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The Grand Hotel

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The Grand Hotel
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1,795 Reviews from our TripAdvisor Community

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Showing 1,414: English reviews
Palmerston North, New Zealand
Reviewed yesterday NEW

The building is amazingly impressive having been built over a hundred years ago and kept in much the same style. The lady playing the piano gave a wonderful ambience to the public rooms. I loved the open fire in the bar but was less impressed with the ability of the bar tender to pour beer!

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Helpful?
Thank Sus1952
Chennai (Madras), India
Reviewed 2 days ago NEWvia mobile

On visiting the Grand we were sorry that we had missed staying there. There was so much of character in the building. We dropped in for dinner without a reservation..there was no snobbishness in their demeanour...we were given a table in ten minutes. The service was prompt in the casual dining area and the italian pasta we ordered was served...

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Helpful?
Thank sheelasarath
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We are very happy to hear that you enjoyed your meal at Grand Hotel. We appreciate, that you took the time to share your dining experience with us. As service from the heart is our key focus, I will certainly share you positive comments with our team for further encouragement, it is always nice to see the outcome...

Reviewed 3 days ago NEWvia mobile

We had the afternoon tea here while staying in Nuwara Eliya. The setting is beautiful, and a nice place to sit and unwind - particularly on the terrace, if you can get a table there. The food was mostly very nice, and fairly generous for the price. A couple of the savory selections didn't quite hit the mark but the...

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Helpful?
Thank Nicole S
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for the feedback, we are delighted you had enjoyed the High Tea at Grand Hotel. We strive to personalize every guest experience and I am so glad that this came across during your visit. It would be our pleasure to welcome you back and spend a few days with us, so that you can explore many...

Colombo
Reviewed 5 days ago NEW

It was a delight spending two nights at this hotel with great food and beautiful luxurious room with lots of hot water and good heaters. If you are in Nuwara Eliya it is a must to drop in at this hotel even for a cup of tea. Great architectural building and great gardens, friendly staff . Front office staff is...

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Helpful?
Thank Eresha w
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay at Grand Hotel, Nuwara Eliya. It is always a pleasure to receive positive feedback and I will be sure to pass on your kind words to all of our staff as I know they will be delighted to read your comments. Your feedback is greatly appreciated...

London, United Kingdom
Reviewed 1 week ago

This place is such a contrast to all the other hotels in Sri Lanka and that's a good thing in this case. You definitely get a sense of the Victorians that used to come and stay here and the decor is still very reflective of that. The rooms were spacious with quite high ceilings and bay windows. The bathroom was...

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Helpful?
Thank Katie D
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your positive review of our hotel. I do appreciate your comments concerning our rooms, service and the food. Our staff continually go above and beyond in order to please our valued guests. We want you to know that we value your business, and we will look forward to the next opportunity to be of service...

London
Reviewed 1 week ago

We stayed here after walking Adam’s Peak and I do not think there has been a comfier bed anywhere in the world. We had a suite room at the front with a calming view across to trees. This is a surprisingly large hotel. The buffet breakfast was one of the largest I have ever seen – there was 6 banks...

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Thank Aran88
Reviewed 1 week ago via mobile

Visited for their high tea, a nice experience when staying in Nuwara Eliya. Good quality tea and food, elegant, old surroundings and good service. Probably would have been better to not serve the guests their bill on the table before the food though!

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Helpful?
Thank Picniic
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for the feedback, we are delighted you had enjoyed the High Tea at Grand Hotel. We strive to personalize every guest experience and I am so glad that this came across during your visit. We will look into your comment regarding the presenting the bill. It would be our pleasure to welcome you back and spend...

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

Firstly, let's start with the good, the very good. We breakfasted and dined here and have only positive things to say about the quality, presentation and taste of the food. Of particular note was the home made ice creams for dinner which were all delicious (we did the legwork) and the homemade jams and smoothies (we tried the mango and...

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Helpful?
Thank Sam H
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time out of your busy schedule to share such a detailed review with us here on TripAdvisor. We always makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us in Grand Hotel....

Brentwood, United Kingdom
Reviewed 1 week ago

There is such timeless charm about this hotel it's like going back to a different era - but in a good way. Staff were friendly and efficient. The restaurant is wonderful. The evening buffet choice is stunning in its quality and variety of choice. The gardens around the hotel are half a days visit by themselves - so long as...

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Helpful?
Thank Jeff B
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your positive comments regarding your recent stay with us. We are delighted to read your positive feedback on your excellent stay at Grand Hotel, Nuwara Eliya. It is inspiring to learn that you have had an overall satisfying experience indulging in warm hospitality and facilities on offer. For your information, our rooms refurbishment will be...

Colombo, Sri Lanka
Reviewed 1 week ago

I stayed here for 2 nights weekend before last on work but this hotel lends such chat comfort and extraordinary cuisine you simply feel so spoilt that work suddenly becomes leisure. Live musuc by a maestro before dinner is a foretaste of the treat to follow. STAFF helpful Surroundings luxuriously tasteful weather perfect. .....

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Helpful?
Thank OLMODILE
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us. As a valued guest, we hope you will make us your first choice for accommodations in future as well. We looking forward to welcoming you back! Best Regards, Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $313 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Grand Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
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Questions? Get answers from The Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room with front garden view”
 of 5 bubbles manojicolombo, 14 Jan 2017 | Read review
“Choose a room that is away from the lobby area”
 of 5 bubbles 900deepeshg, 5 Jan 2017 | Read review
“Corner rooms are bigger”
 of 5 bubbles mohamedsanad, 30 Dec 2016 | Read review
“Check your room before you move in.”
 of 5 bubbles Pingvs1285, 26 Dec 2016 | Read review
“Front of hotel”
 of 5 bubbles willid1952, 19 Dec 2016 | Read review
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