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Fairfield Inn Kansas City Independence

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Traveller (38)
Room & Suite (21)
Pool & Beach (10)
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Overview
  • Excellent19%
  • Very good32%
  • Average26%
  • Poor14%
  • Terrible9%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (132)
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All reviewscars in the parking lotexercise roomcontinental breakfastrecommend this hotelwithin walking distancewould stay here againroom was clean and comfortabledeskbeddingwhirlpoolthermostat
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11 - 15 of 132 reviews
Reviewed 20 June 2017

We were very disappointed with our stay. The room carpeting was sticky, filthy, and disgusting. The room itself was very moist, with the bedding even feeling moist on our skin. Our room only had a couple of plug-ins so we had to unplug lamps, etc....More

Thank TCK120
Response from Angela W, Area Genral Manager at Fairfield Inn Kansas City IndependenceResponded 23 June 2017

Thanks for taking the time to provide feedback! I'm sorry to learn you had a negative experience at our property. As we are currently undergoing extensive renovations, we hope to provide a much better experience next time!

Reviewed 22 May 2017

I reserved a room for the same evening via the Marriott app. It was only after I made the reservation (requiring 24 hour notice to cancel), Marriott included a note about the construction. Since I was driving I did not see the note at the...More

Thank Denise S
Response from Drew D, Manager at Fairfield Inn Kansas City IndependenceResponded 24 May 2017

Thank you for letting us know about your stay at our hotel. I apologize for the poor communication regarding the renovations at our property. We are working diligently to communicate, in as many ways as possible, with any possible guests about the construction. It is...More

Reviewed 12 April 2017

Trip dates: 3/29- 4/1/17 Hotel was not forthcoming when I was booking that they were having major renovations to the hotel. I even thought I was upgrading from the previous hotel we stayed at Independence MO which included paying lot more for a better room...More

Thank robertachristine
Response from Angela W, Area General Manager at Fairfield Inn Kansas City IndependenceResponded 14 April 2017

Thanks for taking the time to provide feedback regarding your recent stay. I'm sorry the renovations taking place in our hotel left you with a negative experience as this is not our goal. I understand your frustration, and am sorry we failed you. Looking forward,...More

Reviewed 4 April 2017

Do NOT stay here!! Under construction only on first floor. No lobby or breakfast room. Room floors were dingy and dirty rooms were barely adequate and I'm no diva. Old school HVAC system and cable TV is primitive. TV is small (we were watching final...More

1  Thank Pat P
Response from Angela W, Area General Manager at Fairfield Inn Kansas City IndependenceResponded 6 April 2017

I understand you aren't looking for an apology, but we are truly sorry this experience caused you such disappointment. It is not our goal to let down any guest, and we will continue to improve moving forward. I'm sure you will be pleased with the...More

Reviewed 16 February 2017 via mobile

The facilities are a bit worn, but the staff was helpful. Room near the back hall was noisy, and it could use some updating. HVAC unit thermostat was a bit off temperature-wise. The location was convenient to a few restaurants. The computer was down when...More

Thank 11LoisAnn
Response from Cara G, General Manager at Fairfield Inn Kansas City IndependenceResponded 18 February 2017

Thank you for staying at the Fairfield Inn, Independence. We appreciate the nice comments you made about our staff and hot breakfast. I apologize for the issues you encountered during your stay. Please reach out to the hotel directly so your folio can be emailed...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Indoor pool
Heated pool
Details
Price range
USD 107 - USD 179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 107 - USD 179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (38)
Room & Suite (21)
Pool & Beach (10)
Dining (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Go across to the Residence Inn, they were nice to work with!!"
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"Stay another place"
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"Stay somewhere else"
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"Ask bout renovations before you book"
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