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The Rock Hotel

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The Rock Hotel
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161 Reviews from our TripAdvisor Community

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Showing 130: English reviews
Auckland Region, New Zealand
Reviewed 5 March 2016

We were a group of 10 people n were served food for 3 people only.when we requested for more food we were served food which was leftover from another table.how humilating thatcan be.when we were checkin out the manager was hiding in his room didnt have courage to face us.i personally wouldnt recommend any one to go to this hotel.my...

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Helpful?
2Thank sanjana2016
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Unhappy Guest... Thank you for bringing this matter to our notice. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by the quantities served and we assure you that your complaint will be handled in a strict and serious way. We...

China
Reviewed 26 February 2016 via mobile

we were at rock for 2 nights . Both days we enjoyed homely service. There were many guests present on both days but we were all given individual attention.we recommend this for families & couples. Will visit once again to experience the homely environment .

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Helpful?
Thank lisa H
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We always make sure the guest experience the homely environment & our staff have been trained to satisfy guests needs & to be attentive at all times. If you’re traveling to our area again soon,...

Dehiowita, Sri Lanka
Reviewed 20 February 2016

We spent 2 nights at The Rock Hotel & it was an awesome weekend. Foods & bites were so good. Rooms are neat & clean. I recommend The Rock Hotel to anyone as the best budget hotel in Nuwara Eliya city.

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Helpful?
Thank Vidura V
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Sachini

Ragama, Sri Lanka
Reviewed 3 February 2016

This hotel is a decent place to spend couple of nights in Nuwara Elya. There is nothing special about it, the rooms are clean with decent amenities. Onsite restaurant serves standard breakfast and it's good but the diner was not good at all. Important thing to mention is the in room air-conditioning with heating function as nights in the area...

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Helpful?
Thank Nidesh
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest, Thank you for choosing our hotel for the second time & making a valuable review.We are glad that you recognized our hotel as clean and quiet and appreciated our staff friendliness. I hope your next visit will definitely be memorable & I will request our Manager to look into your requirements. We will certainly discuss your concerns about...

Reviewed 4 January 2016 via mobile

You know when you look at a sign board of a hotel and you wonder if it really look like the photos, well this one was far from it! A one night stay that should have been cozy and cute, was not. The bathroom has a musty stench that would not go away, with mould on the ceiling. The shower...

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Helpful?
Thank Niki S
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel standards. Providing...

Sri Lanka
Reviewed 1 January 2016

Simply awesome Place! I went there with my frndz. Glad we chose the rock. Fantastic Property. Hotel staff made our stay truly memorable. Everything from room reservation, check in to food to room service was super. I like the food menu. Walking distance to nuwaraeliya town, victoria park, gregory lake etc... considering the property, facilities and the services they offered...

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Helpful?
Thank Shan S
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest, Thank you for your positive comments & giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Best Regards, Sachini Ranasinghe

Reviewed 29 December 2015 via mobile

I was there with my friends... Beautiful place... Walking distance from nuwaraeliya... Very good food menus... Rooms are air conditioned...with heaters... Very clean and decent place... One of best place for a vacation...

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Helpful?
Thank Teshan M
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest, I appreciate your positive feedback about our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, Sachini Ranasinghe

singapore
Reviewed 27 December 2015 via mobile

I booked the room at a great rate and I should have expected the condition of the room and surroundings. You could walk to town but I wouldn't suggest a night walk and the views are of the surrounding local house holds. The bathroom mat was filthy and even as I showered with my flip flops on, the hot water...

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Helpful?
Thank lostcausechicas
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest We are saddened to read your review in the view that, your stay with us was not to your desired expectation. We have taken your feedback very positively to see, how we could improve on the areas mentioned. Once again, accept our apologies for the inconvenience caused. Appreciate if you could immediately address the concerns to hotel manager...

Colombo, Sri Lanka
Reviewed 26 December 2015 via mobile

We visited the rock hotel nuwaraeliya. Only walking distance to nuwaraeliya town.wonderful customer service available in this hotel.It's situated nice location and good view. Manager and staff service is good. Rooms are clean. Thanks for great service

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Helpful?
Thank Ruwan L
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us & giving us an excellent score. I am very pleased to hear that our Manager & staff made your stay pleasant. Do checkout our Web & Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon. Best Regards,

Celje, Slovenia
Reviewed 21 December 2015

This hotel is a decent place to spend couple of nights in Nuwara Elya. There is nothing special about it, the rooms are clean with decent amenities. Onsite restaurant serves standard breakfast while dinner menu is more western style oriented. Important thing to mention is the in room air-conditioning with heating function as nights in the area can be quite...

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Helpful?
Thank stingray47
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Traveler, Thank you for your review and for choosing our hotel. I’m happy that your needs were fulfilled and I’m looking forward to having you again as a guest in our hotel. Best Regards,

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Guests will find all of the finest amenities in each of the 10 rooms in this popular 3-star hotel. Each room includes in room safe, desk, television. This excellent hotel in Nuwara Eliya also has laundry service/dry cleaning, restaurant, bicycle rental, car park. Facilities for recreation and leisure available include garden. The hotel blends expert service with state-of-the-art facilities to provide guests with a memorable stay. ... more   less 

Additional Information about The Rock Hotel

Address: 60 Unique View Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $63 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Rock Hotel 3*
Number of rooms: 10
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Questions & Answers

Questions? Get answers from The Rock Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms with a view or windows to the east or west depending on your time of arrival.”
 of 5 bubbles srinivasag2013, 30 Dec 2016 | Read review
“Inspect before paying”
  • Shower floor
  • Shower mould
  • Bedroom ceiling
 of 5 bubbles 45dak, 23 Oct 2016 | Read review
“Get a room with room heater on top of the bed”
  • Small Heater
 of 5 bubbles RatnaK-Colombo, 20 Sep 2016 | Read review
“Can not remember the number but last one of the left side”
 of 5 bubbles kithsirid2016, 7 Aug 2016 | Read review
“all rooms are good”
 of 5 bubbles sivendrann, 25 Mar 2016 | Read review
5 of 5