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BEST WESTERN Twin Islands

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1,017 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Twin Islands
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Showing 1,008: English reviews
Eden, United States
1 review
Reviewed 14 March 2016

One of my favorite hotels for the price. The suites are amazing. The free breakfast buffet is great, a lot of variety. But always a room that does not have a room over you because they will not handle noise problems from other quest.

Review collected in partnership with Best Western

Helpful?
Thank Sonya C
Melissa J, Manager at BEST WESTERN Twin Islands, responded to this review

Thank you for your nice review, I'm sorry you had an issue with a noisy neighbor. I'll talk to the clerks about how to best handle that situation. More 

Level Contributor
9 reviews
3 hotel reviews
Reviewed 13 March 2016 via mobile

This place was great. The staff was very friendly, the room was clean, and the continental breakfast was really good. We really enjoyed feeding the ducks right out side our room by the river. I plan to stay here next time I go to Gatlinburg.

Helpful?
Thank Amy R
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

Thank you for your review, I'm so glad you enjoyed your stay. We also love our ducks and they enjoy the food. We look forward to having you again soon. More 

Scottsburg, Indiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2016

Very clean room and comfortable bed. Was disappointed that we did not have a river view room and/or a balcony. There was supposed to be a stream outside the back door of our room but very little water was trickling through it. We did have a fireplace and where our room was situated was very quiet. No guests above or... More 

Helpful?
Thank pjhowell
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

Thank you for your review, I'm glad you enjoyed your fireplace room and the ducks. Sorry about the stream, if the weather has been dry sometimes that stream dries up a bit. I hope you got to enjoy the creek walk around the property. As far the the reward member gift, it should have been a gift bag with water... More 

1 review
Reviewed 7 March 2016

Spacious rooms in the suite. Very clean. Extremely comfortable beds. Convenient to everything and many attractions are within walking distance. We will definitely stay at Best Western Twin Islands again.

Review collected in partnership with Best Western

Helpful?
Thank N5322NZjudys
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

Thank you so much for your nice review, we look forward to having you again soon. More 

Wichita,KS USA
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 March 2016

Came up quickly upon the alternate entrance on the road from Pigeon Forge. It is an old but decent property. Enjoyed the stay and environs. We found the location perfect, not in the middle of everything but right next to it. The price was right and the included breakfast was standard and fine. The desk was usually busy but helpful.... More 

Helpful?
1 Thank Rextrent
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

Thank you for your review, I'm glad you enjoyed your stay. You should definitely do the mountain coaster next time, it is so much fun. More 

Gatlinburg, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 March 2016

Located right downtown a 5 minute walk from The Village Shops. The staff was friendly. The rooms were comfortable and we all slept well. The loud river was right out the back door. My 9 yr old son loved this. The breakfast was good, many choices. All in all it was a good stay for the money.

Helpful?
2 Thank teetotaltravels
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

Thank you for your nice review. I'm glad you enjoyed your time with us, hopefully you can come back in the warmer months so that your son can enjoy the Pirate Ship Playground as well. More 

Hazard, Kentucky
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 March 2016 via mobile

Just called to check on the hotel after making reservation through Best Western. The pool although heated is closed for the season. Asked about the hot tub . It's also closed for remodeling . Just passing this along to anyone looking at making a reservation for the next few weeks at least.

Helpful?
3 Thank Scott F
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

The pool and hot tub are shut down during the winter months to avoid the freezing temperatures we get here in the mountains. Although it is heated, it is outdoors and the water lines could bust during the extremely cold nights. We do however try to have them open as soon as possible in the spring. They will be uncovered... More 

everywhere, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 February 2016

This was a really nice place to stay and highly recommend. The beds were extremely comfortable, the wifi worked great. We were staying at another place and left with a refund and came here and were extremely pleased and sorry we didn't book this to start with.

Review collected in partnership with Best Western

Helpful?
1 Thank Andrea S
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

Thank you so much for your nice review. I am glad you enjoyed your stay, our beds are very comfortable, we use Simmons Beauty Rest. We know how important a good nights sleep is. More 

Colt, Arkansas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 February 2016

This is one of the best places to stay in Gatlingburg, the little river that runs through the property is very nice.... The people there are wonderful also.. Everything is within walking, if your up for a four or five block stroll..

Helpful?
3 Thank Kenny G
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

Thank you for the nice review, we do have some wonderful people working here. I'm glad you enjoyed your time in Gatlinburg. More 

Edgefield
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 February 2016

we were very pleased when we stayed here, we stayed on HoneyMoon island and loved our river views, the ducks were adorable and the breakfast was something to look forward to. We did not have our children with us, but will be back with the kids as they had a nice picnic and park area.

Helpful?
2 Thank Noelle B
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

I am so glad you enjoyed your stay and are planning to return. Thank you so much for taking the time to send this nice review. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the stunning Great Smoky Mountains National Park, your Gatlinburg hotel offers a great location as well as the best amenities. Enjoy a playground on the property, ideal for families traveling with kids. The Little Pigeon River runs completely around the property, with a river walk on site. The concrete walk around the river is ideal for a romantic evening stroll or to instantly get in touch with nature. A picnic area with grills completes this picture of perfection, and is a big reason why this Gatlinburg hotel is a favorite in the summer months. ... more   less 

Additional Information about BEST WESTERN Twin Islands

Address: 539 Parkway, Gatlinburg, TN 37738-3201
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $135 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Twin Islands 2.5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Cancelon and Travelocity so you can book your BEST WESTERN Twin Islands reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Twin Islands Hotel Gatlinburg
Best Western Hotel Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Hotel Style:
#21 Romantic Hotel in Gatlinburg
#28 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Twin Islands staff and other travellers.
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Questions? Get answers from BEST WESTERN Twin Islands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is no more so can't comment further”
 of 5 bubbles R5130FWkevinh, 2 Dec 2016 | Read review
“upper floor furtherest from the road”
 of 5 bubbles GrandmaCody, 30 Nov 2016 | Read review
“417 was unique and 464 is on the end where the two rivers meet. Their only drawback is no private balconies.”
 of 5 bubbles Engelbert30184, 28 Nov 2016 | Read review
“Room was chilling even though the heating unit was set on 82, cold air coming from door area, bathroom area was cold.”
 of 5 bubbles 374claudineb, 21 Nov 2016 | Read review
“Book fast...little time remaining for this location.”
 of 5 bubbles Kenneth333, 8 Nov 2016 | Read review
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