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Holiday Inn Hotel & Suites Madison West

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326 Reviews from our TripAdvisor Community

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Showing 326: English reviews
Cedar Rapids, Iowa
Reviewed 5 February 2014

http://shredmom.com/uncategorized/asked/ Dear Holiday Inn Madison West, I stayed at your hotel a few weeks ago. My card was double charged for my reservation. It took multiple phone calls and 3 weeks to receive a refund. When we arrived on Friday night, our room reservation was messed up, and we had to go back to the front desk to fix it,...

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Helpful?
1Thank Danelle M
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

We appreciate you taking the time letting us know about the problems you had during your Our goal is to make sure our guests have a good experience when they are staying with us. We will be addressing your concerns with our staff to make sure this does not happen again. We appreciate your business and hope you will give...

Madison, Wisconsin
Reviewed 4 February 2014

My wife and I stayed this hotel which is less than 2 miles from our house. We were there on a Friday night as my wife was there for a customer appreciation party. We knew that we'd be drinking so we felt the right thing to do was get a cab or stay the night. So we decided to stay...

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Helpful?
Thank Herbhaubrich
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

It was our pleasure having you as our guest last weekend. We are happy you enjoyed your stay and the event at the hotel. It was great to have the opportunity to show you our amenities we have to offer when catering events in our banquet space that can accommodate up to 200. Our goal is to make sure we...

New Bedford, Massachusetts
Reviewed 22 January 2014

Stayed at the hotel for business. The staff was very pleasant. Room was clean. The lobby was inviting with a fireplace. The attached restaurant was pretty good. I didn't get to try the pool, but the noise from the pool can be loud. The shuttle drivers were pleasant and willing to take us to local eateries.

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Helpful?
Thank momy319
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for staying with us at the Holiday Inn Hotel & Suites Madison West during your business trip to Madison. The hotel offers a relaxing lobby featuring our Benvenuto's Bar to enjoy your favorite cocktail after a long day of traveling or meetings. The restaurant is open for breakfast, lunch and dinner. The hotel offers complimentary airport shuttle and...

Fishers, Indiana
Reviewed 6 January 2014

The water park is awful. It's a small slide and fountain for young children. Family of hotel staff stayed above us - 8 PEOPLE - noise was horrible. Staff unhelpful. Bars, etc closed due to high vacancy.

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Helpful?
Thank INJANEL
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to let us know about your stay. The Crawdaddy Cove Waterpark is perfect for children ages 2 - 10. It features a boat area with small slides and 1 large slide that goes into the pool area. You can also relax in the whirlpool pool or play games in the game room area. I...

Madison, Wisconsin
Reviewed 4 January 2014

We did not stay at the hotel, but paid for day passes to the Crawdaddy Cove Water park. I went with my almost 2 year old son. Pros: My son loved the water park. There were several small slides he could go down by himself and some bigger ones I went with him. The water in the small pool was...

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Helpful?
1Thank egersten
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

The Crawdaddy Cove Waterpark located in the Holiday Inn Hotel & Suites is perfect for small children The can play on one of our slides on our kiddie boat play area, or our slide that goes into the large pool. All of our rooms include up to 4 wristbands with your stay. We do offer day passes based on availability...

Roanoke, Virginia
Reviewed 2 January 2014

I was recently in town for business and chose to stay at the Holiday Inn. I like their IHG Rewards program and found that this one has an Italian restaurant which seems a little out of the norm for a Holiday Inn. The hotel seems like it can use a little updating and the decor in the lobby seems a...

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Helpful?
Thank JohnTraveler2013
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

We are happy that you had the opportunity to try our restaurant Benvenuto's Italian Grill located inside the Holiday Inn Hotel & Suites. The restaurant is open for breakfast, lunch and dinner, and offers a variety of entrees, from pasta, seafood or steaks. It is great for families as well and offers the Holiday Inn Kids Eat Free Program. Thank...

Seattle, Washington
Reviewed 1 January 2014

I recently stayed at Holiday Inn and Suites in Madison, WI on a business trip to Epic. On Friday, December 20, as I was reconciling the charges on my corporate credit card I noticed a charge for $263.75 in addition to my room charge. I called the hotel and they told me that I was charged a smoking fee. This...

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Helpful?
3Thank sauncm1
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to let us know about your stay at the Holiday Inn Hotel & Suites Madison West. We appreciate you letting us know about the smoking charges you received and the way you feel it was handled. The hotel is a non-smoking hotel and we want all of our travelers to be aware of this...

Lubbock, Texas
Reviewed 22 December 2013

Have stayed here a couple of times on business, the staff are courtesies and well trained. Rooms will be due an update soon, if you like a soak in the bath make sure you ask for an upgraded room. If you don't mind a low press shower then stay on the 4th floor, its quieter up there

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Helpful?
Thank Welltravelled1956
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for staying with us while you are traveling to Madison for business. The hotel is located on Madison's West side and located just 3 blocks from many restaurants and shopping. We offer a full service restaurant and lounge on property, as well as our fitness center and business center. Complimentary internet is provided in all guest rooms. We...

Galesville, WI
Reviewed 30 November 2013

This hotel was a great value for our family. My grandkids loved the waterpark, and it was just the right size for young children. The front desk and pool staff were attentive and helpful. The lobby is beautiful, and the breakfast buffet was okay. Overall, I liked this place and hope to return soon.

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Helpful?
Thank Patricia351
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for staying with us for your getaway with your family. It is the perfect place to visit - your children can have fun in Crawdaddy Cove Waterpark and adults can relax in the whirlpool or just unwind at our Benvenuto's Bar - The Holiday Inn offers a variety of room types to choose from to fit your travel...

Reviewed 17 November 2013 via mobile

We stayed here for a family night away before we went to a play in Fort Atkinson. We booked this hotel due to the fact it advertised a water park and we have family in Madison. If your children are very little the water park is great, but we have a 6 and 8 year old and that is probably...

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Helpful?
Thank Leslielf
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for choosing the Holiday Inn Hotel & Suites while you were visiting the Madison area with family. The Crawdaddy Cove Waterpark is the perfect getaway with small children - however even adults can go down our slide. There is also a whirlpool, game area and boat area with slides for small children. I apologize our guest room did...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Hotel & Suites Madison West This upscale full service Madison, Wisconsin hotel is walking distance to dining and upscale shopping at the Greenway Station in Middleton, WI. Located less than 3 miles from the University of Wisconsin Madison Research Park and 5 miles from the University of WI Hospital & Clinics, Camp Randall Stadium & the downtown Madison, Wisconsin capitol. Complimentary daily shuttle to and from Epic Systems & other businesses, airport & attractions by pre-arrangement. Expect to be impressed at this Madison, WI hotel if you are visiting one of the areas nearby - 5 miles from the Kohl Center, Alliant Energy Center and a short drive to the Monona Terrace Convention Center and the Madison Overture Center. Spacious guest rooms with business amenities; free wireless in-room high-speed Internet access and free airport shuttle. 69 deluxe suites; whirlpool suites, two room suites and kid suites. Executive level business floor. On-site George's Chophouse Restaurant and Z Martini Piano Lobby Bar, room service and 4,000 square feet of elegant Madison, WI meeting space. Catering to the needs of business travelers with such unique programs as: our Monday - Thursday Priority Club Reception from 5 PM - 7 PM or our bonus point offers, see Priority Club rates for details. Traveling with your family? Enjoy this Wisconsin hotel's Indoor Water Park - Crawdaddy Cove! ... more   less 

Additional Information about Holiday Inn Hotel & Suites Madison West

Address: 1109 Fourier Drive, Madison, WI 53717
Region: United States > Wisconsin > Madison
Price Range: $167 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Madison West 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Madison West
Holiday Inn Madison
Madison Holiday Inn
Hotel Style:
#17 Family Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Madison West staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel & Suites Madison West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Kids Suite 2002 was perfect for adults with 2 young kids.”
 of 5 bubbles ericab934, 28 Jan 2017 | Read review
“For children ask for pool side room”
 of 5 bubbles sam61554, 10 Jan 2017 | Read review
“ask to have a room that overlooks or walks out to the pool area”
 of 5 bubbles beckmac23, 3 Jan 2017 | Read review
“1st floor is okay for noise”
 of 5 bubbles tomcL1591JT, 12 Nov 2016 | Read review
“Go for 4th floor unless you constantly want to hear people above you at night.”
 of 5 bubbles dawnjohn75, 24 Oct 2016 | Read review
5 of 5