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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
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168 Reviews from our TripAdvisor Community

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Showing 168: English reviews
little rock
Reviewed 2 days ago NEW

Beautifully large updated hotel, however there were ladybugs all over the room(dead & alive). Front desk would never answer the phone, had to go down there. The breakfast was very good for it to be free.

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Thank alexcA9372MF
Austin, TX
Reviewed 4 days ago NEW

We loved Hot Springs and will come back, but we will probably explore other places to stay. There's nothing really wrong with this hotel, it's just that there's nothing really great either. The rooms do not have carpet and are very clean, but the food is average, the parking is down the street, the elevators are scary slow and there...

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Thank MommaGottaChat
Oklahoma
Reviewed 5 days ago NEW

This hotel used to be "The Austin" which was in bad need of redecorating. This new hotel went all out on interior design and amenities. I stayed here in 2015 also and barely recognized the place when I came back in July 2016. It looks amazing! The staff is excellent! The breakfast is okay, but there is plenty of it....

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Thank krebbers
Bentonville, Arkansas
Reviewed 5 days ago NEW

Great staff, good breakfast, nice bar and nice view. The shuttle is a plus!! Very clean and the open area in lobby is fabulous. We have stayed at The Arlington for several years but like this much better! Look forward to coming back soon!

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Thank House1956
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you taking the time to give us a review. Thank you for the great comments!

Jonesboro, Arkansas
Reviewed 6 days ago NEW

Rooms are very nice ,newly remodeled, great service ,excellent breakfast . Very close to the convienent center. Within walking distance of many restaurants,parks I would highly recommend staying here.

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Thank lhammett27
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thanks! Come back and see us soon.

Memphis, Tennessee
Reviewed 6 days ago NEWvia mobile

The Hotel Hot Spring had a complete remodel last year. It is fabulous now, everything is nice and clean, modern, up to date. The beds are super comfy! Love the barn door and that they put tile throughout the room! There are two reasons for 4 stars: 1: the eggs on breakfast buffet are lacking 2: the elevators are still...

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2Thank TNmomhas1
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for choosing us and the great review! We continually try and improve things so that every visit is better than the last. Our elevators are still undergoing modernization and hope they will be completed soon.

Memphis, Tennessee
Reviewed 6 days ago NEW

I first visited and reviewed this hotel a week or two after they re-opened as The Hotel Hot Springs in 2016. Some of the problems I encountered on my first visit have been addressed or otherwise "ironed out," and my return visit was much better. Donna, who was working in the breakfast area, went out of her way to make...

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1Thank AnAppleFan
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate the second opportunity! Every day we strivge to be better than the day before.

arkansas
Reviewed 1 week ago

Lots of good things to say about this recently renovated hotel. Decor was modern and upscale. Lovely views from upper floors. Location is wonderful, steps from Bathhouse Row and restaurants. Shuttle to races a real perk as was the nearby self park. Breakfast a notch above usual complimentary breakfasts. Suggest you arrive early for breakfast, weekend mornings, there can be...

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1Thank ironside54
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you so much for staying with us. We appreciate your wonderful comments.

Hope, Arkansas
Reviewed 1 week ago

My husband and I really enjoyed our stay. We hope to come back soon. The hotel is very modern and the location is perfect for downtown activities. We will definitely tell our friends and family about our experience.

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Thank kfhollis
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you staying with us. We look forward to seeing you again soon.

North Little Rock, Arkansas
Reviewed 1 week ago via mobile

Valet staff was very friendly, shuttle to Oaklawn was great. Bar was understaffed and wine selection was not stocked and wine glasses were tiny and very d-class. If your going to charge for good wine, for the love of Pete, get some decent glasses to serve it out of. Ordered pizza delivery and had to go down 14 floors to...

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Helpful?
2Thank Charles V
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you taking the time to give us your feedback. We take all comments to heart and try and correct any issues immediately. I apologize for your experience in our restaurant/bar. We will be receiving a new shipment within the next week of new wine glasses. I will contact some of the pizza vendors to pass on your comments...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Region: United States > Arkansas > Hot Springs
Price Range: $162 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Hot Springs & Spa staff and other travellers.
7 questions
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Eureka Springs, Arkansas
5 months ago
Richmond, Texas
Cary, Illinois
1 month ago
3 months ago
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Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Love the updated rooms and love love love your shuttle. Hats off to Leon and Wills!”
 of 5 bubbles House1956, 15 Feb 2017 | Read review
“Higher floors have nice views but as of February 2017, the elevators are very slow.”
 of 5 bubbles AnAppleFan, 14 Feb 2017 | Read review
“They are all about the same and I have stayed many times here and they have all been quiet.”
 of 5 bubbles alisD3866PW, 6 Feb 2017 | Read review
“Excellent rooms, clean and spotless”
 of 5 bubbles jamiesD4097HI, 4 Feb 2017 | Read review
“ The only slight negative is that the shower door design, although modern, trendy and appealing to the eye, makes for a cold surprise when trying to turn the water on😳”
 of 5 bubbles jmbernard, 2 Feb 2017 | Read review
5 of 5