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The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
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1,461 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New Orleans Canal Place
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Showing 1,407: English reviews
Reviewed 18 May 2015

The Westin was classy and comfortable! Service was impeccable, staff is incredibly friendly and helpful. Location is perfect. View overlooking the River was very nice. I would definitely stay there again, as a matter of fact I hope to stay there again.

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Helpful?
Thank Jdandsher B
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

We're glad to hear that you had a nice birthday weekend visit to The Westin New Orleans Canal Place. Thanks for the great review of your stay and we certainly hope you come back soon.

Ladysmith, Virginia
Reviewed 18 May 2015

The view and location were perfect. Nice bar area. The front desk staff and Susan, at concierge, were very helpful. A little disappointed with the service when ordering food. Service was slow and had to ask for refills and for my food order to be corrected. When we left, I noticed that my luggage had been ripped. They did not...

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Helpful?
Thank BBVacation2015
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for taking time to share your recent stay experience with other Trip Advisor readers. We are glad that you enjoyed the views, however it seems that you were less than pleased with the service you received when ordering food and with the way your luggage was handled. I'll be sure to share this with our team. I'll also be...

Iowa
Reviewed 17 May 2015

This Westin has beautiful views of the city and Mississippi River. I enjoyed watching the barges go by all day. Every morning I looked out the window at the fog that covered the river to start each day. The hotel is top rate and the bed was great. The roof top pool is a nice place to relax and cool...

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Helpful?
Thank IowaRod
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for your very descriptive review of the sights and sounds you encountered while staying at The Westin New Orleans Canal Place. Our location that offers a unique viewpoint of the serene views of the river is loved by so many of our guests. Occasionally, our guests who tend to be light sleepers comment on a boat or train horn...

Indianapolis, Indiana
Reviewed 14 May 2015

Just from arrival I was greeted by friendly door-men. The hotel is spaced out between some floors but all the staff did a fine job of explaining the lay-out. For those arriving after I left, the pool should be a selling point for you - I wasn't told when booking the room that the pool would be out of service...

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Helpful?
Thank Wyckoff317
Brian A, Manager at The Westin New Orleans Canal Place, responded to this review

Wyckoff317, Thanks for providing feedback on your stay at The Westin New Orleans Canal Place. It's good to hear that our front desk and other team members provided an informative welcome experience to you. I'm sorry that you weren't able to experience the rooftop pool on this visit. We worked quickly to make our updates to the pool before our...

Reviewed 14 May 2015

My wife and I stayed here after finding our previously booked B&B was not up to our standards (see my other review). We literally booked a room at the West in while loading our luggage back into the rental car, very last minute, on Easter Sunday. After some difficulties with the front desk (which seemed to be the norm for...

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Thank Rick S
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Hello Rick S. It's good to hear that you enjoyed your stay at The Westin New Orleans Canal Place. I'm glad that you enjoyed your Deluxe River View room. You're right in that it is difficult to beat the views of the river and very easy to become fascinated with all of the movement of river barges and boats. It...

Australia
Reviewed 13 May 2015 via mobile

We were here for two nights. Nice hotel, nice staff, great location in the French Quarter but far enough away not to be right in the craziness of Bourbon St. The only qualm was when we checked in we agreed to the 'green option' which was not to have the room serviced, but even with the 'do not disturb' sign...

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Thank Aussieflyers
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Many thanks for your review of your stay at The Westin New Orleans Canal Place. We appreciate the positive feedback regarding the hotel and our staff. It sounds like we could have done a better job creating an environment for you to sleep well, which is one of the six pillars of the Westin Well-Being Movement. I will be sure...

Reviewed 13 May 2015 via mobile

We was here for court. After our train ran over a truck we was so tired they held our room and gave us free water and cocktails. I love the room and it was quit and Love the king bed. The staff was great and very friendly. Love the bar and the food

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Thank Christina P
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for the review of your recent stay. It seems that you experienced challenges beyond your control when your train was in an accident. It's good to hear that you felt our staff made sure that you were comfortable. We look forward to seeing you again soon. If you have time for a leisure visit, please check our website for...

Mobile
Reviewed 11 May 2015 via mobile

had a great stay. The best part really though was Justin the bellman. He was awesome!!!!! The rest of the staff was pretty nice but he really stood out. I would NOT recommend the sports bar located on the 11rg floor. We ate there and with 2 tables, mine being one of them, and 3 waitresses, service was terrible. The...

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Helpful?
Thank Dusty P
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Hi and thanks for your review of your recent stay. It seems that Justin made a positive impact on your visit and we're glad you chose to recognize him in this forum for other readers to see. We will make sure that he and his supervisor see your comments. I'm disappointed that you didn't have a better experience in The...

Orlando, Florida
Reviewed 9 May 2015

Whatever your reason to be in New Orleans, if it is for the attractions, shopping, visiting the casino staying at this hotel is a must. The hotel starts on the 11th floor and a separate lift takes you from the luxury shopping mall into the hotel lobby. The view of the Mississippi River wows you. With a River view room...

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Helpful?
Thank SunFlora2013
Brian A, Manager at The Westin New Orleans Canal Place, responded to this review

What a nice review! Thanks for your business and for highlighting the great location of the hotel. We're biased here, of course, but our location really does place the guests at the center of it all. We're offering some great special rates for the summer months on our site and at partner sites - including new promotions that include tickets...

Mobile, Alabama
Reviewed 7 May 2015

Our room was a great value for an over night "staycation" at the end of Jazz Fest 2015. We stayed on a Monday night. Great curb side workers. Very accommodating front desk staff. Timely and efficient valet staff. Nice and polite room service staff but with $33 for pastry, coffee and juice, not worth it. Very convenient location to Vieux...

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Helpful?
Thank kjonchef
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

We thank you for your business and love hosting members of our community. We are glad you had positive interactions with our team members. I'll be sure to pass along your feedback to them. Also, we are in the process of re-evaluating our breakfast costs. We would like to invite you to check out our special offers for the summer...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 

Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $241 - $554 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 437
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Hotels.com and Jetsetter so you can book your The Westin New Orleans Canal Place reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans
Hotel Style:
#20 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New Orleans Canal Place staff and other travellers.
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Questions? Get answers from The Westin New Orleans Canal Place staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room of the river, if possible. less vegas-y that way.”
 of 5 bubbles love2travel021, 8 Feb 2017 | Read review
“High floor, ask for a river viewb”
 of 5 bubbles Atul1998, 5 Feb 2017 | Read review
“Ask for a river view”
 of 5 bubbles 972glenng, 3 Feb 2017 | Read review
“Go for the river view and higher the better/”
 of 5 bubbles 658charlesn, 2 Feb 2017 | Read review
“Ask for a river view”
 of 5 bubbles npdsleuth, 28 Jan 2017 | Read review
5 of 5