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St. James Hotel, an Ascend Hotel Collection Member

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Certificate of Excellence
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St. James Hotel, an Ascend Hotel Collection Member
St. James Hotel, an Ascend Hotel Collection Member
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778 Reviews from our TripAdvisor Community

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Showing 735: English reviews
Cincinnati, Ohio
Reviewed 21 September 2015

Really enjoyed our stay here. The staff was great, especially Ingrid and Michelle. They were so friendly and helpful in their suggestions for sightseeing and help in booking excursions. The complimentary breakfast service in our rooms was also a nice touch. Good value in a good location.

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Helpful?
Thank Barbara S
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Barbara S. Thank you so much for taking the time to share your recent stay at the St. James Hotel. We are grateful for your appreciation of our staff, complimentary breakfast, location and value. It was truly our pleasure! We hope to see you again next time you are in New Orleans! Sincerely, Jennifer Dragna General Manager (504)304-4000

Cincinnati, Ohio
Reviewed 19 September 2015

We had a great experience. The staff was so welcoming and accommodating. Ingrid at the front desk went out of her way to book our excursions and recommend restaurant options. After a long day out sightseeing in the city, the front desk staff would always welcome us back and ask about our adventures. Friendly smiles and warm baked cookies made...

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Helpful?
Thank Jan W
Burton H, Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Jan W., Thank you for taking the time to leave feedback on your stay here at the St. James Hotel. We love getting feedback from our guests, so that we are able to grow from their contribution. I am elated to read about how much our front desk staff, especially Ingrid, was able to make your stay even better!...

Washington DC, District of Columbia
Reviewed 18 September 2015

The staff here was awesome with recommendations on things to do and places to go eat. I had three nights of consecutive reservations here from three separate booking types and when I asked them to combine them all into one so I didn't have to change rooms, they did it. I had originally booked a room with one king bed...

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Helpful?
Thank ENOTTY
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear ENOTTY, Thank for your review. We are delighted that we were able to accommodate your needs. We'll make sure to let our breakfast server know how much you enjoyed his services. We appreciate you letting us know about the water pressure and the issue has been resolved. We feel our location is one of our best assets so we...

Greensboro, North Carolina
Reviewed 16 September 2015

Epitome of Southern hospitality. Verycomfortable room. Great location. Great price. I really enjoyed the complementary croissant and coffee brought to my room. The water pressure in the shower could have been better, but that would be my only complaint. I will definitely return here the next time I travel to New Orleans.

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Helpful?
Thank William D
Burton H, Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear William D., Thank you so much for taking the time to leave feedback on your stay here at the St. James Hotel. I am thrilled to read about your stay. Thank you for your kind words about our hospitality and your comfort during your stay! I am also happy you enjoyed our complimentary breakfast every morning. We cannot wait...

Reviewed 16 September 2015 via mobile

I call this classic as the hotel itself was built in the 1700's and has been used for many purposes. I loved the 15 foot ceilings, it's close proximity to the French Quarter, and every detail was perfect for me. Staff were exceptionally friendly, especially Ingrid. Always helpful and fun. Never caught his name but croissant guy( delivering fresh Croissants...

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Helpful?
1Thank Brian P
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Brian and Vickie, We truly appreciate your kind words regarding our classic touches and our staff. We strive to make every detail perfect and are so happy you noticed! Thank you for the recommendation and we look forward to seeing you in the not too distant future. Sincerely,

Oxford, New Jersey
Reviewed 16 September 2015

I was looking for a smaller, boutique hotel to stay at prior to our cruise and for my husband and I to spend some time with my sister and her husband from Texas. This was an extension of my 50th birthday celebration. After many days of debating on which hotel to stay in while in New Orleans, I chose, the...

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Helpful?
Thank Suyling
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Suyling, Thank you so much for taking the time to review your recent experience at the St. James. The staff is on cloud nine! We are dedicated to providing top notch service and are always delighted to exceed a guest's expectations. We hope you enjoyed your cruise and Happy Birthday! We look forward to you staying with us next...

Marathon, Florida
Reviewed 16 September 2015 via mobile

I feel like it was one of the nicest hotels I ever had an opportunity to stay at the staff was extra nice and they made you feel like you were at home at the end of the trip I wanted a picture of me in front of the hotel there was only one person at the front desk and...

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Thank Robert B
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Robert B, We are overjoyed that we were able to make you feel like you are part of the St. James family. That truly is our ultimate goal and passion. We hope you return to the St. James soon! Warm Regards,

Grayslake, Illinois
Reviewed 16 September 2015

My best friend and I headed to NOLA for a girls' getaway. We were lucky to have found St. James which was perfectly located for us walkers. The rooms were lovely and place was charming. Staff was very friendly and accommodating. Some remodeling construction and early morning noise (garbage trucks?) but we were in the city after all and the...

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Helpful?
1Thank K2lurvey
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Hello, Thank you for taking the time to review your recent stay at the St. James Hotel. We are happy you enjoyed the charm of our hotel and staff. We trust your girls getaway was memorable! Regarding your comments about the noise from the construction, we appreciate your understanding while we upgrade the hotel. We sincerely hope your return to...

Miami Beach, Florida
Reviewed 14 September 2015

I went to NoLa for Labor Day Weekend. I stayed from Sept. 3 - 7. Price was reasonable and the location is great. The breakfast is included BUT only 1 croissant,1 coffee and 1 glass of OJ PER person. Room was clean and good amount of space, I was on the 4 floor. Friendly courteous and helpful staff. The only...

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Helpful?
Thank Omar_NYC
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Valued Customer, Thank you for sharing your recent experience at the St. James Hotel. We are glad that you appreciated our location, price and courteous staff. In regards to the amount of time it took to fix your sink, there is no excuse for this failure and we are grateful that you brought this to our attention. As mentioned...

Reviewed 14 September 2015 via mobile

Best hotel staff EVER. This was the reason we chose this one and they are the crown jewel of this hotel. The place was beautiful and the location was great, but the people who work there are the epitome of customer service. My husband left his wallet there and they Fed Ex it over night. You can't teach this type...

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Helpful?
Thank Wendy M
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review about your recent visit to the St. James Hotel. We are elated that you enjoyed your stay and so pleased that you noticed our staff and attention to customer service! I hope you visit with us in the near future, we appreciate your business. Warm Regards,

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards. ... more   less 

Additional Information about St. James Hotel, an Ascend Hotel Collection Member

Address: 330 Magazine St, New Orleans, LA 70130-2425
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $166 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — St. James Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
St James New Orleans
Hotel Style:
#39 Romantic Hotel in New Orleans
#62 Business Hotel in New Orleans
#63 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from St. James Hotel, an Ascend Hotel Collection Member staff and other travellers.
19 questions
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Questions? Get answers from St. James Hotel, an Ascend Hotel Collection Member staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the 4th floor with a private patio. ”
 of 5 bubbles CharlesW213, 15 Feb 2017 | Read review
“Room 403 had an amazing balcony!”
 of 5 bubbles 408vishalp, 13 Feb 2017 | Read review
“Stay away from doors.”
 of 5 bubbles 366sydneys, 6 Feb 2017 | Read review
“Do not stay on the 4th flolor!”
 of 5 bubbles H5209TQdavidm, 2 Feb 2017 | Read review
“No hot water, no early check in, no bar or restaurant ”
 of 5 bubbles rebekahlynnb, 31 Jan 2017 | Read review
5 of 5