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Crossroads Inn and Suites

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Crossroads Inn and Suites
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432 Reviews from our TripAdvisor Community

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Showing 421: English reviews
Jonesboro, Georgia
Reviewed 11 April 2016

Great location and the room was great. Love the loft bedroom. Will stay again soon. Like the location so close to all that we never moved the car till time to leave. Will stay next time when the weather I warmer so we can use the pool.

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1Thank cindy p
Lockport, Illinois
Reviewed 10 April 2016

this was my 2nd visit and it was a great as the frist time we were here rooms are clean and comfortable staff is great front desk people were there to help contenial breakfast was what was expected beds gave u a good night sleep

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1Thank cschunem
Reviewed 8 April 2016 via mobile

My family and I came to Gatlinburg for a weekend trip. Found this hotel while we were driving. The front desk was friendly and welcoming. The room and bathroom were clean. The heat worked really well. My family and I were very satisified with our stay.

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2Thank christie j
Gainesville, Florida
Reviewed 4 April 2016

The location is probably the best feature. The hotel is located on the north east end of Gatlinburg so it is a 3/4-1 mile walk to the southwest end of town if you choose to see everything the main street has to offer. There are plenty of shops and restaurants on both ends. The hotel was clean and the rooms...

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2Thank Thomas B
Macedonia, Ohio
Reviewed 4 April 2016

Our room was next to the elevator so as expected, it was a bit noisy. The free breakfast was pretty good. They had biscuits and gravy, cinnamon rolls, doughnut balls, sausage, eggs, waffle and pancake and waffle makers, coffee, apple juice, and orange juice. The staff were all helpful and polite. We had one "large" towels, which wasn't so large,...

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Thank Joey0816
Little Rock, Arkansas
Reviewed 2 April 2016

We stayed here for a few days during spring break. Overall, we had a good stay. The hotel is not fancy, but was adequate for our needs. It is located at the beginning of the strip so it is a short walk to all of the action - we liked not being in the middle of it because it was...

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1Thank WBJM2009
Reviewed 30 March 2016 via mobile

My family made a quick get away to Gatlinburg to kick off the spring break. The location is convenient to downtown, and easy walk to family with older kids. The room was decent size, and the breakfast was decent and there was plenty of food. The room was dirty, there was dead roach on the carpet, there was urine in...

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2Thank Michelle S
Melissa J, General Manager at Crossroads Inn and Suites, responded to this review

I am sorry you had an issue with your room, please contact me so that this can be looked into.

Greer, South Carolina
Reviewed 28 March 2016

I was pleasantly surprised with the size of our room. We had a fireplace and a jacuzzi tub that was actually big enough for me and my husband to get in together. The only bad thing is the wifi was pretty much useless. They need to put a password on it for guest only.

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Thank Cecelia F
Melissa J, General Manager at Crossroads Inn and Suites, responded to this review

Thank you for your review, we are working with our WIFI tech to password protect our internet.

Reviewed 20 March 2016

I chose this hotel, based on the reviews on trip advisor. It was a nice, clean place with very comfy beds.Very friendly maid service/housekeeping. Very convenient within walking distance to everything. I would definitely stay here again!

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Thank Jeremy R
Melissa J, General Manager at Crossroads Inn and Suites, responded to this review

Thank you very much for your nice review, we look forward to having you again soon.

Anderson, South Carolina
Reviewed 18 February 2016 via mobile

We stayed here during Valentine's Day weekend and we were very pleased. Very clean room in s great location and the staff is super friendly. Bathroom is huge and there is s separate dressing area. The beds are comfortable with very nice linens. They have a free full breakfast and it is very good waffle station sausage eggs etc. This...

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1Thank Malisa r
Melissa J, General Manager at Crossroads Inn and Suites, responded to this review

Thank you very much for your nice review. I'm glad you enjoyed your stay and we would love to have you back.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
The Ogle family invites you to enjoy your next family vacation in the Smokies with us where you will enjoy comfort, convenience and affordability in Gatlinburg lodging. You will be only one mile from the entrance to The Great Smoky Mountains National Park and our convenient parkway location is just a short walk away from the best attractions and restaurants in Gatlinburg. ... more   less 

Additional Information about Crossroads Inn and Suites

Address: 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $89 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Crossroads Inn and Suites 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Hotel Style:
#27 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Crossroads Inn and Suites staff and other travellers.
13 questions
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Questions? Get answers from Crossroads Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice views, just stay away from rooms near the elevator”
 of 5 bubbles waywyrd1, 2 Jan 2017 | Read review
“Make sure there aren't stairs...unless you don't mind.”
 of 5 bubbles mrwilliams1988, 1 Jan 2017 | Read review
“ground floor rooms offer quick and easy loading and departure.”
 of 5 bubbles 106DonF, 1 Nov 2016 | Read review
“Pay a little more for one of the jacuzzi rooms! It is worth it!”
 of 5 bubbles 885michaelr885, 8 Oct 2016 | Read review
“Clean Rooms Nothing Fancy”
 of 5 bubbles , 9 Aug 2016 | Read review
5 of 5