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Holiday Inn Express and Suites Independence

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Holiday Inn Express and Suites Independence
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372 Reviews from our TripAdvisor Community

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Showing 372: English reviews
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Saint Paul, Minnesota
Reviewed yesterday NEW

We come to Independence, Mo to visit family once a year. We have stayed here each time and will continue too. Very well located and close to everything. The staff right from check in is very courteous and helpful. Always a friendly greeting from desk, housekeeping and all staff. Very Clean and efficiently run. The nice bonus is their Continental...

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Helpful?
Thank robertmurphy1175
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago via mobile

The best stay I have had at a hotel!!! SCOTT and MARIAH went above and beyond! They made my 4 year old a cappuccino w whipped topping every morning!! They both asked how we were several times! I had my 2 month old w me and they offered to help get my 4 year old food and entertain my 2...

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1Thank A TripAdvisor Member
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello, Thank you for taking the time to give the hotel a review! I appreciate your feedback on Scott and Mariah. They truly love their jobs and go above and beyond for every guest they come in contact with. I'll see what I can do about that raise. Thanks again for staying with us and hope to see you again...

Saint Louis, Missouri
Reviewed 2 weeks ago via mobile

This property was under renovation, floors 2 and 3 were complete and they seem to be doing a great job! I was greeted by smiling professional staff and checked in very efficiently. I booked an Executive King suite and I was not disappointed. The new decor is beautiful and the NEW BED WAS SUPER COMFY! 'I have no idea what...

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1Thank GadgetMedic
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello GadgetMedic, Thank you for taking the time to give the hotel a review! We appreciate your feedback on the newly remodeled rooms! As a Spire Elite member of IHG you stay in a lot of hotels and it's always nice to hear we are on the better end of the HIE spectrum. With the remodel we received all new...

Oklahoma City, Oklahoma
Reviewed 3 weeks ago via mobile

We accidentally booked this hotel away from the group we were traveling with. It turned out great!!!! We arrived late and the late night staff was friendly and so helpful. The next morning we went to breakfast and Mireya was there and was so sweet to my kids. The eating area was super clean. Then we met Scott who went...

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1Thank lorialspaugh
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Lorialspaugh, Thank you for taking the time to give the hotel a review! We appreciate your kind words about the staff and hotel. The staff does a great job a providing great customer service every single day, and your recognition of that is appreciated. Scott and Mariah take so much pride in their work and we are so lucky...

Sedalia, Missouri
Reviewed 4 weeks ago

The hotel was under renovation when we stayed there which was no problem. We have stayed at this hotel several times before and always have had a great experience. I accidentally left my medicine at the hotel and Scott was great and mailed it to me. Excellent customer service!

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1Thank slbroyles
Reviewed 4 weeks ago via mobile

The bed was extremely comfortable! The renovations upstairs are done and they look great; they're still working on the downstairs, but they don't let that stop them from providing fantastic service and a good breakfast. Staff went above and beyond to make sure we were comfortable, especially Mariah. Scott even made hot chocolate for some of the breakfast guests!

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Thank Don and Rebekah D
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Don and Rebekah D, Thank you for taking the time to give the hotel a review! We're so ecstatic that you enjoyed our new beds! Nothing stops us from providing great customer service, especially a little renovation. Our renovation is set to be complete in early Spring, so please come back and see the finished product! Thanks again for...

Independence, Missouri
Reviewed 17 March 2017 via mobile

Our room was amazing! The beds were really comfortable! Breakfast was great Scott was really nice to my stepson and got him hot chocolate and gave him a sucker after he ate his breakfast! The staff was over all very nice! The pool was a lot of fun wasn't over crowded everything was very clean! I definitely recommend this hotel...

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Thank treymcmurry
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello treymcmurry, Thank you for taking the time to give the hotel a review! We appreciate your feedback on the staff and the hotel. The staff does a great job at providing great customer service everyday, and I'm glad you were able to experience that. Thank you for recommending us, we really do appreciate it! Thanks again for staying and...

Fenton, Missouri
Reviewed 21 February 2017 via mobile

This property is located across from restaurants and close to many other stores, restaurants and highways. The hotel was under construction however it did not affect our stay whatsoever. The staff was very welcoming and friendly throughout our stay. A minor issue with our window seal in the room was handled quickly and friendly by Scott, maintenance staff. My family...

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Thank kinthiseng35
Cushing, Wisconsin
Reviewed 4 February 2017

Trip was ruined. Can down for a nice weekend and it wasn't until we drove 7.5 hours and got to the hotel that we were told renovations were going on. Pool was closed, hot tub was closed and even the gym. Talk about crooked and underhanded business practices, this was the worst. Family was looking forward to a fun weekend...

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Thank kjdeut
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello kjdeut and thank you for your review. We always appreciate hearing from all of our guests about the great things they experienced as well as the opportunities to improve. With every reservation, through every channel, we strive to be as transparent as possible in notifying our guests of our current renovation and what is available at the time of...

Reviewed 2 February 2017 via mobile

Called hotel after seeing it was under renovation, front desk was honest about hotels condition. When I checked in the staff ( Jeremy, Deanna) acted very professional. Made the work being done unnoticeable

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Thank Cris B
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Cris and thank you for your review. We are working to make some great improvements to our property and I'm glad to hear that our team kept you well informed throughout. I'm glad to hear that you enjoyed your stay and we look forward to having you stay with us again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 

Additional Information about Holiday Inn Express and Suites Independence

Address: 19901 E Valley View Pkwy, Independence, MO 64057
Region: United States > Missouri > Independence
Price Range: $159 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express and Suites Independence staff and other travellers.
5 questions
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Sedalia, Missouri
2 months ago
over a year ago
Lee's Summit, Missouri
over a year ago

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Questions? Get answers from Holiday Inn Express and Suites Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King rooms have a lot of room”
bosco70, 23 Aug 2016 | Read review
“Great guest service!”
stevesY3725FW, 5 Aug 2016 | Read review
“1st floor was very quiet.”
314timt, 4 Jul 2016 | Read review
“We are given the same room every time which we request, ask and they will provide”
Mustangsally46, 16 Jun 2016 | Read review
“AAA helps with the price.”
jeanh666, 26 Apr 2016 | Read review
5 of 5