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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
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203 Reviews from our TripAdvisor Community

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There are newer reviews for The Hotel Hot Springs & Spa
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Showing 203: English reviews
Tulsa, Oklahoma
Reviewed 1 week ago via mobile

Great location with some really good non-chain restaurants within walking distance. However, they do have some challenges to overcome. From the beginning..... I called them a couple of times prior to check-in and I was put on hold both times and held over 5 minutes each. The gal who checked me in at the front desk was not the personality...

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Helpful?
1Thank SAPSW
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate the feedback.

Little Rock, Arkansas
Reviewed 1 week ago

The stay was great top reasons why (parking garage, shuttle service, and clean room). Bar/Restaurant easy to access and food was good. Able to walk to several places tourist spots, eating places, and live music venues.

Review collected in partnership with this hotel
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1Thank nicka786
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you!

Pangburn, Arkansas
Reviewed 1 week ago

Most of my business meetings are held at the Hot Springs Convention Center and many attendees stay at the Embassy. However, I prefer the Hotel Hot Springs. All off the staff is very friendly. The food in the restaurant for lunch and dinner is wonderful. The rooms were all updated last year. The key is it is a much shorter...

Review collected in partnership with this hotel
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Thank Stacy H
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you!

Fort Worth, Texas
Reviewed 1 week ago

We planned a family trip for spring break. We called the hotel trying to make a reservation. I called the hotel directly to inquire about the cost and availability. The call was answered by the front desk of the hotel. The hotel staff tells me that they are too busy at the moment and can't check. I then said Ok...

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2Thank luvtotravel4fun00
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

I appreciate you taking the time to give us feedback from your stay. I do personally apologize for your experience and will get those issues addressed immediately so that the issue does not persist.

Green Forest, Arkansas
Reviewed 2 weeks ago

I stayed at the Hotel Hot Springs for a conference and was very impressed with many things about it. The rooms were clean, fresh, and modern. The check in was hassle free, I felt safe there ( I was traveling alone), and the staff was so friendly and helpful. I ate in the restaurant and the food was delicious! pulled...

Review collected in partnership with this hotel
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Helpful?
Thank Charisse M
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate your great comments about our staff and breakfast. Thanks for the wonderful review!

Salem AR
Reviewed 2 weeks ago

Love the Hotel Hot Springs and Spa. They take care of me in my business trips. The restaurant and bar are wonderful. I travel alone a lot and have always get safe there. Rooms were clean and well maintained.

Review collected in partnership with this hotel
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Thank sandymR7174WP
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate your great comment and look forward your next stay with us.

Doylestown, Pennsylvania
Reviewed 2 weeks ago via mobile

Visited here for a work conference. Checked in around 9 p.m., exhausted after a long day of traveling. The front desk agent was very friendly and welcoming, and check-in was quick and simple. Bed was very comfortable and room was very modern and spacious.

Review collected in partnership with Deutsche Telekom
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Thank Debbie S
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We look forward to your next visit!

McKinney, Texas
Reviewed 2 weeks ago

The Hotel Hot Springs is a lovely modern Hotel with outstanding customer service and only steps away from the downtown attractions. Rooms are beautiful, super clean and comfy. Our favorite of all HS hotels!

Review collected in partnership with this hotel
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Thank crystalg543
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you!

Little Rock, Arkansas
Reviewed 2 weeks ago

The updates to the hotel are very nice. They should have added insulation though, it was extremely noisy with a convention in the hotel. There were no do not disturb signs in the room so housekeeping banged on the door every morning. The breakfast was good but it ends at 9:00 on weekend mornings. When I went down at 8:30...

Review collected in partnership with this hotel
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2Thank lisarG3601MH
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

I apologize for your experience at the Hotel Hot Springs. I will personally address the issues you mentioned and get us back on track asap.

Mayflower, Arkansas
Reviewed 2 weeks ago

We loved the newly remodeled atmosphere! Rooms were great and very clean. Biggest problem we found was laminate on the floor with allowed sound from connecting rooms to ECHO into our room. Children screaming at 6:30 in the morning was no fun! But other than that the place is beautiful and we will be back.

Review collected in partnership with this hotel
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Helpful?
Thank Laurie-TonyW
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate the great comments! We will look into seeing if we can improve on the noise factor.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Region: United States > Arkansas > Hot Springs
Price Range: $162 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Hot Springs & Spa staff and other travellers.
9 questions
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Eureka Springs, Arkansas
6 months ago
Paris, TX
12 days ago
Paris, TX
12 days ago
Richmond, Texas
Cary, Illinois
2 months ago

See all questions (9)

Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beds are high, so may be hard for some seniors to get on the bed.”
 of 5 bubbles G9129BNdavidp, 21 Mar 2017 | Read review
“Move the coffee machine into the bedroom!! ”
 of 5 bubbles K2264FTjulien, 18 Mar 2017 | Read review
“The bathroom only has a shower -- which is just fine for me.”
 of 5 bubbles 686stacyh, 13 Mar 2017 | Read review
“Stay away from elevators”
 of 5 bubbles luvtotravel4fun00, 12 Mar 2017 | Read review
“Only visited the lounge”
 of 5 bubbles Davidtw41, 4 Mar 2017 | Read review
5 of 5