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Brookside Resort

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Brookside Resort
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924 Reviews from our TripAdvisor Community

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Showing 919: English reviews
Marlton, New Jersey
Reviewed 11 August 2016

We only stayed one night in this "resort." Staff was very friendly and nice. Rooms however were a little dated. The main draw of this "resort" was the beautiful creek and I thought for sure there would be some sort of view of it but there isn't. You can open the security door and see it but the only window...

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Helpful?
Thank jayGarris
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades...

Batesburg, South Carolina
Reviewed 11 August 2016

The rooms are large in the old section of hotel, but upon entering our bathroom there was fecal matter on the bathroom wall and mildew in the tub around shower doors. My husband got cleaning supplies from the maid and he cleaned it himself. The breakfast staff was no where to be found during the breakfast one morning. Just very...

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Thank Donna W
Reviewed 10 August 2016 via mobile

Just stayed at brookside on our way back from myrtle beach like we always do. This time I got the third floor room in leconte tower with two queen beds. Absolutely beautiful and cozy. Breakfast needs improved, hopefully they fix that before I come back in two weeks from 20th to 22nd. As long as my room is very clean...

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Helpful?
Thank TravelQueenTopler23
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Charleston
Reviewed 8 August 2016

For the price of the hotel I could not be more pleased... It is rustic.. but the Brook is beautiful.. The kids loved the hotel and everyone was very comfortable.. the safe did not work but we just called and requested no services and had no issues. The walls needed wiped down.. Cleaner than some girls I've stayed in... The...

Review collected in partnership with this hotel
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Helpful?
Thank lisahE7899PV
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Reviewed 7 August 2016 via mobile

Idk what happened but it was great 2 years ago but after last visit most likely will never go back. Filthy, found stuff in room by precious guests. No maid service in room in 3 days. Had to get our own towels and linen from front desk clerk who was rude.

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Helpful?
Thank Doug T
Harrisonburg, Virginia
Reviewed 7 August 2016

You are greeted with old lawn chairs and the neighbors nasty ashtrays, open the door and the room is dark. The table lamp did not work, stains on the pillow cases, old set-in stains on the tub, the furniture was tired looking and the back patio overlooking the lovely brook reeked of cigarette smoke. We called chain hotel and left...

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2Thank Charlton1862
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades...

Reviewed 7 August 2016 via mobile

Nothing as advertised. Room smelled,dirty wet carpet ,pool full of leaves,dark room,no fishing, just nasty...waste of time and $$$$.was supposed to replace Westside resort for over booking,so Westside stated.more like slumming is what it was.

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Thank Sssssssssssslssssss
Wise, Virginia
Reviewed 5 August 2016

The room smelt like smoke covered with febreze. There was a half used toilet paper. The sink and bathtub were gross and not cleaned. There were flies everywhere. It was gross and I would not recommend staying here. The service was rude when we asked for another room. And the second room we got was not as dirty but the...

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Thank taylors573
Melbourne, Florida
Reviewed 4 August 2016

This hotel beats all around...our queen room came with a FULL KITCHEN...the beds are great...the pool is AMAZING for little ones...about 2 miles from here is a food city to save $$, and yes you can cook in your room....SO HAPPY WITH THIS HOTEL...off tourist destination so you can actually be close to nature.

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Helpful?
Thank alex32935
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Lilburn, Georgia
Reviewed 3 August 2016

My room was nicely renovated with a little rustic charm. The balcony over the "Brook" (really a River) was very relaxing. Weather was nice and the grounds were good for walking around and exploring. Not far from downtown but there was plenty of things to do nearby.

Review collected in partnership with this hotel
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Helpful?
Thank SheldonD
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 

Additional Information about Brookside Resort

Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $78 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Brookside Resort staff and other travellers.
18 questions
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Pearisburg, Virginia
Saint Louis, Missouri
over a year ago
Gladstone, Virginia
over a year ago

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Questions? Get answers from Brookside Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it was amazing , always when you leave the room we left service request to clean and they did :)”
 of 5 bubbles mirtzap, 11 Jan 2017 | Read review
“Don't choose any room is my advice”
  • nice little dining area
  • aweome tub, too bad the bath wasn't clearn
  • dining area
  • Ugly furnishings but pretty fireplace
  • bathroom sink
  • Old carpet, tired decor
 of 5 bubbles patr95, 1 Jan 2017 | Read review
“Ask when and if the room has been remodeled.”
 of 5 bubbles TNTravelRN, 29 Dec 2016 | Read review
“don't be afraid......try it....you never know”
 of 5 bubbles mtnhopeful, 24 Dec 2016 | Read review
“room 118 was perfect. close to breakfast bar and right in middle of brook.”
 of 5 bubbles angel61048, 5 Dec 2016 | Read review
5 of 5