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Booked through ski total...which I would advise anyone DO NOT USE!
- Didn't change our towels for 9 days, had to ask for them to be changed. They weren't happy that we had asked?!?
- rooms were cleaned once a week & not...More
We were a party of 11 - our concerns having read about smoke filled rooms were and bedding were resolved by the travel company Interactive Resorts and Total Ski before we arrived having raised the issue prior to departure
We found the accommodation to be...More
A group of 16 of us went here in Jan 2017
Every thing went smoothly at airport , and was very quickly in resort with time to ski in afternoon,
Worked out it was cheaper to buy a 7 day pass rather 6 days and...More
This chalet is one that Ski Total has been using for a while now. A number of complaints have been raised about the owners who live in a flat attached to the property. They are smokers and with the laundry room adjacent to their accommodation,...More
Response from Esprit_Holidays_1982, Guest Relations Manager at Chalet HelvetiaResponded 14 February 2017
Thank you for your feedback 'oreillymps', from which it's concerning to read of your experience in the Chalet Helvetia in recent weeks, which is far from the normal standard of service our guests should expect when travelling with Ski Total. We acknowledge all that you've...More
We were a group of 16 friends - varying in age from 5 to 55! Firstly I'll discuss the negatives. The owners of the chalet seem to live downstairs and run their taxi business from the offices which share the same front door entrance with...More