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St. James Hotel, an Ascend Hotel Collection Member

Traveller (315)
Room & Suite (154)
Pool & Beach (21)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Quaint
Mid-range
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
238Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
Neighbourhood
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
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Reviews & more
1,421Reviews
456Photos
24Q+A
100Room tips
Traveller rating
  • 725
  • 456
  • 144
  • 52
  • 44
Time of year
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Popular mentions
I have stayed at this hotel a few times before and have always enjoyed my stays. However, this last stay exceeded my expectations. Mr. Bob and Jonquil were both very helpful with our rooms and gave us great suggestions for things to do and eat. We did see both of them just about
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded yesterday
Dear Kiki P, Thank you for the kind words about Bob, Jonquil and the rest of our team. We are delighted your overall experience met your high expectations. I want to apologize for the sound bleed that happens in older properties. We look forward to having you back with us again during a future trip to New Orleans. Sincerely, John Jimenez/General Manager
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This was my first time at this hotel, I enjoyed my stay and would stay again. The location is amazing, they are walking distance from so much and we were able to do so without feeling uneasy. My room was clean, bathroom and linens were clean and the air/heat worked well for when
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded yesterday
Dear Thatsafancybag, Thank you for your candid comments about your experience at the St. James Hotel. Your comments about Jonquil and Bob will be shared at our monthly all employee meeting where we celebrate guest comments. They are both rising stars in our hotel. I apologize we did not meet all your expectations. We would love to have a chance to make a better impression in the future. Thank you again for taking the time to fill out the survey and share your comments. Sincerely, John Jimenez/General Manager
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Our experience at the St James Hotel was very enjoyable. Our compliments to Jonquil and Bob for their welcoming us and being so helpful with advice. We'll definitely return to this property, as it is located ideally close to the French Quarter as well as the business district
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 6 days ago
Dear Mark H, Thank you for your comments about the St. James Hotel. Bob and Jonquil are two rising stars in our hotel. Each month we celebrate guest comments with our team. We will celebrate with them during that meeting. We are happy you found your stay to be delightful. Contact us directly for the best rates when you come back to New Orleans. Sincerely, John Jimenez/General Manager
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+4
From the moment my family and I checked in this hotel failed miserably at everything from customer service to comfort, cleanliness and "luxury". Our original room, 310, was riddled with issues ranging from holes in the closet walls and front door to a large slash in the netting
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 6 days ago
Dear Ms, Gooden, Thank you for the conversation we had about your stay. We have discussed all issues and have come to a good point in our relationship. Thank you for saying you will give us a second chance during your next trip to New Orleans. We look forward to making your stay a great experience. Sincerely, John Jimenez/General Manager
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A lovely and charming New Orleans style hotel .. may have been someone's home at one time .. beautiful wood floors, fantastic bathroom and loved the croissants and coffee delivered to the door each morning. Great location on Magazine Street.
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Review collected in partnership with this hotel
Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 1 week ago
Dear Janet H, Thank you for your wonderful comments about the St. James Hotel. We are delighted you found your experience with us to be positively memorable. Each month we share and celebrate guest comments with our team. I will make sure we share yours this month. Thank you again. We ask you to book directly with us for the best rates during your next trip to New Orleans. Sincerely, John Jimenez/General Manager
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
old & broken bathroom door handle
Dirty lamp base
Broken drawer
Ripped chair - angle 2
Ripped chair - angle 1
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12345631
Would anyone know a direct email address for the hotel please?
It's at the bottom of their homepage. TA won't let me post it
0 votes
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Is it safe to walk at night around that area ?
Yes, I thought so.
2 votes
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Does anyone know the best place to park and prices in the hotel's surrounding area?
We used the hotel’s valet parking and walked where we wanted to go for the most part. We did get the car once for an excursion and they brought it in less than five minutes.
1 vote
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Do you know the name of the $16 self-parking garage
No, but I think it is across the street from the hotel. I chose not to use it because I have heard of frequent break ins regarding cars. I know they have no security at those separate parking areas so I decided to let the hotel take my car.
0 votes
What is your cancellation policy?
Hello, Typically our cancellation policy is 72 hour. However, if it is a special event the cancellation policy changes to 30 days. What are your travel dates? Sincerely, Jennifer Dragna GM (504)304-4000
1 vote
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12345
"Room 116: loud, unsealed door threshold + lots of passerby--but nice eve-level view of the courtyard, if that doesn't bother you!"
"Talk to the front desk staff person before you come and inform them what your room preferences are."
"320 it’s a suite with a sofa bed"
"Order the coffee and breakfast. It's a treat delivered to your door."
"Ask for rooms in the original building, not in the annex."
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PRICE RANGE
USD 100 - USD 400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
st james new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business DistrictWarehouse/Central Business District
NUMBER OF ROOMS
84
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