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Candlewood Suites Hot Springs

207 reviews
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Traveller (17)
Room & Suite (37)
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Overview
  • Excellent45%
  • Very good23%
  • Average9%
  • Poor8%
  • Terrible15%
Travellers talk about
“extended stay”(6 reviews)
“free laundry”(5 reviews)
“small kitchen”(6 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Fitness centre
2.5 Star Hotel
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Offers from Candlewood Suites Hot Springs
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (207)Write a Review
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Traveller rating
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LanguageEnglish
89
49
19
18
32
Show reviews that mention
All reviewsextended stayfree laundrysmall kitchendvd playersnack roomking suitecalled the front deskrooms were cleanenjoyed our stayhotel roomstayed nightsbed was very comfortabledishwasherpantrytrackmattress
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11 - 15 of 207 reviews
Reviewed 30 May 2017 via mobile

Called and they had one room left for memorial weekend. Check-in was quick and staff very friendly. Our suite was very clean and well stocked. The pool was nice and we very much enjoyed our stay. The store was a little pricey but this establishment...More

1  Thank Lia N
Response from CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot SpringsResponded 3 June 2017

Thank you for taking the time to tell us about your experience at Candlewood Suites HOT SPRINGS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More

Reviewed 15 May 2017

Not what I expected from an IHG hotel. The room was hot as blazes when we checked in due to a power saving "feature" that they've installed on the HVAC system. The shower drain is heavily clogged and the first night of our stay a...More

1  Thank Lansonite
Response from CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot SpringsResponded 17 May 2017

Thank you for taking the time to tell us about your experience at Candlewood Suites HOT SPRINGS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More

Reviewed 1 May 2017

We should've known what was up as soon as we attempted check in. Unlike almost every other stop on our 12-day road trip, we didn't attempt an early check-in, but nearly an hour after standard check-in time, our room still wasn't ready. We had to...More

Thank Amber M
Response from CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot SpringsResponded 1 May 2017

Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites HOT SPRINGS. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and...More

Reviewed 11 April 2017 via mobile

Really enjoyed our stay. Offered late check out which worked perfectly as we were there for a volleyball tournament. We had never stayed at an extended stay hotel before and this hotel surpassed our expectations with cleanliness and hotel staff friendliness. Felt much to like...More

Thank Tasha S
Response from CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot SpringsResponded 1 May 2017

Thank you for taking the time to tell us about your experience at Candlewood Suites HOT SPRINGS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More

Reviewed 19 March 2017 via mobile

Hard to understand........this hotel open only 8 years and part of IHG. I know IHG values a quality experience for its patrons, so why was our experience so disappointing? Little things like no tv schedule card, one wastebasket for 3 rooms, shower curtain poorly installed,...More

Thank jackb706
Response from CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot SpringsResponded 21 March 2017

Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites HOT SPRINGS. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Free Parking
Hotel Amenities
Business Centre with Internet Access
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
USD 100 - USD 194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Hot Springs
Room types
Kitchenette, Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 100 - USD 194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Hot Springs
Room types
Kitchenette, Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (17)
Room & Suite (37)
Pool & Beach (7)
Dining (2)
Questions & Answers
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cacl52
21 July 2015|
AnswerShow all 4 answers
Response from CandlewoodSuitesHS | Property representative |
We do have connecting rooms but the rooms that are adjoining are connected to handicapped rooms.
1
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Room Tips
"Make sure to designate your choice of smoking or non-smoking room"
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"I like the top floor. Always quiet!"
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"Simply ask them"
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"Don't even go there."
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