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St. James Hotel, an Ascend Hotel Collection Member

Traveller (334)
Room & Suite (154)
Pool & Beach (22)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quaint
Classic
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
192Restaurantswithin 0.5 km
58Attractionswithin 0.5 km
Neighbourhood
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
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1,456Reviews
475Photos
25Q+A
100Room tips
Traveller rating
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  • 48
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Popular mentions
Made unauthorized charges on my credit card - then lied when I reported to credit card - it took THREE MONTHS and A LOT of hassle to have the fraudulent charge removed. Business manager would not acknowledge, accept, or return my repeated phone calls. CAVEAT EMPTOR
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 6 days ago
Dear Amy S, Thank you for your comments regarding your stay. Your comments are very serious to us and I would like to discuss the matter in full with you. Please contact me at the hotel at your earliest convenience. Sincerely, John Jimenez/General Manager
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+3
The pictures speak for themselves. Some may say they are not too bad, all of these were from the bathroom. The toilet was horrendous. I did not see it until my last day there. This hotel need a major overhaul and update. The one good thing I can say, the bed were comfy and
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 6 days ago
Dear Monica F, Thank you for your comments about your stay, We apologize for failing to meet your expectations while you were here. We are currently in conversation with ownership to upgrade our hotel. Your comments will be used in that conversation. We have also discussed your comments with our team so that we can enhance our level of service going forward. Thank you again and we hope to have the opportunity to make a much better impression on a future date. Sincerely, John Jimenez/General Manager
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Our room was nice, but we were right next to the elevator. We asked for them to move us and they happily did without even a question. Location is fabulous and staff was spot on with suggestions of where to go. Would definitely stay again.
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Response from ChristieH382, Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 1 week ago
Dear Katie R, We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Christie Hernandez Assistant General Manager St. James Hotel 504-304-4000
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+1
We stayed at the St. James for 4 nights. It was quiet - (far enough away from Bourbon St but close enough to walk there) & had that old NOLA charm. No breakfast dining area, but coffee, croissants & juice are delivered to your room each morning. Employees were pleasant &
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 1 week ago
Dear michellefN7333WG, Thank you for the kind comments about your experience at the St James Hotel. We are committed to offering all of our guests with an exceptional stay and we are delighted your stay met your expectations. We look forward to having you stay with us again during a future trip to New Orleans. Sincerely, John Jimenez/General Manager
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Spent five nights in this great hotel a short walk from the French Quarter. Close but far enough from the noise and crowd. Lobby and room were lovely with high ceilings and marble. Room was quiet although we happened to be across from a very noisy vending/ice machine and
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 1 week ago
Dear Albus4, Thank you for your comments about your experience in New Orleans and your stay at the St James Hotel. We are delighted you had an enjoyable time. It was a pleasure to meet you and your family and assist with plans around the city. We hope you will consider us your home when returning to New Orleans. Sincerely, John Jimenez/General Manager
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorSt. James Hotel, an Ascend Hotel Collection Member
The Accessible Room at the St. James Hotel, an Ascend Hotel Collection Member
NASTY TOILET
BED BUG
Dirty return vent
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12345631
where do we park
You can either self park in one of the paid lots in the neighborhood, or use the hotel's valet service.
1 vote
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It's at the bottom of their homepage. TA won't let me post it
0 votes
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Is it safe to walk at night around that area ?
Yes, I thought so.
2 votes
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Does anyone know the best place to park and prices in the hotel's surrounding area?
We used the hotel’s valet parking and walked where we wanted to go for the most part. We did get the car once for an excursion and they brought it in less than five minutes.
1 vote
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Do you know the name of the $16 self-parking garage
No, but I think it is across the street from the hotel. I chose not to use it because I have heard of frequent break ins regarding cars. I know they have no security at those separate parking areas so I decided to let the hotel take my car.
0 votes
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12345
"Room 116: loud, unsealed door threshold + lots of passerby--but nice eve-level view of the courtyard, if that doesn't bother you!"
"Talk to the front desk staff person before you come and inform them what your room preferences are."
"320 it’s a suite with a sofa bed"
"Order the coffee and breakfast. It's a treat delivered to your door."
"Ask for rooms in the original building, not in the annex."
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PRICE RANGE
USD 123 - USD 408 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
st james new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business DistrictWarehouse/Central Business District
NUMBER OF ROOMS
84
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