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2031 Saint Charles Ave, New Orleans, LA 70130-7101
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (441)
Room & Suite (186)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Regularly sanitised high-traffic areas
Updated 05/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 182 hotels in New Orleans
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs. A sanctuary where both visitors and locals mix it up, the re-imagined Pontchartrain offers four restaurant and bar options, including a breathtaking-view new rooftop bar and lounge. Whether you are looking for a transportive vacation, in town for a business affair, or here for an extended stay, the Pontchartrain is an only in New Orleans stay, providing comfort in a city that prides itself on making everyone feel at home. -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2019 Reader’s Choice Awards; -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2018 Reader’s Choice Awards 2020; -Fodor’s Travel 100 best hotels in the world; -Named the #1“Best Hotel Restaurant” in the country according to USA TODAY 10BEST Readers’ Choice 2019; -Rated one of the best new hotels in the world by Travel and Leisure
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
Wifi
Restaurant
Breakfast available
Rooftop bar
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Classic
Languages Spoken
English, Spanish
1079Reviews32Q+A100Room tips
Traveller rating
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Popular mentions
Rob S wrote a review Yesterday
1 contribution
Top to bottom some of the most efficient and friendly service I’ve received. Enjoyed amazing cocktails at Bayou Bar while listening to a ridiculously talented house band whale, reveled in the decadence of Jack Rose’s menu, then to the rooftop bar Hot Tin Roof for a beautiful night time view of the city amongst a not overcrowded young professional clientele. The sleep at the historic hotel was rejuvenating. Best date night EVER.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: The valet service is a solid move in NOLA. Parking ain’t fun here.
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Rebecca F wrote a review Sept 2020
Clearwater, Florida20 contributions30 helpful votes
Hotel's Favourite
My stay was fabulous. The Ponchartrain is definitely a gem in the Garden District. Upscale and classy in every sense of the word. What makes this hotel shimmer and shine are the employees. Front desk personnel Josh and Jerry always ready with a smile and great advice. Freddie, Mike, and Lindsay always pleasant and I enjoyed my chats with them. They made me feel not only like a welcome guest but a friend. I will never forget this trip and can't wait until I return to the history, beauty and hospitality that is the Ponchartrain Hotel.
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Date of stay: September 2020Trip type: Travelled solo
1 Helpful vote
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 29 Sept 2020
Dear RebeccaF266, Thanks for staying with us. We appreciate your positive feedback about our team! We hope to welcome you back soon! All the best, Cody Bertone General Manager
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1NOLAFAM1 wrote a review 26 Jan
Pass Christian, Mississippi173 contributions87 helpful votes
The Valets at the Pontchartrain Hotel are the best in the city. I have seen them in action at 1:00 in the morning and all day. Michael, Keron, and Ralph are top notch. A real breath of fresh air. The Hotel is also excellent. For a smaller hotel, the Pontchartrain does not cut corners on professional staffing.
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Date of stay: December 2021
Value
Service
Sleep Quality
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded yesterday
Dear 1NOLAFAM1, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit us again. Best regards, Joshua Robichaux General Manager
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Wendy C wrote a review 25 Jan
1 contribution
I don't often post reviews and this might be my first time posting on here but I have to say I was here for a wedding and we had an amazing time at this hotel. Aside from the hotel being gorgeous and in a beautiful part of New Orleans it seems to have exceptional staff for us William came to mind because he checked us in and checked us out. He recommended some great restaurants and some great authentic shops in the French Quarter like a real voodoo shop and not all the tourist traps plus he set up a great tour of New Orleans for since it was our first time! he was also really down-to-earth and very easy to talk to. We also had a great experience with CJ who is the valet during the nighttime and we had to check out early 1 morning to drive back home and everyone working at night from will to Cj helped us so much the whole time we were there. The other part of the hotel that is just to die for is the amazing Rooftop Bar. We had so much fun up there and met some awesome people it seems to be a lot of locals and visitors mingling together all in all I would stay here again thank you guys again
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 3 days ago
Dear S2440SQwendyc, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit us again in the future. Best regards, Joshua Robichaux General Manager
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Jake T wrote a review 19 Jan
1 contribution
I booked my stay through Hotel Tonight. When I arrived at the hotel, the young lady met me with a warm, kind greeting. Apparently there was a glitch on the Hotels Tonight end that resulted in about a five minute wait. When I got to my room, the young lady at the desk called to make sure I had everything I needed and to apologize for the wait again. About 20 minues later, guest services brought a letter from her with a very thoughtful note and a card for a free coffee and breakfast at the café downstairs. Great experience! I’ll be back to visit this clean, retro-cool hotel again.
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Date of stay: January 2022Trip type: Travelled on business
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear U2027MTjacket, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit us again. Best regards, Joshua Robichaux General Manager
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PRICE RANGE
USD 128 - USD 413 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
106
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Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.2 km), Hot Tin (0.02 km), and Avenue Pub (0.3 km).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and Houston's.
Are there opportunities to exercise at The Pontchartrain Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.