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The Edgewater Hotel

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Traveller (282)
Room & Suite (157)
Pool & Beach (33)
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Overview
  • Excellent33%
  • Very good38%
  • Average17%
  • Poor8%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,039)
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Traveller rating
346
369
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LanguageEnglish
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Show reviews that mention
All reviewscontinental breakfastparking garagemysterious mansionelevators were slowthe riverthe indoor outdoor poolwithin walking distancemountain sideyogurtthe main stripbiscuits and gravysmall balconywould stay here againgreat place to staythe room was nicespace needlerooms were very clean
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391 - 395 of 1,036 reviews
Reviewed 19 July 2015 via mobile

We stay here over the weekend with the family. We expected a clean, up to date , hassle free hotel and it was the opposite. For the price they charge they should upgrade everything. If you don't mind staying at run down hotel well then...More

Thank Geo M
Response from joann001, Front Office Manager at The Edgewater HotelResponded 22 July 2015

Thank you for taking the time to comment regarding your 4th of July stay, I appreciate your honesty and concerns in your comments and hope you will consider staying with us again when you are next in Gatlinburg. Sincerely,

Reviewed 19 July 2015 via mobile

We have been going to Gatlinburg Tennessee for over 10 yrs now. We live in central Florida. I don't remember how we come across the Edgewater, but I DON'T regret it. For the last year's I don't even check out other hotels, I just call...More

3  Thank Joey B
Response from joann001, Front Office Manager at The Edgewater HotelResponded 22 July 2015

Thank you for reviewing your recent stay at the Edgewater. We appreciate your continued patronage and your comments. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards,

Reviewed 15 July 2015

Location was good-close to the aquarium, restaurants and various attractions. The hotel is in desperate need of cleaning, maintenance and updating. The cheep suspended ceiling tiles in the main lobby had water stains on them, the walls were badly scuffed and had cracked and peeling...More

1  Thank Lynne W
Response from joann001, Front Office Manager at The Edgewater HotelResponded 17 July 2015

Thank you for taking the time to review your recent stay at the Edgewater. I appreciate all of your comments and concerns and I assure you I will address all of them with the proper departments. I hope the next time you are in the...More

Reviewed 15 July 2015

We stayed at the Edgewater over the 4th of July weekend. The room was typical except there was a balcony overlooking a wooded area, which was nice. Part of the room was updated and nice such as the sink area in the bathroom. Other areas,...More

1  Thank MelissaC380
Response from joann001, Front Office Manager at The Edgewater HotelResponded 17 July 2015

Thank you for your review of your 4th of July stay. I apologize for any issues you had with your room. I'm glad your children enjoyed the pool and our continental breakfast. We hope to see you again when you are next in the Gatlinburg...More

Reviewed 14 July 2015

This a good value based hotel. We stayed for a family reunion (this is the hotel the family picked) and the rooms were cheap. They have free parking and wifi and a GREAT LOCATION. We parked our car and was able to walk everywhere in...More

2  Thank Kim B
Response from joann001, Front Office Manager at The Edgewater HotelResponded 15 July 2015

Thank you for taking the time to review the Edgewater and your recent stay. I appreciate your comments and concerns. I hope you will chose the Edgewater again when you are next in the Gatlinburg area. Best Regards,

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 109 - USD 178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 109 - USD 178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (282)
Room & Suite (157)
Pool & Beach (33)
Dining (20)
Amenities (6)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
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seeingusa
21 April 2018|
AnswerShow all 6 answers
Response from Ruth H | Reviewed this property |
The hotel does have a parking problem. Even though they have attempted to park vans on one level and compacts on another there is no way to enforce that or to determine the number of each that will be needed. Also, if you... More
0
Votes
DRAW23
2 April 2018|
AnswerShow all 4 answers
Response from wkrispin | Reviewed this property |
They do not have a laundry or laundry service. I called and asked them this morning. Do not know about any laundromats in Gatlinburg.
0
Votes
Room Tips
"Only stay on the top or bottom floor. Elevators are worthless here."
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"Request a high floor so you can make it down the elevator! The creekview rooms have amazing views of the..."
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"Just get there early to find a parking space"
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"For the best view request a room on the 7th or 8th floor on the "river side""
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