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Swissotel Kunshan

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#1 of 325 Hotels in Kunshan
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380 Reviews from our TripAdvisor Community

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Showing 191: English reviews
Vaassen
Reviewed 4 days ago NEW

friendly staff, good food, central located, everyting works as a business traveler expects, i have been staying in this hotel for many occasions, and the services are kept unchanged on a high level. outstanding internet connection.

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Helpful?
Thank Geert Martin T
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Geert Martin T, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan has been your "home away from home". Especially that you liked our friendly service, good food , central location and the outstanding internet connection. It is always a pleasure to take care of our guests and make them feel satisfied. Looking forward...

Kemsing, United Kingdom
Reviewed 5 days ago NEW

OK hotel, but overpriced in my opinion. Amenities were OK. My "non smoking" room stank of cigarettes and they did not have another room for me. The cleaned the carpets on the second day of my stay which did make a difference. The "Chinese Restaurant" staff were rude, and the table layouts were terrible.

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Helpful?
Thank dmiall
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear dmiall, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you liked our amentities. I have passed your opinion regarding the Chinese Restaurant to our Food and Beverage manager and we will definitely hold more trainings for our team members. If you have any detail suggestion to share with...

Hagen, Germany
Reviewed 5 days ago NEW

The Hotel is european inspired and Service is at a very high Level in this Hotel. The room I has was however getting a bit old and could use a make over. The Food offering though, is excellent. Everything you can wish for is there. Chinese and European. Even a draft beer you can make yourself for dinner. I felt...

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Helpful?
Thank JannReneH
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear JannReneH, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you enjoyed hotel service, and draft beer. :-) Kindly note that our hotel has completed its executive rooms renovation end of March this year and starting to do the classic rooms, I believe you will like these "refreshed" rooms...

Haemeenlinna, Finland
Reviewed 1 week ago

Nice place, awesome staff, clean and quiet room. health club is awesome, lot of space and quite good equipment's All what you need the hotel your business trip only minor negative things is some foods in breakfast is cold

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Helpful?
Thank mikak861
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear mikak861, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you liked our heath club and satisfied about our team members' service. I have passed your feedback regarding the breakfast to our F&B manager and we will make sure the food is hot. We are looking forward to welcome...

Wakefield, United Kingdom
Reviewed 2 weeks ago via mobile

Comfy hotel, breakfast excellent plenty of choice. Service good. Had buffet at lunchtimes, again plenty of choice from home cooking to western food, something for everyone! Rooms clean, good size, overall very good.

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Helpful?
Thank MichAndSam
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear MichAndSam, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan impressed you a lot with great breakfast, clean room and great service. It is always a pleasure to take care of our guests and make them feel satisfied. Look for your next stay and wish you a great day! Best Regards, Jesper Vilsoe

Reviewed 2 weeks ago

Swissotel Kunsham is simply the best , best people , Friendly Always ...they do what is needed to support you . The Crew at Swiss lounge are amazing. Great people with the spirit that is the face of Swissotel . Greetings To the Crew there and of curse to all off Swissotel crew members. Congratulations to the management as well...

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Helpful?
Thank Luis Antonio B
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Luis Antonio B, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan has been the best hotel - your favourite hotel. Especially that you liked our friendly service and great spirit by our team members. It is always a pleasure to take care of our guests and make them feel satisfied. Looking forward to...

Hong Kong, China
Reviewed 2 weeks ago

I am impressed by the service of their staffs at Executive Lounge, they always carry a cheer smile, they give everyone a feeling like back to home as they always able to recognize your face with your name. How a hotel staffs recognize so many guests turnaround every day, the only way to achieve it as serve with their truly...

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Helpful?
Thank knightnmogul
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear knightnmogul, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that our Executive Club Lounge team members impressed you with cheerful smile and excellent service. As you have mentioned, the only way to make things happen is to do it with truly sincerity from heart, not only in recognizing our...

Arcadia
Reviewed 27 October 2016

I stay here for business for about 4 weeks every year, and I do not expect to deviate away from the Swissotel in future trips. The staff is very professional, respectful, and kind. Helen, who works with front desk, and Bert, who is a greeter, are wonderful people who easily remember me by name at each stay. Breakfast buffet is...

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Helpful?
Thank Q1799WSmatthewk
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Q1799WSmatthewk, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan has been your favourite hotel. Especially that you enjoyed the good location, professional service by our team members, and the outstanding buffet breakfast. It is always a pleasure to take care of our guests and make them feel satisfied. Look for your next stay...

Naperville, Illinois
Reviewed 23 September 2016

Good hotel with great breakfast and dinner buffet. Very helpful staff even though some of them have really difficulties dealing with you in English. Facilities like gym, sauna department etc. are nice. However, you start to see that the hotel is already bit old i.e. not all places are shining.

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Helpful?
Thank Ville K
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Ville K, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that our team member impressed you with friendly and helpful service. Also it is great to see that you liked our hotel especially the breakfast, dinner buffet as well as our newly renovated gym. Kindly note that our executive...

Zhenjiang, China
Reviewed 2 September 2016

Always stay at a Swissotel when I can. The staff always exceeds my expectations. Newly remodeled rooms are wonderful. Room size is also good. The outside BBQ is one of my favorite things at the Kunshan location.

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Helpful?
Thank mary g
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear mary g, Thank you for taking the time to comment on your stay experience. We are pleased to hear that you liked our hotel especially on our newly renovated rooms and outdoor BBQ. High guest satisfaction is our main goal at Swissôtel Kunshan. Thank you once again for your patronage and we hope to have the pleasure of welcoming...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Being a luxurious international hotel, business and leisure travellers will find comfort in its exclusive facilities combined with the quality, efficiency and reliability that is synonymous with Swiss hospitality. ... more   less 

Additional Information about Swissotel Kunshan

Address: No.387 Qianjin Middle Road, Kunshan 215300, China
Region: China > Jiangsu > Kunshan
Price Range: $130 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Kunshan 4.5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Swissotel Kunshan Hotel Kunshan
Swissotel Hotel Kunshan
Hotel Style:
#1 Luxury Hotel in Kunshan
#1 Spa Hotel in Kunshan
#1 Business Hotel in Kunshan
#3 Best Value Hotel in Kunshan
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Kunshan staff and other travellers.
3 questions
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4 months ago
Tomball, Texas

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Questions? Get answers from Swissotel Kunshan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel”
 of 5 bubbles dmiall, 6 Dec 2016 | Read review
“All the rooms with Park View , and also sun rise and sun set”
 of 5 bubbles 202luisantoniob, 24 Nov 2016 | Read review
“Riverview with king bed with a open view of city”
 of 5 bubbles knightnmogul, 21 Nov 2016 | Read review
“try to get a room in a higher floor to get a better view”
 of 5 bubbles fabulous333, 27 Dec 2015 | Read review
“high floor rooms”
 of 5 bubbles SJS82, 9 Dec 2015 | Read review
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