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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
All reviewsroom was cleanpatio roombennett's bbqober gatlinburg tramwithin walking distanceaerial tramchoice hotelscontinental breakfastwaffle makerthe main dragclose walkthe breakfast areayogurttwo night stayconvenient locationspur of the momentqueen bed
The visit started well, the room had a balcony overlooking the river and was pleasant. The trouble started when we'r got back after an evening out. The toilet got clogged. We called the office at about 11:30 and were told the plunger was in use...More
Thank Scot C
Response from Ronak P, Guest Relations Manager at Econo Lodge Inn & Suites on the RiverResponded 5 days ago
Dear Guest
Please accept our sincere apology for the inconvenience that happen during your stay. I will definitely take a serious action on this issue and follow up with night auditor staff. I would like to ensure you that this will never happen again. Please...More
You get what you pay for. This motel is cheap and (relatively) clean and the staff were courteous. That being said, the rooms themselves leave much to be desired. I agree with several others reviews that complain of the smell. It was extremely musty and...More
Thank Melinda R
Response from Ronak P, Guest Relations Manager at Econo Lodge Inn & Suites on the RiverResponded 4 weeks ago
Dear Guest,
Thank you for your valuable comments. We are updating the property for our guests. we are committed to provide clean and comfortable stay all time. we like to thank you for choosing us for your stay. We love to see you again and...More
I don’t know where these good reviews are coming from! I wouldn’t stay here again if it were free. It was dirty and smelled really bad. Location was alright, didn’t even bother with the breakfast so can’t speak for that.More
Thank Gracie723
Response from Ronak P, Guest Relations Manager at Econo Lodge Inn & Suites on the RiverResponded 15 May 2018
Dear Guest,
Please accept our sincere apology for the inconvenience that happen during your stay. I would let Housekeeping department to look in to this issue and act quickly to resolve. Please give us another chance to provide you better clean and comfortable stay with...More
Not really sure where all the good reviews are coming from. This hotel was not good. The bathroom had broken and missing tile and the walls had areas that were stained or gouged. It was very old and outdated. The bedroom area wasn’t any better....More
Thank debrag702018
Response from Ronak P, Front Office Manager at Econo Lodge Inn & Suites on the RiverResponded 7 May 2018
Dear Guest,
Please accept our sincere apology for the inconvenience that happen during your stay. Our property is under renovation and improving for the better stay. So far we are committed to provide clean and comfortable stay to our guest. Structural changes of the property...More
We had a room overlooking the river and waterfall. The hotel is quiet, affordable, nice atmosphere, and close to the Parkway. Staff is friendly and welcoming. Our room was very spacious and comfortable with an outside seating area to watch the water, the Ober Gatlinburg...More
3 Thank utwila
Response from Ron P, Guest Relations Manager at Econo Lodge Inn & Suites on the RiverResponded 14 April 2018
Dear Guest,
Thank you for taking time to write a review. We are glad to hear that you have enjoyed your recent stay here. Yes, we are located at beautiful spot in gatlinburg and of course when you visit gatlinburg its always good to stay...More
I don't know if they are or they aren't but what I can tell you is I wouldn't take my pet even if they were. When I was checking in a bear walked by the window and I did a double take. I said a bear just walked by and they... More
I don't know if they are or they aren't but what I can tell you is I wouldn't take my pet even if they were. When I was checking in a bear walked by the window and I did a double take. I said a bear just walked by and they said they come by all the time. I went outside and the bear was eating from a trash can. We were on the second floor and when we finished unpacking and came out of our room the bear was eating from a trash can on the second floor. They have a ramp and the bear went right up the ramp to the second floor. Now don't get me wrong we knew about the bear when we checked in so we didn't have any problems. I just don't know how the bear would react to another animal close by.
