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Hilton Garden Inn Independence

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541 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Independence
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Showing 539: English reviews
Marshall, Missouri
Reviewed 4 weeks ago

I "randomly" got the Hilton Garden Inn from a Hotwire Secret deal, and it was the best value I have ever received using the site. For less than $70/night the quality was fantastic. The room was large and clean, and the location was convenient for both Independence and KC destinations. My only complaint was the super-slow internet, but you can...

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Helpful?
Thank boermane
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay with us and that you found your room to be great. We hope to have you stay with us again.

Reviewed 4 weeks ago via mobile

I really enjoyed my stay here. There are tons of restaurants within walking/driving distance. In the lobby, there is a huge table where you can have informal meetings, knock out emails etc. There are lots of plugins in the room and the hotel must be well insulated - it's right off the interstate (convenient) in an upscale restaurant area and...

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Helpful?
Thank Tyson S
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Tyson, we are so glad you enjoyed our amenities at the Hilton Garden Inn Independence. It was great to hear how we had everything right where you needed it. We hope you will continue to stay us with all your business travels to the area.

Reviewed 14 February 2017

No one told us that they had several cars that was broken into on the parking lot. Found out while I was there. Staff was very friendly and assist in every way possible. Hotel needs more staff so that you do not have to wait all day to get your room clean.

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Helpful?
Thank susannet855
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your concerns with us. We are glad you found our staff to be friendly . We are always working on improving our guest experience so thank you for bringing these issues to our attention. We hope if you are in the area again you will come stay with us.

St. Louis, United States
Reviewed 1 February 2017

Medical conference. Lots of lectures. Lighting poor in lecture hall. Problems with wi-fi. Room ran out of coffee several times. Good service by your cleaning staff. Checkin perfunctory and not much appreciation for the price

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Helpful?
Thank Gary C
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience with us. We appreciate you bringing the these issues to our attention as we use them to improve our product and service. We understand your frustration when traveling and things not up to excellence. We do apologize for your issues. There are scheduled improvements coming with internet soon. Thank you again and we hope...

Independence, Missouri
Reviewed 25 January 2017

Great customer serviceI checked in on January 22, 2017 at 7 PM Michael was working the front desk and he was extremely courteous and professional.I watched him check in a couple people before he took the time to explain the motel and what it has to offer to each and everyone of us.Housekeeping does a great job in the motel...

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Helpful?
Thank rayleneshannon
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay at the Hilton Garden Inn Independence. We will definitely share your comments with Michael and the rest of our staff for his helpfulness and professionalism. Thank you and we will see you next time.

Bloomington, Illinois
Reviewed 21 January 2017

Rooms were quiet and very clean and close to shopping. Breakfast was exceptional especially the hot cook to order omelets. Staff at check in were very professional and accommodating. Next Chiefs game I attend I will stay here again!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank T8231STjasonh
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay with us. Thank you for the great comments about breakfast and the staff. We truly appreciate them. We will next you next Chief's season.

Rockford, Illinois
Reviewed 20 January 2017 via mobile

We enjoyed our stay. We had read a few mixed reviews. We found our room in the fourth floor to be clean, up to date, nicely serviced. The staff were very nice. We didn't stay long enough to enjoy the amenities but would definitely stay there again on a return trip.

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Helpful?
Thank Deb T
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay with us. Thank you for taking the time to write about your experience. We look forward to you returning again.

Springfield, Missouri
Reviewed 19 January 2017

Won't stay here again. Hotel could have been cleaner. Terrible customer service- even though there is a customer satisfaction guarantee. Manager was not interested in addressing our concerns. Front desk employee was very loudly and enthusiastically discussing her political beliefs. She needs some lessons on what to discuss with customers and when to keep her mouth shut. Much better choices...

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1Thank saraheL7045SZ
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing your experience to our attention. We truly value our surveys to help us improve on guest's experiences. I would appreciate the opportunity to discuss this further. Please contact me directly at 816-350-3000. Thank you

Reviewed 17 January 2017

Carpet was filthy and old with large red stain and multiple small stains. Bathroom mirror had not been cleaned and had filthy writing on it. Breakfast was good. Staff was very helpful and good. But I expected a much cleaner room for $200 dollars.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank michaelmA4706JP
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience. Unfortunately you did not receive what we are capable of providing. I would love the opportunity to discuss this with you further. Please contact me at 816-350-3000. Thank you

Nebraska
Reviewed 15 January 2017

Staying here as I type waiting for the Chiefs/Steelers game. Wife decided to take a bath this am and it took over 20 minutes to fill the tub 1/2 full and had to use the coffee maker to warm up water to get the water hot enough. However room is nice, staff is friendly and accommodating. Maybe the lower floors...

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Helpful?
Thank bmorgan104
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing the water pressure issue in your room to our attention. We appreciate that information so we can get it improved quickly. We are glad you enjoyed the rest of your stay. Thanks for staying with us for the Chiefs/Steelers game.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Dr, Independence, MO 64057-1566
Region: United States > Missouri > Independence
Price Range: $150 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Independence staff and other travellers.
1 question
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Lee's Summit, Missouri

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Questions? Get answers from Hilton Garden Inn Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower numbered rooms are closer to the highway”
 of 5 bubbles Storm27, 11 Mar 2017 | Read review
“Lower floor might have better water pressure not sure”
 of 5 bubbles bmorgan104, 15 Jan 2017 | Read review
“Rooms on the backside are the most quiet, and ask for rooms away from the pool area.”
 of 5 bubbles BillM867, 7 Dec 2016 | Read review
“Very loud in pool area. Couldn't the maintenance workers wait until we left?? We were the only guests in there.”
 of 5 bubbles WenWilMab, 17 Nov 2016 | Read review
“As far from the interstate as you can get. Not sure where the train is but it sounds close.”
 of 5 bubbles gusb2013, 10 Nov 2016 | Read review
5 of 5