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The Grand Hotel

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The Grand Hotel
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1,888 Reviews from our TripAdvisor Community

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Showing 1,491: English reviews
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London, United Kingdom
Reviewed 3 days ago NEWvia mobile

Beautiful hotel in Nuwara Eliyah. Nice sized twin room but lacked plug sockets, but I guess that's to be expected as the hotel is old (built in the late 1800's). Good location close to the town centre, race course and the lake. We ate at the Indian restaurant by the entrance to the hotel grounds twice, as the food was...

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Helpful?
Thank KGAFDAV
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your review with us on your stay at Grand Hotel, Nuwara Eliya. It has been a pleasure sharing a pleasant vacation experience with you and our team cherished the time you spent with us. We're pleased to learn that you enjoyed your accommodation and also the food at our restaurants. We would like...

Sharjah, United Arab Emirates
Reviewed 6 days ago NEW

LOCATION: The hotel is located very close to the town of Nuwara Eliya. Most of the attractions are close by, and for people who love to walk, this would be an ideal location to look around the town. GREETINGS: Grand Hotel tries to present itself in a very 'GRAND' way. We arrived late in the evening. We were greeted as...

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Helpful?
Thank Prezzman
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time out of your busy schedule to share such a detailed review with us here on TripAdvisor. We always makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us in Grand Hotel....

London
Reviewed 1 week ago NEW

So when you pull up outside the hotel does indeed look very Grand and the ground floor really is the quintessential colonial house with guests taking afternoon tea. However upon further exploration the hotel is somewhat of a let down and does not meet the hype. The positives are as follows: 1) Well decorated on the ground floor 2) The...

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Helpful?
Thank TallPaulLondon
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent experience with us. We work hard each day to make sure that our guests are looked after, We will be looking into areas of concern that you have noted, and hope that your next stay with us will be a better one. I hope that you will give us another...

Durban, South Africa
Reviewed 1 week ago NEW

it was a beautiful colonial hotel walking distance from the city centre. The grounds are stunning and well maintained. The service at the hotel is pretty good as well. Disappointing that located in a tea growing area only one kind of tea is offered at the breakfast buffet. The cafe serves really tasty cakes and inexpensive too. Its a great...

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Helpful?
Thank M_mamot
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Valued Guest, Thank you for your comments regarding your most recent stay with us. We are pleased that you were our guest on this occasion, and we hope that you will consider us on future stays in Grand Hotel. We are continuing to improve and redevelop our facility in order to provide the very best in hotel accommodations. We...

Sydney
Reviewed 1 week ago NEWvia mobile

We stayed at this aptly named hotel for two nights. The rooms were spacious and comfortable. This hotel doesn't have a swimming pool but does have a spa, three restaurants (Thai, Indian and Buffet) as well as offering High Tea and snacks. The food was good in all restaurants and reasonably priced. The hotel is centrally located in the small...

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Helpful?
Thank Karen P
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us. We continually try to provide the very best in hotel accommodations, food and excellent service. I would like to let you know we are on the process of making a swimming pool at...

Reviewed 1 week ago

thank you mr.chathushka we were surprised with your great service. i love that ceylon tea it was refreshing my hall body to warm. the restaurant buffet was very delicious and lots of verities of food....

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1Thank sam m
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for sharing your review of your stay at the Grand hotel, Nuwara Eliiya and we appreciate your loyalty to our hotel. We are delighted to hear that you had wonderful stay with us and that our associates were able to make your stay comfortable. Our aim is to provide our guests with memorable experiences and I...

Reviewed 1 week ago via mobile

Went to the high tea at the grand as one of our must do activities for nuwara eilya. We frequently go for afternoon teas in the UK and this one was right up there as one of the best. The value was excellent, 1200lkr (£7-8) each. Unlimited refills of tea, 3tier stacker of goodies. Nice amount of food. Lovely environment...

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Helpful?
Thank Duncan L
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your comments and we are delighted you had enjoyed the High Tea at Grand Hotel. We strive to personalize every guest experience and I am so glad that this came across during your visit. Thank you once again for the photo and highly appreciate your recommendation. It would be our pleasure to welcome you back...

Walsall, United Kingdom
Reviewed 1 week ago via mobile

When I saw the description that this was colonial style I imagined either an imitation or a former colonial building well past it's sell by date. In fact this is a beautiful colonial building which has been a hotel since the 1800's and is in wonderful condition. The particular thing that struck me was the highly polished brass stair treads....

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Helpful?
Thank AndyHill307
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you sincerely for taking the time to share your experience on Tripadvisor. We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire...

Trondheim, Norway
Reviewed 1 week ago

First a classic drink in a classic English bar, then an excellent dinner from a buffet which was beautifully presented and had a wide choice of dishes. Nice room, clean and with comfortable bed. Very professional and friendly staff. Wish we could have stayed longer!

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Helpful?
Thank 3BEPE
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your most recent stay with us. We are pleased that you were our guest on this occasion. We are continuing to improve and redevelop our facility in order to provide the very best in hotel accommodations. Appreciate for praising our Delicious food, comfortable rooms, pleasant environment and friendly staff. We hope that...

Karachi
Reviewed 1 week ago via mobile

Very nice colonial style hotel. Very courteous and attentive staff is there to help and assist. The most important thing is to start the day in pleasant mood and to finish it as such and I got it exactly I wanted and had wished. I'll call it an excellent place to stay and will highly recommend it.

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Helpful?
Thank Shabbir J
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your positive comments regarding your recent stay with us. We are delighted to read your positive feedback on your excellent stay at Grand Hotel, Nuwara Eliya. It is inspiring to learn that you have had an overall satisfying experience indulging in warm hospitality and facilities on offer. Thank you for your continued patronage and we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $307 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
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Also Known As:
Grand Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
10 questions
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Questions? Get answers from The Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get rooms facing the front of the hotel - rooms at the back do not offer much of a view.”
 of 5 bubbles Prezzman, 22 Mar 2017 | Read review
“request rooms with the mountain view”
 of 5 bubbles M_mamot, 21 Mar 2017 | Read review
“room number 272”
 of 5 bubbles sammD7159TH, 21 Mar 2017 | Read review
“Don't expect any AC. There is none. Wifi is poor.”
 of 5 bubbles Rama1004, 17 Mar 2017 | Read review
“stay somewhere else, and drop by for afternoon tea.”
 of 5 bubbles manisfeld, 13 Mar 2017 | Read review
5 of 5