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The Edgewater Hotel

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The Edgewater Hotel
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904 Reviews from our TripAdvisor Community

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Showing 901: English reviews
Johnson City
Reviewed 31 July 2014

My family has stayed at The Edgewater numerous times over the last 8 years. We started by having a family reunion there, and we still have it there every 2 years. But in the meantime, we stay here a night or two a year, every time we feel like visiting G'burg. The rooms are comfy and roomy enough. The view...

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Helpful?
2Thank Chris C
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your stay at the Edgewater. We appreciate your patronage not only for your personal stay, but also for your family reunion. I will pass your positive comments on to our staff and we look forward to your next visit when in the Gatlinburg area. Best Regards,

Warrior, Alabama
Reviewed 31 July 2014

Have stayed here once before along time ago but several reviews were helpful . Some reviews stated to ask for creek side with a view of the town and to make sure you are far away from the side of the haunted house noises, this would be right up my husband's alley to stay in a room that you could...

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2Thank lynda d
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your upcoming stay. If you will call us toll free at 800-423-9582, we will be happy to answer any questions you have regarding the area attractions and amenties. We look forward to your visit. Best Regards,

Covington, Kentucky
Reviewed 30 July 2014

Unfortunately, our most recent stay at the Edgewater was not as we expected. The hotel is rundown and ill equipped for the number of visitors. We were on the 6th floor and could not get an elevator to take our luggage to our room. With 5 people we needed to wait 25 minutes to get enough elevators to take our...

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Helpful?
2Thank TLF123
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your patronage and your honesty in reviewing your recent stay at the Edgewater. We are always looking for ways to improve our property and I will certainly pass on your comments to our Management Staff for review. Sincerely,

Reviewed 30 July 2014 via mobile

We just recently stayed at this hotel (7/27-7/28) and we loved it! Staff was great and hotel was great! It is located perfectly in downtown gatlinburg and we had a great time. I came down and got two rooms and both rooms were very clean and the river view was amazing! I highly recommend this hotel!

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Thank mark h
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of the Edgewater. I'm glad you enjoyed your stay and our staff handled all of your needs in a friendly manner. We look forward to your future visit when travel plans bring you back to the Gatlinburg area. Best Regards,

Harrison
Reviewed 29 July 2014

We visited this hotel almost 20 yrs ago on our honeymoon and this is our 4th time visiting over the years. More than likely, for the price, this is our last visit. PROS: Staff is always nice and helpful Great centralized location Trolley pick up right at the bottom of the hotels driveway Stream/creek runs right in front of the...

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Helpful?
2Thank rjmather
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your stay at the Edgewater. We appreciate your patronage and hope that you will consider staying with us again when you are next in the Gatlinburg area. Best Regards,

Brandon, MS
Reviewed 21 July 2014 via mobile

The hotel is centrally located, so it is very convenient to downtown and trolleys. The workers were friendly, and the rooms were clean. It has not been updated, so catching an elevator is a hassle. Finding the staircase was also an inconvenience. Continental breakfast opens at 7, not 6.

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2Thank mandymgeorge
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. We appreciate your comments and hope you will choose to stay with us again when travel plans bring you back to Gatlinburg. Best Regards,

Knoxville, Tennessee
Reviewed 20 July 2014

This was a great place to stay. The hotel was a bit dated but VERY well up-kept and very clean. The hotel staff were extremely nice. Would definitely stay here again. Great Location, very close to the strip. Great view of Gatlinburg on one side and nice private view of the trees on the other side. Good breakfast and beautiful...

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Thank pollylop15
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

I appreciate your taking the time to comment regarding your stay at the Edgewater. I'm glad you had an enjoyable visit and hope to see you again when travel plans bring you back to the Great Smoky Mountains area. Best Regards,

Reviewed 18 July 2014 via mobile

The location of this hotel is perfect. We were able to walk the parkway to do anything we wanted right there in town. It is conveniently located to the smoky mountains. We were able to home during the day and relax in our hotel at night without having to fight traffic to get back. The only complaint was the fitness...

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Thank 7,152,014
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of the Edgewater Hotel. I appreciate your comments. We are always looking for ways to improve our property and I will pass on your remarks regarding the Fitness Center. I hope you will choose the Edgewater again when travel plans bring you back to the Gatlinburg area. Best Regards,

Columbus, Ohio
Reviewed 18 July 2014

This hotel is very conveniently located in Gatlinburg. It is not on the Parkway, but only 1 block from it which in my view is just right. If you are looking for a 4 or 5 star hotel, you will not find that anywhere in Gatlinburg. This area gets lot's of visitors, so the rooms are definitely used frequently. That...

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Helpful?
Thank ttlmallen
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your stay at the Edgewater. We appreciate your comments and your patronage. We look forward to hosting you again in the near future. Best Regards,

West Carrollton, Ohio
Reviewed 14 July 2014

We have been staying at the Edgewater for years and years. We have always had a wonderful stay. The view from the creek side is fantastic. You can see the town and the mountains in the background. The staff is always friendly and the rooms clean. It is an easy walk to town. We plan to stay again in the...

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Helpful?
Thank Penny W
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding you recent stay at the Edgewater. I will pass them on to our staff. We look forward to hosting you again when travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738-3200
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $132 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from The Edgewater Hotel staff and other travellers.
24 questions
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Questions? Get answers from The Edgewater Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best view is the city\river side as high as possible.”
MountainMurf, 16 Apr 2017 | Read review
“if you want a good view, ask for the creekside rooms. If you want quiet, ask for the mountain side views.”
jesshoperose, 11 Apr 2017 | Read review
“Get a view of river.”
Christolphe, 11 Apr 2017 | Read review
“Ask for a waterside view!”
Emiliamd13, 10 Apr 2017 | Read review
“Rooms on the mountain side are quiet and peaceful.”
ahaskell, 30 Mar 2017 | Read review
5 of 5