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The Grand Hotel

Expedia.comUSD 252*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 260*
USD 252*
USD 260*
USD 253*
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The Grand Hotel
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1,934 Reviews from our TripAdvisor Community

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Showing 1,529: English reviews
Colombo, Sri Lanka
Reviewed 1 week ago

After a year here Im visiting the grand hotel. It was not that busy as last year. Staff was friendly. Buffet was massive. It had a big variety of food and desert selection. This time I got a better room. anyway I feel like they must do a refurbishment. Visited the bar and my friend wanted to try Port wine....

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Helpful?
Thank dimu007
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments. We are continuing to improve and redevelop our facility in order to provide the very best in hotel accommodations. Our rooms upgrading had been already scheduled from upcoming year. As a valued guest, we hope you will make us your first choice for accommodations...

Melbourne, Australia
Reviewed 1 week ago

We arrived at the Grand and it certainly was our bags taken to our beautiful corner room which overlooked the well maintained gardens didn't have to use the A/C as there was a beautiful breeze from the open windows. The bed was so comfortable , the food was the best smorgasbord I have ever seen, so many little treats and...

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Helpful?
1Thank Carol F
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We are delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at Grand Hotel, Nuwara Eliya. At Grand Hotel, Nuwara Eliya, all colleagues make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been...

Dubai, United Arab Emirates
Reviewed 1 week ago

Excellent place, great weather, and nice people! The only problem with the hotel is the poor internet, otherwise its excellent! I highly recommend a stay in The Grand Hotel at Nuwara Elliya. Their staff are really good.

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Helpful?
Thank amna_ismail
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We appreciate the time you have spend to share your experience in our hotel. We are delighted that our team and hotel were able to provide you an excellent time. We continually provide the very best in hotel accommodations, food and excellent service. We will look into your comment about internet. Thank you for your loyalty to our...

Reviewed 1 week ago

This place was a bit crowded and felt a bit staged, not authentic. Our room was quite shabby. It feels a little like it rests on its reputation of old. The location is quite good as a point for exploring the town, away from the hubub of the centre, close to the botanical gardens - I would recommend a walk...

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1Thank JamieTree
London, United Kingdom
Reviewed 1 week ago via mobile

The rooms can be better but is a sort of a colonial experience the hotel is playing is PR card on. Everything is managed to take you through the past to a sort of grand place. Food is great and so is service and location.

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Helpful?
Thank Wdido2014
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We appreciate the positive comments regarding your recent stay with us. We are continually looking for ways and means to improve and enhance our guest satisfaction, and we are pleased that you enjoyed your stay. Thank you for recommending us, please know as well, that your business is valued and that we hope to see you soon, Best...

Reviewed 2 weeks ago

Beautifully located hotel with beautiful garden perfect for families with small kids and adults will love it too with so many beautiful sitting areas and out door garden. The Service can improve . During Peak times the hotel can become really busy and staff seems very stretched . Specially in the main restaurant during main meal times service is very...

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Thank Shiras M
Reviewed 2 weeks ago via mobile

Beautiful hotel Very big rooms No pool but they're working on it... Wifi only in the lobby. Very Good food breakfast and dinner. Nice gardens around the hotel. Great stuff, very good service. Close to the center of town and to Victoria gardens

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Helpful?
1Thank mirit w
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent experience with us. We are continuing to improve and redevelop our facility in order to provide the very best in hotel accommodations. Our swimming pool will be ready in a few months time and hope that your next stay with us will be a better one. I hope that you...

Beaconsfield, United Kingdom
Reviewed 2 weeks ago via mobile

We came here on our honeymoon and the hotel organise a special five course dinner for us, the food was one of if not the best meals we have ever had. They put us in a private setting with flowers, music, candles and a mini waterfall ! The hotel itself is beautiful and very old England, the billiards room is...

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Helpful?
Thank bennyt100
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you sincerely for taking the time to share your experience on Tripadvisor. We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire...

Edinburgh, United Kingdom
Reviewed 2 weeks ago via mobile

We went for high tea which is served from 3-6pm and costs 1250 rupees. Was a nice treat after a few weeks of travelling! Endless tea refills and a good selection of savoury and sweet treats. Definitely rivals some UK afternoon teas! Dress nicely but formal wear not required (unlike going for dinner). Would recommend if you're in Nuwara Eliya,...

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Helpful?
Thank EmilyCoff
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your comments and we are delighted you had enjoyed the High Tea at Grand Hotel. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! It would be our pleasure to welcome you back and spend a few days with us, so...

Colombo, Sri Lanka
Reviewed 2 weeks ago via mobile

The ambiance and the environment gives a real british vibe and its always amazing to be here. On of my all time favorites. So good to see the old staff back again even after years and years. The lillies all around the hotel is fantastic

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Helpful?
Thank Shey992
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. At The Grand Hotel, we focus on personal and uncomplicated service; and I see you were able to experience it. Please make sure to use our website, and reach out to us directly for your next visit. We look forward to seeing you soon....

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $319 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
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Also Known As:
Grand Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
11 questions
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Questions? Get answers from The Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My best tip is to find an alternative Hotel”
Mick0072013, 21 Apr 2017 | Read review
“You must get rooms at new wing”
dimu007, 18 Apr 2017 | Read review
“Corner rooms are great”
185carolf, 17 Apr 2017 | Read review
“No wifi But Grand as the name says”
666shirasm, 15 Apr 2017 | Read review
“If with kids ask for a room with two king beds. They are huge and great to share with your children.”
chhimit, 6 Apr 2017 | Read review
5 of 5
Expedia.com
USD 252* /night
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Booking.comUSD 260
Hotels.comUSD 253
TripAdvisorUSD 252
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*Disclaimer
Prices are for 1 room, 2 adults
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