Top to bottom some of the most efficient and friendly service I’ve received. Enjoyed amazing cocktails at Bayou Bar while listening to a ridiculously talented house band whale, reveled in the decadence of Jack Rose’s menu, then to the rooftop bar Hot Tin Roof for a beautiful night time view of the city amongst a not overcrowded young professional clientele. The sleep at the historic hotel was rejuvenating. Best date night EVER.
My stay was fabulous. The Ponchartrain is definitely a gem in the Garden District. Upscale and classy in every sense of the word. What makes this hotel shimmer and shine are the employees. Front desk personnel Josh and Jerry always ready with a smile and great advice. Freddie, Mike, and Lindsay always pleasant and I enjoyed my chats with them. They made me feel not only like a welcome guest but a friend. I will never forget this trip and can't wait until I return to the history, beauty and hospitality that is the Ponchartrain Hotel.
The Valets at the Pontchartrain Hotel are the best in the city. I have seen them in action at 1:00 in the morning and all day. Michael, Keron, and Ralph are top notch. A real breath of fresh air. The Hotel is also excellent. For a smaller hotel, the Pontchartrain does not cut corners on professional staffing.
I don't often post reviews and this might be my first time posting on here but I have to say I was here for a wedding and we had an amazing time at this hotel. Aside from the hotel being gorgeous and in a beautiful part of New Orleans it seems to have exceptional staff for us William came to mind because he checked us in and checked us out. He recommended some great restaurants and some great authentic shops in the French Quarter like a real voodoo shop and not all the tourist traps plus he set up a great tour of New Orleans for since it was our first time! he was also really down-to-earth and very easy to talk to. We also had a great experience with CJ who is the valet during the nighttime and we had to check out early 1 morning to drive back home and everyone working at night from will to Cj helped us so much the whole time we were there. The other part of the hotel that is just to die for is the amazing Rooftop Bar. We had so much fun up there and met some awesome people it seems to be a lot of locals and visitors mingling together all in all I would stay here again thank you guys again…
I booked my stay through Hotel Tonight. When I arrived at the hotel, the young lady met me with a warm, kind greeting. Apparently there was a glitch on the Hotels Tonight end that resulted in about a five minute wait. When I got to my room, the young lady at the desk called to make sure I had everything I needed and to apologize for the wait again. About 20 minues later, guest services brought a letter from her with a very thoughtful note and a card for a free coffee and breakfast at the café downstairs. Great experience! I’ll be back to visit this clean, retro-cool hotel again.