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The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
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1,461 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New Orleans Canal Place
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Showing 1,407: English reviews
orlando
Reviewed 15 October 2014

If your looking for a great place to stay in New Orleans, this hotel is hard to beat. It's location is perfect to explore the French Quarter, gamble at Harrah's, shop at the malls, hop a trolley to explore the Garden District or City Park.

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1Thank gjv001
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for the fantastic review of your stay at The Westin New Orleans Canal Place! We hope you'll return soon since surely you didn't have time to enjoy everything our city has to offer.

North Carolina
Reviewed 14 October 2014

I had to be in NOLA for 1 night for a conference. Since the hotels closest to the conference center were sold out, I chose the Westin because they are usually a very solid hotel chain. While the hotel lobby is new and beautiful, the rooms are pretty beat up. Not anywhere near the Westin standard I expected. In addition,...

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1Thank prs2007
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for your honest and detailed recap of your stay at our hotel. We are certainly not pleased that you had challenges during the short time you were with us. We are working to ensure that all rooms are properly maintained and that guests receive the level of service they should expect from a Westin hotel. Your feedback will help...

Calgary, Canada
Reviewed 12 October 2014 via mobile

I stayed at this during a conference. It is a little farther from the conference center but the weather had cooled off enough so it was a nice walk. I liked that the hotel was located above a shopping mall and near the river walk outlet mall. The location is right on the edge of the French Quarter which provides...

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1Thank Dean M
San Antonio, Texas
Reviewed 11 October 2014

Went to NOLA for a party weekend and the hotel was in the perfect location. It was far enough away from the Quarter that we didn't deal with the street noise but close enough to walk to everything. The hotel lobby has just been renovated and I am looking forward to seeing the rooms once those are completed. The roof...

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2Thank Norbert R
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

It's good to hear from you and thanks for staying with us. I'm glad you liked the new design in the lobby. By next weekend, Green Bar will be completely updated as well. It should be a nice transformation that I hope you'll get to see on your next visit. We've also recently updated our River 127 restaurant and WestinWorkout...

Houston, Texas
Reviewed 9 October 2014

The bed sheets were clean, that's the only good thing I can say about the room. The beds were very old, lumpy, creaky and sagging in the middle. Most of the outlets were rusting, the fire alarms still had tape around the, I guess from when they repainted, and the vents in the bathroom were caked in dust and lint....

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Helpful?
1Thank jasminak100
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for taking time to provide your feedback on your recent visit. We are in the process of making updates to our guestroom floors. We have been painting our guestrooms and corridors as we work to maintain our hotel during one of our busiest times of the year. Our staff members will be glad to see your compliments and I'll...

Salt Lake City, Utah
Reviewed 8 October 2014

My daughter and I arrived at this Westin and immediately confusion reigned! The person checking us in could not understand that our reservation was for two people ( same last name ). Once that was cleared up, we proceeded to our "suites". My daughters suite was so filthy she requested another room. She was told she would go to a...

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6Thank Emdrizzle
Memphis, Tennessee, United States
Reviewed 8 October 2014

My gift to my hubby for our 5th Anniversary was to take him to NO. This was the second Westin that we've stayed in on an anniversary trip. The other was the Westin at Times Square. I was very surprised by the huge suite my husband and I were able to get on the Starwood Preferred floor for like a...

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Thank Tara J
Brian A, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for taking time to review your stay. We hope you'll give us another opportunity to welcome you back to The Westin. We have added additional housekeeping staff and management and are working to prevent issues such as the ones you have described. In the past two months, we have replaced all showerheads with the latest Westin standard as well....

Coppell, Texas
Reviewed 6 October 2014 via mobile

4 night stay in King Deluxe room on the 26th floor overlooking the Mississippi River. Greeted by a friendly door man, check-in was easy. The white green tea smell was welcoming after being surrounded by smokers waiting for a cab at the airport. Spacious clean comfortable room. Late dinner was available at the Green Bar on a Sunday evening at...

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Helpful?
Thank Lynn_Lyon
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for the nice review of your stay so far! We're also glad to learn of your interactions with the staff and will make sure they see your comments. We hope to see you again in the newly-updated Green Bar before you leave. Be sure to try our signature drink the Pimm Fizz! Also, we would like to invite you...

Montreal, Canada
Reviewed 5 October 2014

We stayed with a bunch of friends at the Westin on our visit to New Orleans. The hotel is very well located at the base of the French Quarter. It also happens to be attached to the shopping mall in case you choose to browse. The hotel staff were very accommodating throughout our visit. The rooms were very spacious and...

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Thank Beeman-13
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

We were glad to read your review of your visit to The Westin New Orleans Canal Place. it sounds like you had a nice stay. We receive a lot of positive comments about our WestinWorkout Fitness Studio. We just completed updates to our River127 restaurant and will soon put the finishing touches on Green Bar. I be sure to share...

Ruston, Louisiana
Reviewed 4 October 2014 via mobile

Upon arrival, we were greeted by Don at our car. He was extremely friendly & helpful, even giving us a great restaurant suggestion! Jerome at the front desk was just as pleasant & upgraded us to a gorgeous room with a river view! Eon brought our bags up quickly & was very helpful in getting us settled. The staff here...

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Thank Ckgibbz
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for staying with us! We enjoy welcoming our regional and local guests. I'll be sure to pass along your comments to the team members you named and will also make sure their supervisors and senior leadership see them as well. We are glad you took the time to provide your review and recognize the staff by name for good...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 

Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $242 - $563 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 437
Reservation Options:
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans
Hotel Style:
#20 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New Orleans Canal Place staff and other travellers.
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Questions? Get answers from The Westin New Orleans Canal Place staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room of the river, if possible. less vegas-y that way.”
 of 5 bubbles love2travel021, 8 Feb 2017 | Read review
“High floor, ask for a river viewb”
 of 5 bubbles Atul1998, 5 Feb 2017 | Read review
“Ask for a river view”
 of 5 bubbles 972glenng, 3 Feb 2017 | Read review
“Go for the river view and higher the better/”
 of 5 bubbles 658charlesn, 2 Feb 2017 | Read review
“Ask for a river view”
 of 5 bubbles npdsleuth, 28 Jan 2017 | Read review
5 of 5