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The Edgewater Hotel

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The Edgewater Hotel
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904 Reviews from our TripAdvisor Community

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Showing 901: English reviews
South Carolina
Reviewed 27 October 2014 via mobile

We were overall pleased. The hotel is clean. You can actually walk on the carpet without shoes if you'd like. I'm a germ freak so I don't really do that but I did touch it once and it actually felt like carpet and not crusty nasty under my feet. Anyway just had to toss that out there for the other...

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3Thank EliVgn
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. Your positive comments were appreciated and I will pass on your remarks to our staff. We look forward to hosting your family again when travel plans bring you back to Gatlinburg. Best Regards,

Whiteland, Indiana
Reviewed 22 October 2014

My husband and I went here for a little mini vacation. Check in was non-eventful. I can't say anyone at the front desk seemed happy to be there. We thought a room with a jacuzzi tub and fireplace sounded great. Well,,,,it was ok. Know that if you want a jacuzzi tub you will be on the backside of the hotel...

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2Thank Caribbean--girl1010
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. We appreciate your comments and hope you will consider us for a future stay when you are next in the Gatlinburg area. Sincerely,

Knoxville, Tennessee
Reviewed 22 October 2014

I held a state organization meeting here recently. I have never experienced better service of any sort from staff. It did not matter if it was from management, cleaning staff, av help, or catering. Great service, food, pricing and as I said staff. I would definitely hold a conference there again. Of note, me and my family vacationed there as...

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Helpful?
2Thank Customer2222
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. We appreciate the opportunity to host your group and thank you for your positive comments. I hope to see you again for a group conference or when family plans bring you back to Gatlinburg. Best Regards,

Tampa, Florida, United States
Reviewed 20 October 2014

We've been staying here every year for about the last decade. That says it all. Right in the middle of everything. The hotel staff is second to none. Great breakfast. Almost surrealistic views of the mountains from the balcony. The October colors are beautiful. The rooms are clean and smoke free. I'm already missing the place writing this review after...

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5Thank Joe B
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding your recent stay at the Edgewater. I will pass them on to our staff. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards,

Anderson, Indiana
Reviewed 19 October 2014

The hotel overall is very nice. The rooms were clean and well maintained. The hotel is very close to everything. The view from the rooms were very good. The pool was somewhat small but was clean and well taken care of. The only negative was the lack of quick elevators. The hotel has two elevators, but probably needs four to...

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2Thank Andy46012
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for the review of your recent stay at the Edgewater. I'm glad your stay was satisfactory, and appreciate your comments. I hope you will again choose the Edgewater when you are next in the Gatlinburg area. Best Regards,

Columbus, Georgia
Reviewed 18 October 2014

From Check in to check out we had a wonderful stay at the Edgewater. we had a 5th floor room facing the citywith a great view of the beautiful Smoky Mountains. We have been visiting Gatlinburg for over 30 years, while hiking in the park is our main objective, it is always nice to return to a comfortable hotel and...

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4Thank murphy b
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I'm glad your stay was and enjoyable and appreciate your comments and your patronage and look forward to hosting you in the the future. Best Regards,

Garland, Texas
Reviewed 16 October 2014

I brought a group of 40 senior citizens for a 4 day Smoky Mountain experience and a few shows in Pigeon Forge. The parking at the hotel was NOT conducive for a charter coach however, our driver persevered. The location was fantastic for attractions. The hotel is located directly in the middle of everything without being on the busy commercial...

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2Thank Georgia M
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your group's recent stay at the Edgewater. I'm glad that everyone enjoyed their stay and hope to host another group for you when Gatlinburg is your destination. Best Regards,

Livingston, Tennessee
Reviewed 9 October 2014 via mobile

I stayed here for 5 days on a business trip. For the most part, I was satisfied with the room, and the view was nice (front room balcony with a view of Gatlinburg and the river). It is within a very short walk of all the shops and attractions in town. They also have a parking garage for hotel guests....

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3Thank KariB310
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to comment regarding your recent stay at the Edgewater. I apologize for your inconvenience during your stay. We strive for excellent customer service at the Edgewater and I appreciate you bringing this to my attention. Thank you for your patronage, and I hope you will choose to give us another opportunity to host you...

North Augusta, South Carolina
Reviewed 9 October 2014

Good location, parking & service, especially the ladies at the breakfast. The room was clean. The downside was an uncomfortable bed and an extremely noisy air conditioner. Patio was very tiny, with no view.

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2Thank 23edie
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I appreciate your comments and hope you will consider the Edgewater again when you are next in the Gatlinburg area. Best Regards,

Knoxville, Tennessee
Reviewed 8 October 2014

From check in to check out, our experience was awesome. Clean and quite! Wonderful breakfast and stunning views from our balcony. A special thanks to Robbie and Lori at the front desk and the entire staff for their courteous and friendly service. Big mama will be back!

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4Thank TheLum
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding your stay at the Edgewater. I will be sure and pass on your remarks to Robbie and Lori. We look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738-3200
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $134 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from The Edgewater Hotel staff and other travellers.
24 questions
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Questions? Get answers from The Edgewater Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best view is the city\river side as high as possible.”
MountainMurf, 16 Apr 2017 | Read review
“if you want a good view, ask for the creekside rooms. If you want quiet, ask for the mountain side views.”
jesshoperose, 11 Apr 2017 | Read review
“Get a view of river.”
Christolphe, 11 Apr 2017 | Read review
“Ask for a waterside view!”
Emiliamd13, 10 Apr 2017 | Read review
“Rooms on the mountain side are quiet and peaceful.”
ahaskell, 30 Mar 2017 | Read review
5 of 5