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Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
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2,107 Reviews from our TripAdvisor Community

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Brighton
Reviewed yesterday NEW

The hotel is right opposite the French Quarter. The staff at reception were friendly and quick to give us a map and recommendations of restaurants in the area. We were on the 33rd floor and loved the view over the town, especially at night even if it wasn’t over the river. I was under the impression I had to pay...

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Thank BrightonVoyager
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

The room is very neat and tidy the only thing missing was a mini refrigerator. Wish there had been one since the serving portions at most restaurants were more than I could enjoy at one sitting. The lounge and bar area was inviting however the staff was spotty. Not guarantee a personality with the bartenders, some had one and others...

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Helpful?
1Thank zuleme
About Hotel's Favourite Review
Medicine Hat, Canada
Reviewed 3 days ago NEW

We were unaware this was a pet friendly hotel. They were so generous with us by changing our room so I could access an elevator that would not be used by dogs. Only draw back is animals are allowed in ANY room opposed to designated rooms. If you have allergies or are afraid of dogs this could ruin your stay....

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Helpful?
Thank Lyle111
NoVA
Reviewed 3 days ago NEWvia mobile

First just want to say I did not stay here. But I spent a lot of time in the conference facilities and just wanted to post about it for those planning or contemplating this hotel for your meeting. In a word - meh. Dated decor, tired and damaged corners, wall and door frames, bad lighting. We had a series of...

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Helpful?
Thank numberonueve
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review and compliment about our Pelican Bar staff. We agree that our location is prime amongst hotels in New Orleans. We are sorry that you were not pleased with our conference facilities and with over 100,000 square feet of meeting space things can sometimes get busy if all meetings break at once, causing elevator wait times...

Indianapolis, Indiana
Reviewed 5 days ago NEW

The good: this hotel has a great location. It is just few blocks from Jackson Square. The facilities are nice and our room was very clean. The doormen, the concierge, and the bellhops were great. The bad: Our room was not ready at check-in. That wasn't a problem, but we were told that they would call us when the room...

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1Thank benedict4
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We appreciate that you were able to enjoy our excellent location, lovely hotel and gracious staff. We apologize that you were not notified by the Front Desk when your room was available and that feedback has been shared with our Director of Front Office to address in training. We are also sorry that you were...

Reviewed 5 days ago NEWvia mobile

We stayed at the Sheraton for two nights and the hotel itself was perfect with a grand foyer and a nice cool bar just near check in. The staff were really friendly when we checked in and offered advice on what to do in the area. The room was big and spacious with the most comfortable bed. The location was...

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1Thank Tshni
New York, New York, United States
Reviewed 5 days ago NEW

Overall, you should not stay at this hotel. We have family in New Orleans (it was our third time in New Orleans) and won't be staying at this hotel again. The bottom line is that you shouldn't be paying hundreds of dollars a night for a room that isn't clean. The good things about the hotel: - The club room...

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1Thank Noah S
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review and while we are happy that you enjoyed our wonderful Sheraton Club offerings, expansive Sheraton Fitness and gracious staff we are disappointed to learn that you encountered so many other challenges. When our guests book multiple reservations we encourage them to let the front desk know at check-in that they may consolidate them and avoid...

Amsterdam, The Netherlands
Reviewed 5 days ago NEWvia mobile

Location is brilliant. Starbucks right next door. Room is clean, large, good aircon, well cleaned each day. Hotel staff were very good when we needed them in middle of night. Did not eat here. Would definitely stay here again.

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Thank john_carolLondon
Killeen, Texas
Reviewed 6 days ago NEWvia mobile

We booked a non smoking room...it was very comfortable and smoke free, nice comfortable beds and nice bathroom. We visited during spring break, when the town was partying, but our room was very quit. i loved the view, I think we were on the 17 th floor. In the morning we had a cup of coffee from the starbucks coffee...

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Thank anja693
Gig Harbor, Washington
Reviewed 1 week ago

Lobby/Check-In: Lobby has Pelican-Bar in recessed area with large arch with pelican sculpture over top, business center with large Louis Armstrong statue in front of it and other NOLA artwork (there was a piano George Rodrigue had painted directly in front of the check-in desks). Check-in was fairly quick. The lobby has that fresh scent piped in that all Sheraton...

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Helpful?
Thank DisneyFan30
j0hnbrewster, Director of Sales at Sheraton New Orleans Hotel, responded to this review

We appreciate you sharing your recent experiences from your stay at the Sheraton New Orleans. It appears your stay got off to a good start, but we fell short of flawlessly executing other aspects of your stay. The issues you experienced in our Club Lounge, as well as in the hallway outside your guestrooms, are not typical for the Sheraton...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $198 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#26 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New Orleans Hotel staff and other travellers.
43 questions
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great views”
A5241EUcristinac, 19 Apr 2017 | Read review
“High floor with Mississippi views.”
jenniferkF6174GP, 17 Apr 2017 | Read review
“Ask for Mississippi river view.”
Slinkymalinkie, 17 Apr 2017 | Read review
“higher better river view best city view ok”
GaryM992, 15 Apr 2017 | Read review
“A river view is great”
Anne70052, 10 Apr 2017 | Read review
5 of 5