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Had a great visit to this hotel again. We visited Mt. Rushmore and Needles Highway and knew we could count on HIX Custer for a great stay. We were welcomed by Kareem who was extremely helpful in getting us the perfect room for our family...More
We stayed at this hotel for two nights in a two queen suite. The main areas of this hotel are clean and nicely decorated. Coin laundry was on two of the floors at a rate of $2 a wash and $1.50 per dry. Staff was...More
We had room 308, which is a good location, far enough from the elevator. It's on the side of the hotel with a waterfall view (a small waterfall that can be more easily seen from the breakfast area). This faces a green hillside rather...More
Thank Rosemary W
Response from IHGService, Guest Relations Manager at Holiday Inn Express CusterResponded 18 September 2017
Hi Rosemary W,
Hello from IHG! Thank you for your candid review. I appreciate you sharing your thoughts about the condition of our bathtub and shower, the level of service received and housekeeping being loud. I'm sorry for the letdown. IHG sincerely cares about your...More
I would like to preface this post to let you know that I am a bit high maintenance.. However, I would highly suggest this hotel.
Here are a few things to take note of:
1. Location - conveniently located near Crazy Horse and Mt Rushmore...More
The staff was friendly and we received a warm greeting at the front desk. The breakfast was good with many choices. There is a large dining area plus an outside area, but it was still crowded with people having to stand to eat during breakfast....More