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Embassy Suites by Hilton Hot Springs

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Embassy Suites by Hilton Hot Springs
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1,214 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hot Springs
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Showing 1,212: English reviews
Clinton, United States
Reviewed 9 May 2016

I've stayed in this hotel many times for both business and vacation. I usually give it the best reviews but this time it fell short. The hotel is usually quiet but a large ball team was on my floor and they ran, slammed doors, and banged on my connecting room door late at night and early in the morning. I...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank lynn5016
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for you continued patronage of our hotel. I am sorry that you had a rare bad experience on your last visit. We thought we had strategically placed only the team chaperones around the players. I am sorry that we assigned you to a suite close to the team. I am glad that were able to make the billing...

Tupelo, United States
Reviewed 7 May 2016

Clean rooms, friendly&professional service, & good prices. The complimentary breakfast and evening happy hour are great!!!! This was my third time staying at an Embassy Hotel and all 3 times were great! Would defintely stay here again!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Karmiale T
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing to stay with us and thank you for the very nice five star review. We are so pleased that you had a great stay. Thank you for mentioning our clean suites. friendly and professional service and our free made to order breakfast and our free evening reception. We look forward to being of service to you...

Reviewed 5 May 2016 via mobile

The rooms are nice, but need a more thorough cleaning. Sheets were stained, and tub has cloudy residue. Good location next to convention center and downtown. A lot of space great for business travel when you need workspace. Would also be great for family stays.

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Helpful?
Thank Natosha W
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us and thank you for the feedback. I am very sorry that the condition of your suite did not meet your expectations or our standards. We are always striving to improve and become more consistent and your comments will help us. We hope that you will try us again so that we may show you...

Union City, TN
Reviewed 3 May 2016

This was our first visit in Hot Springs and we were here for three nights for the races. Great location. Very friendly/helpful staff and excellent service. The morning breakfast was awesome for a hotel. There is an abundance of selections that should satisfy anyone. They will cook to order eggs, omelets and pancakes. The open air atrium was excellent for...

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Helpful?
Thank Don W
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We are so glad that you chose our hotel for the very busy Arkansas Derby Weekend and we appreciate the very nice review. Thank you for mentioning our great location, our friendly and helpful staff as well as our free and abundant breakfast buffet and our made to order selections. We are also glad the you enjoyed relaxing in our...

Fort Worth, Texas
Reviewed 2 May 2016

We always enjoy our stay at Embassy Suites. It was our first visit to Hot Springs and it was my birthday week. Embassy staff was friendly, available and professional something that we value when traveling. The amenities we enjoyed most was the spa services (massage) the ladies there were amazing. Shuttle service was very accommodating also taking us to and...

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Helpful?
Thank lewisgab
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel for your birthday week and thank you for the very nice five star review. Thank you for mentioning that our staff was friendly, available and professional. Thank you also for mentioning the massage you received in Spa Botanica and the convenient shuttle service you received as well. Please come back soon. No need to...

Texas
Reviewed 2 May 2016 via mobile

My husband and I spent a long weekend for our anniversary. The hotel staff was amazing, they were welcoming, friendly and very informative. The piano bar is and extra plus as well as the view from our room. We had an upgrade which was more than I expected. We went for a couples bath and massage and had the most...

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Helpful?
Thank Noemi N Rafael P
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel for your anniversary. We love to be part of special occasions. Thank you also for mentioning how amazing our hotel staff was. I will be sure to pass the kind words along. We are pleased also that you enjoyed the couples message in Spa Botanica. Darlene is a 12 veteran in our Spa and...

Reviewed 2 May 2016

Great hotel for us and friends. Great people working at every level. Very friendly and helpful. Excellent service. Very good rooms, clean and quiet..Great location to the old part of town with the good restauraunts, good shuttle service as well

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Helpful?
Thank Anthony D
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us for the Corvette show weekend and thank you so much for the nice review. Thank you in particular for mentioning the great people working at every level of our hotel. We are very pleased that you mentioned how friendly and helpful everyone was. Thank you also for mentioning our clean and quiet rooms and...

Memphis, Tennessee
Reviewed 28 April 2016

We stay at the Hot Springs Embassy Suites every April and get connecting rooms. The location, staff, amenities, and rooms are wonderful. The staff accommodates our needs and all are very helpful. We love this hotel!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jenny B
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

What a wonderful review and we thank you for posting it. We are so pleased that you appreciate our location, staff, amenities and our suites. Thank you also for mentioning our accommodating staff that works so hard to accommodate our guests needs. We hope that you will return again soon. Sincerely, Kurt Schatzl General Manager

Reviewed 27 April 2016 via mobile

We stayed for three nights. The hotel is in a great location, within walking distance to shops, restaurants, and attractions. They have a wonderful hot breakfast each morning and an excellent evening reception. The rooms are very well appointed. The only snafu was the first night the hotel was host to a wedding and participants of the corvette show. We...

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Helpful?
1Thank Ronda F
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for posting a review of your recent three night visit to our hotel. We are very happy that you found our hotel to be beautiful and that you enjoyed our location. Thanks for mentioning our free made to order breakfast and our complimentary two hour reception. I am sorry that room service was slow the first night, but...

Russellville, Arkansas
Reviewed 27 April 2016

I absolutely love this hotel. The rooms are very spacious 2 room suites and the beds are very comfortable. I slept better here than I have in a long time. The staff is very friendly. Location is very convenient.

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1Thank MelissaS s
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Love is a strong word and I love that you used it in the first line of your review. We love having you as our guest and we love the five star review that you posted! We are pleased that you enjoyed the spacious two room suites and that you slept so well in our comfortable beds. Thank you for...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 

Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Region: United States > Arkansas > Hot Springs
Price Range: $213 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Reservation Options:
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Business Hotel in Hot Springs
#5 Family Hotel in Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hot Springs staff and other travellers.
16 questions
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Questions? Get answers from Embassy Suites by Hilton Hot Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book dinner in advance to get the best table”
R2158XEsarahm, 12 Apr 2017 | Read review
“We stayed on the 2nd floor near elevators. No problems, easy access to lobby.”
lsydneyfisheri, 19 Mar 2017 | Read review
“We are on the top floor so occasionally it took a long time to get down”
kimr972, 19 Mar 2017 | Read review
“Across the street from the convention center with great parking in the rear of the convention center.”
KenW927, 15 Mar 2017 | Read review
“Ask for a corner suite - a little more money but worth it.”
tcbell, 12 Mar 2017 | Read review
5 of 5