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Crowne Plaza Hotel Madison

4402 E Washington Ave, Madison, WI 53704
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1 room 2 adults 0 children
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Close 
  • Olbrich Botanical Gardens
    4.3 km
  • 3 star hotel
  • Free Wifi
Reviewed 22 August 2016
Professional staff, older hotel
Got there on a Sunday evening, just staying overnight on our way... more
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434 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Madison
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Showing 433: English reviews
Monroeville, NJ
Reviewed 2 September 2016 via mobile

This place is a dump. I don't know what designates this as a 3.5 star hotel, but I'd equate it to a 2-star. Front desk staff was polite enough upon my late check in at 1 am. I'd driven from a beach town on the southern New Jersey Shore all in one day, and just wanted to watch a little...

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Helpful?
1Thank MJSzeliga
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear MJSzeliga, First of all, thank you very much for your recent stay at our Crowne Plaza Hotel Madison. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving...

Nashville, Tennessee
Reviewed 28 August 2016 via mobile

The hotel is very ran down. Room 205 has a door that goes to an adjoining room. It is off the hinges. Also, I was setup to direct bill a company. They confirmed it and instead TRIPLE charged my personal account. I called and never got an apology!! Just beware of this.

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Helpful?
Thank Jonathan J
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Jonathan J, Thank you so much for your review of our hotel. Please accept our sincerest apology for the experience you had with your with bill and the also the condition of our property and the room you received was not to your liking. We work very hard to ensure our facilities and guest services are superior and strive...

Minneapolis, Minnesota
Reviewed 22 August 2016

Got there on a Sunday evening, just staying overnight on our way out east. I purchased the ticket through Hotwire, so I think I got one of the less desirable rooms. I'm sure the person at the front desk could see that I paid less than half price for the room, but he was extremely courteous and professional nontheless. The...

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Helpful?
Thank robko626
Tracey H, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear guest, thank you for your comments. I am glad you found our desk team to be courteous. We value your business and look forward to your return when next in the Madison area. Have a great day!

Cottage Grove, Minnesota
Reviewed 21 August 2016

Very clean, and updated with the most comfortable beds and pillows ever!! Even had a Starbucks in the lobby. Close to shopping, restaurants including a McDonald's for a quick bite. Will definitely stay here again!

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Helpful?
Thank seekingwarmth23
Tracey H, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for your comments. We are so glad you enjoyed your time at the Crowne Plaza Madison. We value your business and look forward to seeing you again soon, have a great day..

Cheyenne, WY
Reviewed 21 August 2016

This place is a dump. When we checked into room, beds were not made. No apology. Customer service sucks; desk clerk made mistake on entry card and it stopped working on 2nd day; so we had to go to front desk to have it renewed....no apology. Called for housekeeping at 3:30PM and was asked "did you have DO NOT DISTURB...

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Helpful?
Thank rhp6906
Tracey H, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry you had a poor experience at our hotel. Please know this is not our usual standard of buinsess. I hope you will try us again when next in the Madison area. We value your business. Have a great day.

Minneapolis, Minnesota
Reviewed 16 August 2016

I stayed 1 night this past Friday night at the Crowne Plaza in Madison, WI, and I must say I am extremely disappointed in the quality of the lodgings and my room. I stayed in Room 101 and booked through Priceline. Broken items, TVs with speakers that don't function so they hooked up tinny sounding old computer speakers to them,...

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Helpful?
Thank rtfagan
Tracey H, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest...I am so sorry we did not meet your expectations. Please know this is not our usual standard of business. We are looking into the qaulity of the room you stayed in and working to make things right in there. Thank you for letting us know. We value your business and hope you will try us again when next...

Chicago, IL
Reviewed 15 August 2016 via mobile

Stayed one night before the Great Taste of the Midwest. All staff were very friendly. Room was clean and comfortable. It's really close to the mall and lots of chain options for dining, but the area is pretty much a suburban sprawl, so if you want to experience any of the city's character you'll have to venture further into town.

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Helpful?
Thank nobo
WI
Reviewed 8 August 2016

We booked through the express deal on Priceline. We got a great deal at 75.00 with taxes. I guarantee you, room assignments are NOT based on what you pay or who you book through. We had a great corner room that was super clean and very quiet. Here are our honest observations: Check-in/ Check-out: We checked in around 7:00 PM...

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Helpful?
Thank sassy63
Tracey H, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest---THANK YOU SO MUCH for writing such a thorough review. We so appreciate you calling out the friendliness of our team members and the service they provide. It is truly our goal to provide that home away from home atmosphere for all of our guests. Thank you for commenting on the cleanliness of the rooms, Our Housekeeping team is...

Williamsport, IN
Reviewed 6 August 2016

We hadn't been to the Crowne Plaza for years until recently. It used to be exceptionally clean, but is not now. Dirty carpets and walls. Quiet floor wasn't that quiet because of the noise of E. Washington and loud guests. Front staff was nice enough, but accommodations were not what we expected. We were told animals were not allowed on...

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Helpful?
Thank Home28
Tracey H, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry we did not meet your expectations. Please know this is not our usual standard of business. We hope that you will give us another try when next in the Madison area. We value your business. Have a great day...

Iowa
Reviewed 2 August 2016

I've stayed here a few times in the last few months and I can say now, with certainty, that I'm done with this place. Starting with the a/c...it flat out does not work. As other reviewers have experienced, when you call the front desk, they'll send the engineer up, but then nothing changes and nothing improves. The room stays hot...

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Helpful?
1Thank MJ_831
Tracey H, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so very sorry you had a poor experience at our hotel. We take your comments seriously and will absolutely share these challenges with our management team and put actions into place to prevent this in the future. We do value your business and we thank you for being an IHG Spire Elite Rewards Member. We hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 

Additional Information about Crowne Plaza Hotel Madison

Address: 4402 E Washington Ave, Madison, WI 53704
Region: United States > Wisconsin > Madison
Price Range: $136 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Madison staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Madison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay above 3rd floor or you will be potentially open to the lobby”
  • This was the
 of 5 bubbles renfieldee, 13 Jan 2017 | Read review
“Rooms on the back side not facing the street would be preffered.”
 of 5 bubbles nickstelmat308, 15 Nov 2016 | Read review
“Go to another establishment.”
 of 5 bubbles C308XAmichellev, 7 Nov 2016 | Read review
“Ask more questions regarding non-smoking rooms”
 of 5 bubbles IreneK463, 20 Oct 2016 | Read review
“Ask for a king bed!”
 of 5 bubbles jdTraveler03, 2 Sep 2016 | Read review
5 of 5