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Embassy Suites by Hilton Hot Springs

Booking.comUSD 182*
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Certificate of Excellence
GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 198*
USD 182*
USD 198*
USD 181*
USD 198*
USD 181*
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Embassy Suites by Hilton Hot Springs
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1,214 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hot Springs
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Showing 1,212: English reviews
Reviewed 10 March 2016 via mobile

I stayed here while attending a retreat at the Arlington. Staff was more than happy to transport us back and forth to our meeting. Hotel was very clean. Room was a nice size and clean as well. Great breakfast and decent happy hour. Lobby was a great place to hang out and watch football games.

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Helpful?
Thank Talemah J
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us during your recent business trip to Hot Springs and thank you for taking the time to share your positive experience on TripAdvisor. Thank you for mentioning your clean and spacious suite and for mentioning the complimentary shuttle service, made to order breakfast, and complimentary evening reception. We are pleased that these amenities added to...

Arkansas
Reviewed 9 March 2016

We always enjoy staying at the Embassy Suites. Check in is fast; rooms are always available and if we do encounter any issues they are quick to resolve them. Breakfast staff is top notch. Hot Springs is becoming our favorite place to visit 4 to 5 times a year and the Embassy Suites - Hot Springs is a big part...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank suavesgirl
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you so much for being such a valued repeat customer and thank you for the very nice review, we definitely appreciate your loyalty and we are pleased that our hotel has influenced your decision to return to Hot Springs so often. I'll pass along your nice comments to our team and we will look forward to being of service...

Rogers, Arkansas
Reviewed 5 March 2016

Got up in the morning to take a shower and there was no water. The hotel staff acted like I was crazy when I told them. They gave me $50 off of my stay which I could care less about anyway. I will never stay at this hotel again.

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Helpful?
1Thank jcush313
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Please accept my sincere apology for the problem you encountered during your recent visit. I am also sorry that our staff's reaction was not appropriate. Having no water pressure in the shower is a complaint they probably had not ever heard before. We were able to restore the pressure in a relatively short period of time, which I know did...

Sherwood, United States
Reviewed 4 March 2016

As an event planner and business traveler, I have stayed at many JQH properties. This property ranks high in my book. My wife and I have been guests there for both pleasure and business, and the experience is always excellent. Our suites have always been clean, well-appointed and comfortable. Quiet, too :). Its adjacency to the Hot Springs Convention Center...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Billy T
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us once again and thank you for taking the time share your thoughts on TripAdvisor. We are pleased that you recognize the value we provide. Thank you for also for mentioning our clean and comfortable suites. It is always a pleasure to be of service to you and your wife and to the conference attendees...

memphis, United States
Reviewed 1 March 2016

Check it before stepping into the shower. However there is no guarantee that it will not change into a cold shower while you"re trying to wash. Check carefully behind doors for stains. It would be nice if this review told the reviewer how many characters were remaining during the review process.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Robert L
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Please accept my sincere apologies for the problems you encountered during your recent visit. The causes of both issues have been identified and corrected. We hope that you will come back and give us another opportunity to be of service to you and for us to earn a solid 5 star review. Sincerely, Kurt Schatzl General Manager

Eads, Tennessee
Reviewed 26 February 2016

Hot Springs is very interesting place. The National Park is great for running, hiking or walking and it abuts the main commercial area. The bathhouses are beautiful historic buildings, the shops are quaint independently owned and there are some very good restaurants. Makes for a great weekend trip. The Embassy is perfectly located and a great home base to work...

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Helpful?
Thank Jennifer O
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank so much for staying with us and thank you for the nice review about Hot Springs and our convenient location. We are glad you really enjoyed Hot Springs and we hope to be of service to you again soon. Sincerely, Kurt Schatzl General Manager

Memphis, Tennessee
Reviewed 23 February 2016

My experience was relatively stress-free and comfortable. The hotel's management of the large high school groups was commendable, and I enjoyed he hotel's proximity to downtown and the conference center.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 624randalr
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you choosing our hotel. We are glad that your stay was comfortable, nice and easy. Thank you for your comment about how well our team managed the large high school group. I'm glad our preparations were noticed and appreciated. We hope you will return soon. Sincerely, Kurt Schatzl General Manager

United States
Reviewed 22 February 2016

The front desk staff at this hotel is some of the rudest I have encountered and I stay at a lot of hotels. Will not stay here again. Parking is also an issue with this hotel as you have to walk a ways to enter the lobby and it also seems unsecure. The hotel seems to be showing its age...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Shawn M
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

I am very sorry that the level of service we provided during your visit fell short of your expectations. We strive to ensure all of our guests are completely satisfied with our service and hospitality. I have shared your review with our Guest Services team and ensured that our agreed upon standards are now being met and will be in...

Fort Smith, United States
Reviewed 22 February 2016

Roomy suites. Adequate room supplies. Gift store was ok. Nice clerk in the store. Check-in very good and designed to handle a large group (100 people). Clean. Spa. Gym with about 3 treadmills, ellipticals, wts., etc. Breakfast (I heard it is good). Bistro good and prices $$. Manager issue upon check out with large group. Our group was respectful, did...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Rita B
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for the very thorough review. We appreciate your school choosing our hotel for the AR State Band Competition. We appreciate your positive comments about your check in experience, cleanliness, our fitness center, Spa Botanica and Bistro 400. I apologize about the bad experience you encountered when your group of 120 brought in outside food into our Food and...

Little Rock, Arkansas
Reviewed 21 February 2016

The room was comfortable and staff was polite and helpful. Our entire family loved the afternoon happy hour of snacks and drinks (available for all ages) down in the lobby. The hotel is less than a 5-minute drive to Bath House Row where we enjoyed walking around and taking in the historic sites. We will definitely return.

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Helpful?
Thank jfan18
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We are very pleased that you had a great stay and also that you indicated that you will definitely return. Thank you for mentioning that your suite was comfortable and that our staff was friendly and helpful. We are glad your family enjoyed our complimentary evening reception and our convenient location close to bath house row. Sincerely, Kurt Schatzl General...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 

Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Region: United States > Arkansas > Hot Springs
Price Range: $213 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, Priceline, Cancelon, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Hot Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hot Springs staff and other travellers.
16 questions
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Questions? Get answers from Embassy Suites by Hilton Hot Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book dinner in advance to get the best table”
R2158XEsarahm, 12 Apr 2017 | Read review
“We stayed on the 2nd floor near elevators. No problems, easy access to lobby.”
lsydneyfisheri, 19 Mar 2017 | Read review
“We are on the top floor so occasionally it took a long time to get down”
kimr972, 19 Mar 2017 | Read review
“Across the street from the convention center with great parking in the rear of the convention center.”
KenW927, 15 Mar 2017 | Read review
“Ask for a corner suite - a little more money but worth it.”
tcbell, 12 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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