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Mountains of the Moon Hotel

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124 Reviews from our TripAdvisor Community

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Showing 105: English reviews
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North Yorkshire, United Kingdom
Reviewed 17 February 2017 via mobile

The hotel is well equipped, food was good with a wide choice, there was a swimming pool and a gym and the service was good with an extensive breakfast buffet. There was a large wedding taking place when we arrived although it didn't go on late (it was very noisy). There were no complaints or faults but after staying in...

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Helpful?
1Thank Carol E
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Carol, Thank you for choosing Mountains of the Moon Hotel during your safari to Fort portal,we appreciate your review us on trip advisor, We really apologize for the personal character of our staff and the location of our craft shop,as management we are training our staff to empower them with standard skills to enable them meet our clients' needs...

Kampala, Uganda
Reviewed 18 January 2017

The General atmosphere is excellent, great staff, especially the lady that welcomes right when u step out of the car. That smile disarms us and fell at home. The rooms are excellent, the bed and the toilet and the fresh air. The food was mix,

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Thank etwijukireho
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear guest, We thank you for sparing time to post this review on trip advisor, We are very happy that our staff offered the best services and you had a wonderful stay during your stay with us . As management we are working hard to train and empower our staff with the best services to ensure that we meet our...

Reviewed 27 December 2016 via mobile

I really love coming to the mountains of the moon hotel, and I've been visiting here occasionally over 7 years, but I guess it's mostly nostalgia. The service is always slow and the food can be great... but can equally be poor. Setting is fantastic though.

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Helpful?
Thank Shakeel P
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Shakeel, We thank you for sparing time to post this review on trip advisor, thank you for being our client for such a long period of time, The management of Mountains of the Moon Hotel apologizes for the slow services offered by our staff during your visit at the hotel , we promise this will not happen again and...

Ingolstadt, Bayern, Germany
Reviewed 8 December 2016

we stayed there for two nights during our uganda self-drive 3 weeks trip and really liked the place. didnt do much around fort portal, basically stayed in the hotel and used the nice terrace, the high speed wifi, and all the other convenient things like the sauna and the pool. Definitely stop there if you pass by Fort Portal.

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Helpful?
Thank ourdays_de
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Franz, Thank you for choosing Mountains of the Moon Hotel during your trip to Uganda, we really appreciate your review on trip advisor. The management of Mountains of the Moon Hotel is working tirelessly to ensure that all our customers needs are satisfied. We will be grateful if you chose Mountains of the Moon Hotel on your next trip...

Bangkok, Thailand
Reviewed 5 December 2016

OK - our room was huge and very good. The grounds are large but mostly grass, little to attract birds or butterflies. The staff were variable - some were very friendly orthers rather surly. The internet was dire - truly dire - and i had to send (12+ attempts) an urgent message and had to do it before 6.a.m. the...

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Helpful?
Thank Donald Q
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Donald, Thank you for choosing Mountains of the Moon Hotel during your safari to Fort portal, We apologize for inconveniences caused during your stay with us and upon check out, As management we have continued to train and empower our staff with the required standard skills to enable us meet our clients needs. We once again thank you for...

St. Vincent and the Grenadines
Reviewed 27 November 2016

A colonial style hotel with wide verandas and spacious gardens. Excellent service and friendly staff. Rooms are spacious, lots of power plugs, beds are firm, linens are fresh and spotlessly clean. The bar is delightful. Large fireplace, good selection of beers and spirits, in a large, but cosy room. Prices are reasonable for the value received – I will certainly...

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Thank igbg
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear guest, Thank you for choosing Mountains of the Moon Hotel during your safari to Uganda. We thank you for sparing time to post this review on TripAdvisor. We really appreciate your feedback regarding our services.As management we continue to train our staff and empower them with skills to meet our customers' needs. We hope you'll choose our hotel on...

italy/belgium
Reviewed 23 August 2016

I stayed at the Mountains of the Moon Hotel for one night as part of a trip to Uganda and Rwanda. The hotel is pleasant, nothing speacial, but clean. Meals are of average quality and variety. Staff is pleasant.

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Thank claudiac67
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Claudia, Thank you for choosing Mountains of the Moon Hotel during your safari to Uganda. We thank you for sparing time to post this review on TripAdvisor. We appreciate your feedback regarding our services.As management we continue to train our staff and empower them with skills to ensure that our customers are satisfied with the services rendered. We continue...

Jinja, Uganda
Reviewed 23 August 2016 via mobile

The hotel and rooms are neat and clean. The staff is very friendly and cooperative. We are vegetarian and asked for vegetarian indian breakfast early morning which was provided without any arguments. Food is also very good. Overall service is satisfied.

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Thank Kashyap7716
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Kashyap, We thank you for staying with us during your safari to Fort Portal. The management of Mountains of the Moon Hotel is very grateful for the feedback regarding our services . We continue to equip our staff with the most required skills to enable them meet our clients' needs . We look forward to receiving you at Mountains...

Reviewed 15 August 2016

We stayed for a couple of nights after having been on some safari-style lodgings, so it was nice to be in a hotel with a tv and such. The restaurant has a large selection of food items, however, I got a chicken dish which was not cooked through (it was dark, did not see until it was too late) and...

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Thank Hanne C
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Hanne, Thank you for staying at Mountains of the Moon Hotel during your safari and we appreciate your review regarding our services, As management we really apologize for the bad experience during your stay with us, we are training our staff to empower them with the required skills to enable them meet our customers' needs. We promise this will...

Reviewed 26 July 2016

Business trip. Spent some time in the gym, with the aerobics class, had dinner with our team and spent some time at the bar watching football. Checked out the following morning. Beautiful views, awesome facilities.

Review collected in partnership with this hotel
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Thank joeajal
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Joe, Thank you for choosing Mountains of the Moon Hotel during your business trip to Fort portal. We thank you for sparing time to post this review on TripAdvisor. We really appreciate your feedback regarding our services. We hope you'll choose our hotel on your next trip to Fort Portal Warm regards, Agnes Tusiime Front Office Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Mountains of the Moon Hotel and Resort has become one of Fort Portal's signature hotels. The hotel sits on 15 acres of landscaped gardens with wonderful views of the Rwenzori Mountains from where the hotel takes its name. The hotel is a unique blend of oriental and French chic styles where guests instantly feel at home. We are located within walking distance of Fort Portal town and its numerous visitor attractions. The hotel is an ideal base for tourists wishing for a relaxing crater lake holiday, Kibale Forest, chimp trekking, Semliki safari Game Reserve and other Safari tours. Business travellers will find the hotel's modern facilities on a par with those of any international venue worldwide. The calm and tranquil atmosphere of Mountains of the Moon Hotel and Resort is the perfect choice for all travellers to Fort Portal, Western Uganda. Visitors to the hotel are close to the town of Fort Portal some 10 minutes walk away, whilst the local golf course is closer to hand for those keen on a round of golf in the pleasant temperatures experienced throughout the year. The hotel offers a wide range of services including a business centre, wellness centre, and a restaurant with impressive views of the Mountains of the Moon. Other amenities include a swimming pool and an exclusive bar offering only world class wines and award winning beers. Our Superior rooms are all equipped with unlimited Internet access. ... more   less 

Additional Information about Mountains of the Moon Hotel

Address: Plot 4 Nyaika Avenue, Fort Portal, Uganda
Region: Uganda > Western Region > Fort Portal
Price Range: $201 - $248 (Based on Average Rates for a Standard Room)
Number of rooms: 33
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Mountains of the Moon Hotel staff and other travellers.
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Questions? Get answers from Mountains of the Moon Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms fencing the swimming pool are noisy”
 of 5 bubbles etwijukireho, 18 Jan 2017 | Read review
“All rooms af well looked after”
 of 5 bubbles KennedyUG, 1 Jul 2016 | Read review
“the hotel accessible”
 of 5 bubbles ntumbuj, 15 Dec 2015 | Read review
“Rooms on the ground floor are best.”
 of 5 bubbles H4016HJjohns, 1 Jul 2015 | Read review
“ask for a room on the second floor so snakes cannot get in”
 of 5 bubbles Firstclassnomad2015, 14 Jun 2015 | Read review
5 of 5