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BEST WESTERN PLUS Inntowner Madison

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#11 of 63 Hotels in Madison
Certificate of Excellence
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BEST WESTERN PLUS Inntowner Madison
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822 Reviews from our TripAdvisor Community

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Minneapolis, Minnesota
Reviewed yesterday NEWvia mobile

I needed a centrally-located Madison hotel over the weekend. Was able to get a great rate at this Best Western. Location is great, along with the free shuttle and great free breakfast with a wide variety of items. The room itself was basic and a little outdated, but the bed was very comfortable and everything in the room was clean...

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Helpful?
Thank Tal99
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

We were there because a family member had surgery at a local hospital. They had a great continental breakfast in the morning,it was very clean and more upscale than some of the other best westerns I have visited, the rooms were nice and staff was friendly and there is a shuttle that runs from the hospital and mall that you...

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Helpful?
Thank Chris T
About Hotel's Favourite Review
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Chris T, Many thanks from the InnTowner team for your wonderful review! We extend our best wishes for a speedy recovery to your family member who underwent surgery. So glad to hear that the complimentary shuttle service was a great help to you and your family during your stay!

ROCK FALLS
Reviewed 4 days ago NEWvia mobile

This was a convenient stay because of a family members surgery. This was a reasonably priced room, this hotel has been going through a remodeling for a few years. Some rooms were nice, some incomplete renovation, nice restaurant, convenient shuttle to hospital, friendly staff.

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Helpful?
Thank DENNIS H
Carney, Michigan
Reviewed 4 days ago NEW

Very disappointed with the staff trying to get into our room at 830 pm, we had an early riser my 86 year old dad had surgery the next day. We were already in bed trying to sleep. They should have called to see if the room was empty. Good thing that I had the latch over the door, or there...

Review collected in partnership with Best Western
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Thank patricialO2610YK
Deerfield, Illinois
Reviewed 2 weeks ago

We have been staying with you for over 2 years do to medical a condition treated at UW, and this time the room was horrid. I know that you are fixing the door to the bathroom, but it was very difficult for us to maneuver. This is unacceptable for a repeat customer, there are other hotels in the area. It...

Review collected in partnership with Best Western
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Helpful?
Thank arlenel722
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear arlenel722, Thank you for sharing your recent experience. The installation process of our new guestroom doors and bathroom doors is nearly completed. We apologize for the inconvenience this caused you and hope that we see you on your next visit to Madison.

Milwaukee, Wisconsin
Reviewed 2 weeks ago

Would like the hotel but thought it was a bit pricey considering it was not right on State Street. I like the complementary shuttle within a 2 mile radius. We need six more weekends and Madison not sure if we would stay there or someplace closer to State Street

Review collected in partnership with Best Western
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Helpful?
Thank Marcia R
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Marcia R, Thank you for reviewing the Best Western Plus InnTowner Madison. We certainly hope to be your home away from home in the coming months!

Stevens Point
Reviewed 2 weeks ago

Room was spacious,clean,quiet and comfortable. We ordered room service and food was good and not overpriced. Excellent breakfast. Close to UW hospital and clinic. We were in Madison for my wife's clinic appointment at UW Hospital. Staff was friendly.

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Helpful?
Thank Mike G
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Mike G, Thank you for your review of the InnTowner and Highland Corner Grill! We're happy to hear that the quality room service, complimentary breakfast, comfortable guestrooms, and proximity to UW Hospital all played a part in the success of your stay. We wish you and your wife the very best. See you soon!

Menominee, Michigan
Reviewed 2 weeks ago

We stayed here because we needed to be close to the hospital. When I called the hotel directly to see how close they were located to the hospital they immediately offered me a discount which made this very nice hotel a very good price. It was newly remodeled and the rooms were excellent and even smelled brand new. Very comfortable...

Review collected in partnership with Best Western
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Helpful?
Thank kimdI5140DX
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear kimdI5140DX, Thank you for sharing your experience at the Best Western Plus InnTowner Madison! We are so glad that you enjoyed your stay and the recent upgrades to the hotel. See you on your next visit!

SYRACUSE
Reviewed 3 weeks ago

Perfectly good experience until check out. My flight was leaving in the evening and I requested late check out at the front desk. I was told that a 2PM check out instead of 12 PM would be possible and would be arranged. I received a knock on my door at noon and again at 12:30 PM wanting to clean the...

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Helpful?
Thank ppppp959
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear ppppp959, We sincerely apologize for the miscommunication regarding your check-out time. Please be assured that we will revisit this incident with our staff so that it does not occur in the future. Thank you for reviewing us on TripAdvisor. The InnTowner team hopes to see you again on your next visit to Madison. Safe travels!

Altoona, Wisconsin
Reviewed 3 weeks ago

The room was very comfortable and well furnished. The complimentary breakfast was excellent -- good variety and remarkably well prepared for a buffet. Hotel parking was extremely tight both nights I was there and once I had to park at the end of a sloping lot and walk back uphill to an entrance -- something that would have been easy...

Review collected in partnership with Best Western
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Helpful?
Thank David G
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear David G, The InnTowner team is thrilled that you enjoyed the complimentary hot breakfast buffet and the newly upgraded rooms! Late March is a beautiful time in Madison and is therefore very popular. While the shuttle is typically readily available, we are sorry to hear that the shuttle was unavailable at your desired departure time. We look forward to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 

Additional Information about BEST WESTERN PLUS Inntowner Madison

Address: 2424 University Ave., Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner & The Highland Club)
Region: United States > Wisconsin > Madison
Price Range: $188 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Inntowner Madison 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#24 Business Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Inntowner Madison staff and other travellers.
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Seattle, Washington

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Questions? Get answers from BEST WESTERN PLUS Inntowner Madison staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure let them know if you have any special accommodations made.”
286dawnh, 15 Mar 2017 | Read review
“Reception went to a lot of trouble to find the best possible room for me.”
J2241EAalicem, 21 Dec 2016 | Read review
“avoid rooms facing Campus Drive because of noise”
Grateful520, 20 Nov 2016 | Read review
“I had room 359. I love that the windows open and the room was way at the back and quiet”
LEllen12, 9 Nov 2016 | Read review
“The upper floors are cleaned first so if you arrive early chose a room on 3rd or 4th floors”
callan55, 14 Aug 2016 | Read review
5 of 5