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Comfort Suites Madison West

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#29 of 63 Hotels in Madison
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1 room 2 adults 0 children
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Comfort Suites Madison West
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210 Reviews from our TripAdvisor Community

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Showing 208: English reviews
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Wisconsin Rapids, Wisconsin, United States
Reviewed 4 days ago NEWvia mobile

We arrived and checked in very quickly. The front desk receptionist was friendly. Nice to find out the fee to bring a pet is only $10. Beds were comfortable and the room was big. This is actually the second time we have stayed here and had good experiences both times!

Thank Pixycon
Reviewed 27 February 2017

Stayed there overnight with family for weekend getaway. Rooms were clean, comfortable, and spacious. Lots of charging stations for all your electronic stuff. Full free Breakfast was outstanding. The guy running the full stocked pub was very friendly. Received 4 free drink tickets at check-in. Front desk staff was very friendly. Kids loved the large swimming pool and spa. Half...

Thank Ancha71
About Hotel's Favourite Review
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear Ancha71, We appreciate your feedback regarding your recent stay. Thank you for all the kind words. I will make sure that the game room maintenance team comes out to service the out of order games. We love Sprecher's too; in the summer is the best with their live music out on the patio area! See you next time! Best,...

Chicago, Illinois
Reviewed 3 weeks ago

Seems like an OK place. On-line reservation, called the Front Desk during the day, gracious and efficient. Check in was OK, although with a full house, the Front Desk could have used another clerk. Room was OK. Food was BAD. Facility OK

Thank Pad B
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Pad B Thank you for the review. We appreciate your kind words about our staffs efficiency. I am sorry to hear that you did not enjoy the complimentary breakfast. If you have a chance, please reach out with any suggestions to better service our guests with the food selections offered. Give us a chance the next time you are...

Mequon, Wisconsin
Reviewed 4 weeks ago

I recently stayed at the Comfort Suites, Madison WI West, and I stayed for 4 nights.. The hotel was clean and comfortable but the front desk staff needs to change their attitude. When I checked in the front desk clerk did not welcome me, barely said a word and when I asked her a question I felt like I was...

Thank Tom C
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Good day Tom C, I'm so sorry you had a negative experience during you stay with our desk staff! This is definitely a surprise to me. I will make sure to share your review with our desk team members, as well as review our core comfort culture values- starting with a can-do attitude. Thank you for your feedback. We greatly...

Delafield, Wisconsin
Reviewed 8 February 2017

If only every mid-priced hotel was like this. Room was lovely, nice size, very comfortable & clean. We had a 2-person whirlpool that would actually fit 2 people. Breakfast was decent. There is a complimentary happy hour for 2 hrs in the evening (I don't know if it's free on weekends.) Nice pool & spa area. Staff is very efficient....

Thank Crazywabbit
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear Crazywabbit, We appreciate you taking the time to give us the wonderful review! We are glad that you enjoyed your stay. See you next time! Best, Kristen

Reviewed 6 February 2017

Stayed there on an overnight trip with our family to see the sights in Madison. Very nice hotel and super friendly staff. Hotel is clean and well maintained. We did not partake in the happy hour but there were a lot of guests who did and they seemed to enjoy it. The breakfast was nice and so was the pool....

Thank Dave F
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you Dave! So happy you enjoyed your stay here in Madison! We appreciate you taking the time to let us know how we are doing. Hope to see you again soon! Comfort Suites-Madison west.

Genoa City, Wisconsin
Reviewed 3 February 2017

I stick by my last review. However, the general manager needs to learn a bit about how to treat their guests. Being a manager at another CS, I decided to wait on this review out of courtesy. I was travelling with interns from several countries. While getting ready to leave, one of the interns bumped the mirror and it fell...

Thank Hejira44
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you for staying with us while you were in town last year! We apologize for your experiences had with the General Manager, as we want to provide the best possible accommodations to our valued guests. We want you to feel at ease regardless the reason of travel. If you would like to contact me directly at the hotel I...

Waconia, Minnesota
Reviewed 2 February 2017 via mobile

I stayed at the Comfort Suites Madison West while in town for business. The hotel is clean and neat. The staff was great, FREE drinks were nice, breakfast was good, pool and hot tub area was great as well. I would recommend this property.

Thank Matt W
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear Matt W Thank you, Thank you, Thank you. Thank you for such kind words. Thank you for taking the time to share with other what a nice property we are, and thankyou for recommending our property! It makes us continue to do what we do best. I will make sure to share your review with all departments. We hope...

Reviewed 22 December 2016 via mobile

Walking into the hotel there is a calming feeling from the set up to the decor. We're down here for our son's surgery and the location was only a few miles from the UW Children's Hospital. The staff was super accommodating and friendly. The front office manager was super helpful with us having to extend our reservation. The rooms are...

Thank Gretchen A
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Gretchen, What a great start to our New Year. Thankyou!! We greatly appreciate your kind words. I will make sure to share this with all departments here. Sincerely, Comfort Suites-Madison West

Reviewed 14 December 2016

We stayed with these guys for a long time while we were between homes and they are the most professional, helpful, kind, timely, well-trained.......and did I say professional? We have never experienced hotel staff as good - and we have stayed in many hotels around the world. The breakfast was amazing too - so many choices! The bar, bartender, and...

Thank LHMI
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear B & L, We loved having you, and we ALL miss you ohhhh sooo much!! Thank you for all the kind words, they mean the world. We were very lucky to have had the pleasure to spend the time we had with the both of you. You both are truly amazing people! It makes us smile to see you...

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  • Free Parking
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more   less 

Additional Information about Comfort Suites Madison West

Address: 1253 John Q Hammons Dr, Madison, WI 53717
Region: United States > Wisconsin > Madison
Price Range: $127 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
Number of rooms: 93
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Also Known As:
Comfort Suites Madison West Hotel Madison
Madison Comfort Suites
Hotel Style:
#14 Family Hotel in Madison
#28 Business Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Madison West staff and other travellers.
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Questions? Get answers from Comfort Suites Madison West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 2-story suites are unique and fabulous. You sleep upstairs in a loft so there is virtually no noise.”
LHMI, 13 Dec 2016 | Read review
“Good for dogs.”
pugsley7, 8 Dec 2016 | Read review
“If you have allergies, request a pet-free room when making reservations.”
mom512016, 20 Nov 2016 | Read review
“Do not stay on the first floor.”
baseballfan08, 10 Aug 2016 | Read review
“There is a nice pub style restaurant across the street.”
123-Kati-2, 7 Jul 2016 | Read review
5 of 5