Prerna R, General Manager at BEST WESTERN John Muir Inn, responded to this review

We are so happy you enjoyed your stay with us here at the Best Western. It is our goal to provide every guest with a superior customer experience. We hope you return to us soon! Thank you, Audrey Brochheuser Assistant General Manager

Truckee, California
Reviewed 21 February 2017

We stay here a lot due to sporting events in the area. Place is clean, comfy with wi-fi and continental breakfast. We don't need major frills just a nice place to stay. This place fits the bill. Kids are happy with it and service has always been friendly so we will keep staying here.

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Thank brettf65
louisville
Reviewed 20 February 2017

The hotel is nice and clean with renovations; the elevator access was good. The beds were not as soft as I would prefer, but things were clean and pretty. The only issues I had were in the bathroom. the tub was slick and I fell and bruised my leg. I think there should be a warning for everyone, especially someone...

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Thank tlb561
Wilseyville, California
Reviewed 14 February 2017

We had a celebration of life to go to and needed a place that accepted pets. It was a great location, value and quiet. The only issue we had was the lobby and elevator smelled like cigarettes. We'd stay here again.

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Thank 745neilf
Dennis B, General Manager at BEST WESTERN John Muir Inn, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We are please to know that our location is convenient, quiet and a good value. We apologize for the inconvenience. We only have few smoking rooms in the property currently and besides those rooms all the rooms are non-smoking. Thank you once again and we hope to...

Livingston, Cali
Reviewed 5 February 2017

The rooms are well appointed and quite clean. There is little or no noise and the bed is quite comfortable. Handicapped parking has additional spaces in the back, which I did not know about tho I have stayed here before.

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Thank BARBARA E
Reviewed 3 February 2017

I like the place. Staff was REALLY GOOD from front desk to the dining room. Had stains on my sheets and a towel in the bathroom. No counter space to place items in the room and the table was half taken by the coffee maker and its tray and amenities. Otherwise the rooms were well kept, clean, and presented well,...

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Helpful?
Thank Dusty R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN John Muir Inn

Address: 445 Muir Station Rd, Martinez, CA 94553-4671
Region: United States > California > Martinez
Price Range: $137 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN John Muir Inn 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Best Western John Muir Hotel Martinez
Best Western Martinez
Martinez Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN John Muir Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN John Muir Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from the elevator.”
L1204YIsharonf, 29 Mar 2017 | Read review
“great room, free breakfast, pool/spa, exercise room, very kind staff.”
junecox59, 27 Mar 2017 | Read review
“ask staff to recommend based on your needs”
womanofsteele23, 20 Feb 2017 | Read review
“Try the third floor and ask when you check in where the renovations are taking place”
Bev8789, 2 Feb 2017 | Read review
“We like to stay on the top floor.”
einsteinpoo, 10 Sep 2016 | Read review
5 of 5