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Hilton Garden Inn Independence

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Hilton Garden Inn Independence
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527 Reviews from our TripAdvisor Community

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Showing 525: English reviews
Bloomington, Illinois
Reviewed 4 days ago NEW

Rooms were quiet and very clean and close to shopping. Breakfast was exceptional especially the hot cook to order omelets. Staff at check in were very professional and accommodating. Next Chiefs game I attend I will stay here again!

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Thank T8231STjasonh
Rockford, Illinois
Reviewed 5 days ago NEWvia mobile

We enjoyed our stay. We had read a few mixed reviews. We found our room in the fourth floor to be clean, up to date, nicely serviced. The staff were very nice. We didn't stay long enough to enjoy the amenities but would definitely stay there again on a return trip.

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Thank Deb T
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay with us. Thank you for taking the time to write about your experience. We look forward to you returning again.

Springfield, Missouri
Reviewed 6 days ago NEW

Won't stay here again. Hotel could have been cleaner. Terrible customer service- even though there is a customer satisfaction guarantee. Manager was not interested in addressing our concerns. Front desk employee was very loudly and enthusiastically discussing her political beliefs. She needs some lessons on what to discuss with customers and when to keep her mouth shut. Much better choices...

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Thank saraheL7045SZ
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing your experience to our attention. We truly value our surveys to help us improve on guest's experiences. I would appreciate the opportunity to discuss this further. Please contact me directly at 816-350-3000. Thank you

Reviewed 1 week ago

Carpet was filthy and old with large red stain and multiple small stains. Bathroom mirror had not been cleaned and had filthy writing on it. Breakfast was good. Staff was very helpful and good. But I expected a much cleaner room for $200 dollars.

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Thank michaelmA4706JP
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience. Unfortunately you did not receive what we are capable of providing. I would love the opportunity to discuss this with you further. Please contact me at 816-350-3000. Thank you

Nebraska
Reviewed 1 week ago

Staying here as I type waiting for the Chiefs/Steelers game. Wife decided to take a bath this am and it took over 20 minutes to fill the tub 1/2 full and had to use the coffee maker to warm up water to get the water hot enough. However room is nice, staff is friendly and accommodating. Maybe the lower floors...

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Helpful?
Thank bmorgan104
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing the water pressure issue in your room to our attention. We appreciate that information so we can get it improved quickly. We are glad you enjoyed the rest of your stay. Thanks for staying with us for the Chiefs/Steelers game.

Reviewed 1 week ago

The hotel staff is great. I had a couple of issues and Montez and Charles went out of their way to be helpful. I actually wouldn't stay at this hotel again if the next closest Hilton wasn't 18 miles away. The parking is awful because of the large and very popular restaurant beside the hotel. They don't carry/stock foam pillows....

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Helpful?
Thank 125hollyb
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to share your experience. We are very disappointed to hear your frustrations. We pride ourselves in ensuring a great guest experience and unfortunately you did not have that with us. We sure hope you will give us another try in the future.

Port Orchard, Washington
Reviewed 1 week ago

I loved the treatment upon arrival and departure. The breakfasts were the best! Our room was immaculate. I felt like part of a huge family and no one was too busy to spend a minute to answer a question or just stop and ask how was your day.

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Thank Nita D
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your fantastic experience at the Hilton Garden Inn Independence. We so appreciate you taking the time to give us such a great review on our staff, cleanliness, and breakfast. We are glad to have you. We hope to see you next time when in the area.

Detroit Lakes, United States
Reviewed 1 week ago

The room was comfortable and clean. The staff was WONDERFUL. It felt at though the owners have neglected the bathroom maintenance. The shower was poor, not much water pressure. Probably because it was a cheap shower head leaking more out the back than the front. The towel rack wasn't affixed properly to the wall either. Seems like an easy fix....

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Thank Christopher H
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Christopher, thank you for bringing the maintenance issues to our attention. We will definitely get those corrected immediately. We also appreciate the great comments on the staff. We hope to see you again.

Dallas, Texas
Reviewed 2 weeks ago

Need to improve room cleanliness. The room smelled like it had been a smoking room at some point. The mattress was so stiff it was not a good night rest. The are other hotels near by that have more comfortable beds. That's where I will be next time. And I am a Hilton honors member. Disappointing

Review collected in partnership with Hilton Garden Inn
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Thank O2913HWthomasc
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing this issue to our attention. We are a non smoking hotel and will make sure this situation does not happen again. We hope you will give us another try. If you wish to discuss this more please contact the hotel direct at 816-350-3000.

Newnan, Georgia
Reviewed 2 weeks ago

I have stayed at this hotel several times in the past. It seems to be suffering from old age, like a few other Hilton properties I have experienced. While the hotel appears to be clean, it is in need of some updates. I was at the end of the hall on the 3rd floor and the Wifi did not reach...

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Helpful?
Thank BillyLeroy
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We greatly appreciate your comments and thank you for taking the time to share with us. We utilize our surveys to help make improvements. We sure hope you will give us another try. We are in the process of upgrading our internet service so maybe the next time you stay it will be in place.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Drive, Independence, MO 64057
Region: United States > Missouri > Independence
Price Range: $154 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Independence staff and other travellers.
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Lee's Summit, Missouri

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Questions? Get answers from Hilton Garden Inn Independence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floor might have better water pressure not sure”
 of 5 bubbles bmorgan104, 15 Jan 2017 | Read review
“Rooms on the backside are the most quiet, and ask for rooms away from the pool area.”
 of 5 bubbles BillM867, 7 Dec 2016 | Read review
“Very loud in pool area. Couldn't the maintenance workers wait until we left?? We were the only guests in there.”
 of 5 bubbles WenWilMab, 17 Nov 2016 | Read review
“As far from the interstate as you can get. Not sure where the train is but it sounds close.”
 of 5 bubbles gusb2013, 10 Nov 2016 | Read review
“We were in 604 and it was subject to a lot of road noise”
 of 5 bubbles wacotom, 1 Nov 2016 | Read review
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