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Hilton Madison Monona Terrace

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#12 of 61 Hotels in Madison
Certificate of Excellence
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Hilton Madison Monona Terrace
Hilton Madison Monona Terrace
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1,013 Reviews from our TripAdvisor Community

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Showing 1,004: English reviews
Chicago, Illinois
Reviewed 6 September 2015 via mobile

Booked two nights here and asked for adjoining/connecting rooms as we were traveling with kids. They put us in two double rooms on the fourth floor as apparently these were the only connecting rooms they had. It looks, feels and smells like a cheap motel. Dingy and dilapidated decor, low popcorn ceilings, windows that cannot be opened but are locked...

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Helpful?
Thank Chicago_traveller123
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

I appreciate your candid review of your recent stay with us. I apologize for the room assignment not meeting your expectations and your general perceptions of our property. I'm glad that our Front Office Manager Meghan was able to make contact with you during departure and adjust your room rate to make it right for you. It was also encouraging...

Provo
Reviewed 2 September 2015

I had high expectations for this Hilton based on the review from a friend but unfortunately, my experience didn't even come close to my expectations. The hotel is nice and it's located close to the capitol, restaurants, and downtown Madison. Those are the positives. The biggest negative is that their wifi is terrible. It was extremely slow and the signal...

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Helpful?
Thank Mea37
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thank you for your feedback Mea. I am so sorry you were disappointed. We are actually in the middle of a full Wi-Fi network upgrade right now that will take our service up to current standards and well beyond. It will be completed by the end of this week. I know that doesn't help you since you already stayed. I...

Reviewed 31 August 2015 via mobile

I stayed here for one night on business. They had overbooked the standard king room I reserved so they put me in a deluxe room with an extra seating area at no additional charge. The staff was extremely nice and service-minded and the view from my room was lovely. The only negative was that my room smelled very musty, including...

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Helpful?
Thank indyoes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

We appreciate you taking the time to share your review. We will check right away on the musty smell. So sorry about that. Really pleased to hear the staff took good care of you though. We look forward to having you back one day!

Oconomowoc, United States
Reviewed 31 August 2015

Biked to Madison with my daughter. Hilton location was perfect, and had a secure bike stand. Excellent room, breakfast, and housekeeping. Enjoyed relaxing and sipping drinks in the bar area with no pressure to buy more drinks or leave. Couldn't say anything negative about my entire experience. The breakfast buffet is awesome! Saved me money in the long run rather...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Glen L
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

So glad you and your daughter enjoyed your visit! Please bike our way again very soon.

Madison, Wisconsin
Reviewed 23 August 2015

Great location, great view of the lake, clean rooms. The employees at the front desk were not the nicest people, just a bad attitude. Happier talking to each other than the actual customers. Finally, the WiFi was absolutely horrible. It was nonexistent in my room and when I asked the front desk where I would get better access I received...

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Helpful?
Thank tessa106
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thank you for taking time to give us your feedback Tessa. I am surprised to hear of your front desk staff perception, but will address it right away. This is not typical for us at all. Please know that we will have a newly upgraded WiFi delivery network in place by early September to correct those issues. If you are...

chattanooga tn
Reviewed 22 August 2015 via mobile

We arrived at 7:30 pm exhausted after long drive from Tennessee only to find our room was gone(booked 6 minutes months prior) and the parking lot was full so only option was valet parking 19. Per night or use remote lot! Not very happy! However after just a bit if persuasion we were upgraded to lake view king room! I'm...

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Helpful?
Thank sasha2ChattanoogaTn
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thank you for taking the time to write about us Sasha. I am so glad everything came out alright. Perhaps they didn't explain that when our self parking is full we offer complimentary, paid by the hotel, parking remotely or the option of keeping your car here with valet. I am sorry about that misunderstanding. I hope we have the...

St Louis, United States
Reviewed 20 August 2015

This is a wonderful hotel with lovely amenities that has views of the river and the capital building. The staff was very friendly and helpful. The rooms were very nice, clean, and quiet. It was nice to find it so close to everything that we needed.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Gwenna B
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

It was our pleasure to have you as our guest. Thank you for your nice comments!

Rochester, United States
Reviewed 18 August 2015

I picked this hotel because it is attached to the conference center where my meetings were held. I really liked the staff so I would stay there again because the rate was good but I was not crazy about the room. It was just "okay" and the wifi was bad. Fortunately I wasn't in it very much so it was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Linda B
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thanks Linda for giving us your review. I am glad you pointed out the WiFi, as we are just weeks away from a full distribution network upgrade that will bring our service up beyond current demand. I really hope you will give us another chance to have you as our guest. Thanks also for pointing out our great staff. I...

Eau Claire, Wisconsin
Reviewed 16 August 2015

I have to travel to Madison on business at least twice a month, and I've stayed here on several occasions. The rooms are large & comfortable, the staff always makes sure to recognize that I am in the Honors program, and the location is great. Also, make sure to grab a drink in the bar--it is small, but the service...

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Helpful?
Thank profxfiles
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thank you for taking the time to give your feedback as it means a great deal to us. Our parking garage is under very high demand due to our great location in proximity to Monona Terrace, Madison Club, and Capitol Square. Next time you come your parking is on me. Just let me know and I will take care of...

Loveland, United States
Reviewed 16 August 2015

Best Hilton property! Staff is excellent. The venue is phenomenal with a view of the Wisconsin State Capitol on one side and Lake Menona on the other. Walking distance to just about anything. Great restaurant - The Chophouse - in the hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ann M
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

You're the Best Guest! Thank you so very much for your comments. We hope to have you back as our guest again and again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Hilton Madison Monona Terrace, perfectly located in downtown Madison just two blocks from Capitol Square, is an elegant property connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with spectaculor views of the State Capitol or beautiful Lake Monona. With an upscale, urban and residential feel to the rooms and public spaces, the hotel boasts full service dining and bar options as well. Transportation service is provided complimentary to downtown locations, including the University and Kohl Center. ... more   less 

Additional Information about Hilton Madison Monona Terrace

Address: 9 East Wilson Street, Madison, WI 53703
Region: United States > Wisconsin > Madison
Price Range: $185 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Madison Monona Terrace 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Madison Monona Terrace Hotel Madison
Hilton Hotel Madison
Hilton Monona Terrace Hotel Madison
Madison Hilton
Hotel Style:
#9 Business Hotel in Madison
#10 Romantic Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Madison Monona Terrace staff and other travellers.
6 questions
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Lincolnwood, Illinois
4 months ago
Chicago, Illinois
5 months ago

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Questions? Get answers from Hilton Madison Monona Terrace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both the lake view and the view of the capitol are excellent.”
 of 5 bubbles 124douglash, 22 Feb 2017 | Read review
“Corner rooms with 2 views are AWESOME!”
 of 5 bubbles sarabZ7701XM, 8 Feb 2017 | Read review
“Ask for Lake or Capitol views, a corner room can sometimes give you both!”
 of 5 bubbles AMKaja85, 9 Jan 2017 | Read review
“Lake view, if you can.”
 of 5 bubbles L7765TDandrews, 6 Jan 2017 | Read review
“Rooms facing the capitol on higher floors have a nice view.”
 of 5 bubbles NataliaS578, 4 Jan 2017 | Read review
5 of 5