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The Grand Hotel

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The Grand Hotel
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1,841 Reviews from our TripAdvisor Community

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Showing 1,452: English reviews
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Margate, United Kingdom
Reviewed 4 days ago NEW

This is one of the grandest hotel I have stayed in staff very good , food is very good with lots of choice at all meals, not far from the town (10min in tuc tuc ) nice to walk round the one draw back no pool and you have to sit in the Lody to get wifi.

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Helpful?
Thank Richard T
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. At The Grand Hotel, we focus on personal and uncomplicated service; and I see you were able to experience it. Please make sure to use our website, and reach out to us directly for your next visit. We look forward to seeing you soon....

Goldau, Switzerland
Reviewed 6 days ago NEWvia mobile

I fully enjoyed my stay at the Grand. I knew what to expect and I was fully pleased. The place cools you off and emerges you in the colonial times of Sri Lanka. The floor boards are creaking under your steps, the old windows let the cool night air in (don't worry, you get a radiator) and the room itself...

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Helpful?
Thank bilibel
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent stay and for taking the time to write a review on our property. We were pleased to read that you had one night, "live in history" and that you found our room, furniture, fireplace, bathroom well-kept, and clean." If your travels ever bring you back to Sri Lanka, it would be an honor...

London, United Kingdom
Reviewed 6 days ago NEW

We had a one night stay here during a tour around Sri Lanka - and I wish it could have been longer... Having travelled up from Kandy by train, we were picked up by our driver and taken to The Grand. It looked impressive driving up and walking in it didn't disappoint. We were taken to a large lounge area...

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Helpful?
1Thank Sunny636
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor and for staying at Grand Hotel, Nuwara Eliya. It is such a pleasure to read your wonderful comments and to know you enjoy your time with us, I'll make sure to share your compliments with the team. We truly appreciate your kind words and recommendation. We hope to have the...

Reviewed 6 days ago NEWvia mobile

The High Tea at this hotel consists of nice black tea, as many cops as you like, and a variety of small sandwiches and cakes, served on a 3-floor tray. For us this visit was special as my wife had been here in the 1970s as a child. She remembered everything quite well and the hotel, even if changes have...

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Helpful?
Thank Thomas von S
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your comments and we are delighted you had enjoyed the High Tea at Grand Hotel. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! We appreciate for praising Mr.Weerasinghe, who works at Tea Lounge. It would be our pleasure to welcome...

Reviewed 1 week ago NEW

We really enjoyed our stay here. It's a very nice hotel run by some very nice and friendly staff. The hotel and rooms are very clean and comfortable. The food at the buffet was amazing along with the wood fire pizza. The only negative would be that there is no wifi in the rooms and only in the lobby. Also...

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Helpful?
Thank Sunny A
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We are grateful for your observations and feedback as it is communication such as this that will allow us to improve strive and achieve the highest level of service excellence. We have upgraded our electrical system and you won't have any...

Horsham sussex
Reviewed 1 week ago via mobile

We had 2 nights here in a deluxe room which was huge. We did need the heater on in the evenings. The food in the Magnolia restaurant was superb as was the afternoon tea. We did find the public rooms a bit cold as the front door was always open which created a terrible draught as it was windy.

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Helpful?
Thank suejm
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We really appreciate your recent review of our property. Along with the kind words and comments are much appreciated. We continually try to provide the very best in hotel accommodations, and we do make changes, based on what our guests are telling us. We thank you for your loyalty to our property, and we look forward to being...

Aberdeen, United Kingdom
Reviewed 1 week ago

Maybe grand from the outside but disappointing once inside. The room I was given had a smell of damp, room however was clean and tidy. No a/c but had a heater. Grounds were kept very nice and tidy. Meals were also very good with a large selection to suit every ones taste. Because of the type of building the rooms...

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Helpful?
Thank mikemiddler1
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We are truly regret to hear that you did not enjoy your recent stay with us. We use our guests’ reviews as reference to help us identify aspects that we need to improve to serve our guests better. We assure you that your feedback will not go unnoticed. If you require any further assistance please do not hesitate...

Barnstaple, United Kingdom
Reviewed 1 week ago via mobile

Really tip top !! Excellent large rooms, comfortable beds, good bathroom. Staff are all helpful & polite with good English-food available in different restaurants-English, Thai & Indian -dress code applies, smart casual . Breakfast is awesome hot & cold European as well as Sri Lankan.delightful High Tea served 3-00till 6-00pm for a mere 1000rupees served with style. Pretty gardens. Well...

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Helpful?
Thank david a
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for providing your kind and encouraging words regarding our hotel property. Our staff strive each day to provide great service to our valued guests. We are very proud of each and every one of them, and it is pleasing to read such nice review. We look forward to seeing you on your next trip to Sri...

london
Reviewed 1 week ago

Amazing hotel like walking into a stately home in fact it is, and like walking back in time. Room very colonial so was the house lovely room. Hotel is situated 2 miles above sea level high in the mountains among the tea plantations. The restaurant was very large white table cloths. Self service but amazing food very good also breakfast...

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Helpful?
1Thank kyanalbi
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We appreciate the positive comments regarding your recent stay with us. We are continually looking for ways and means to improve and enhance our guest satisfaction, and we are pleased that you enjoyed your stay. Thank you for recommending us, please know as well, that your business is valued and that we hope to see you soon, Best...

Sydney
Reviewed 1 week ago

Beautiful colonial hotel, only a short walk to town. Food is great and the high tea is good value. Good selection of food at breakfast. Public areas are lovely and the grounds are beautiful. Only complaint about the room was the lack of air conditioning. The bed and bathroom were good. Service in the restaurant a little patchy as we...

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Helpful?
Thank Darghan
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Grand Hotel, Nuwara Eliya and for taking the time to post a valued feedback following your stay us. We regret to note that there were some aspects in rooms and the restaurant. Rest assured that we have taken a note of your concern regarding service. Our aim is to provide our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $307 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
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Also Known As:
Grand Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
9 questions
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Honolulu, Hawaii
Colombo, Sri Lanka
Lydney, United Kingdom
27 days ago

See all questions (9)

Questions? Get answers from The Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a front view ours was at the back looking over A/C units (fair)”
 of 5 bubbles 858RichardT, 22 Feb 2017 | Read review
“According to the other people on our tour all had the same problem with noise.”
 of 5 bubbles mikemiddler1, 18 Feb 2017 | Read review
“Higher floor”
 of 5 bubbles _luxman_mahesjames, 8 Feb 2017 | Read review
“Request a room in the new wing.”
 of 5 bubbles Gamkula, 6 Feb 2017 | Read review
“Corner rooms i believe is the best as gives garden views and large in size..”
 of 5 bubbles saif786110, 4 Feb 2017 | Read review
5 of 5