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Smoky Mountain Cabins

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59 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Charlotte, North Carolina
1 review
Reviewed 2 weeks ago

I have checked into the Cabins of the Smoky Mountains, at Villa Pallazo cabin # 2861.During the check in, the front desk operator guided us to a wrong address due to which we reached our cabin late in the night, she should have been given proper training about addresses at your villa. 2. The Hot tub was not at all... More 

Thank JohnMilton_T
1 review
Reviewed 2 weeks ago

After booking a 6 bedroom cabin with this company in August I was notified in October that we would have to add 3 nights or cancel due to not meeting the nightly minimum for Thanksgiving. We were staying the weekend after Thanksgiving until Monday, not sure how that's still Thanksgiving but still, why do you wait 2 months before notifying... More 

Thank Allison K
Indianapolis, Indiana
Level Contributor
2 reviews
Reviewed 4 weeks ago via mobile

We were on our honeymoon and had the worst stay ever. Definitely not worth the money. The place was dirty, blinds were in shambles, when we needed privacy we had to hang towels over the window. The floor in the living room felt and sounded like it was going to break apart. The grill was so rusted out it wouldn't... More 

Thank harleyornuttn
Centreville, Virginia
1 review
Reviewed 19 October 2016

While there is a good view, that's about it. The oven didn't work, the printer had no ink, we waited roughly 45 minutes just to check-in. While waiting to check-in, my wife and I heard a man with a group of 16 in a 32 person cabin that featured enough seating for 6 people to eat. On top of that... More 

Thank venomusmc
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2016

They get 1 star because they must get something for me to post this review. Otherwise, they would get zero. We booked our cabin, 2 weeks later we get an email from them saying we either rent for 2 more days (at $800+ a night) or we have to cancel because we don't meet their 5 day min. We asked... More 

2 Thank Jeanette V
Louisville, Kentucky
2 reviews
Reviewed 21 September 2016 via mobile

Had squirrels in the duct work my whole visit . Very irritating hearing something running , chewing & scratching in the walls . Called maintenance the whole 3 days , they came out scared it away but didn't cover the space from where it was entering so it came back every night . Kept calling guest services and they didn't... More 

Thank TrinaEJ13
Bryan, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2016

Our experience with this cabin rental company was atrocious! Our first cabin was 30 minutes out of pigeon forge. I got stabbed with a piece of glass that was left on the rug, and the cabin was infested with COCKROACHES!! Not to mention the scorpion we found in the bathtub. It took 3 calls starting at 6am, and 1 stop... More 

1 Thank reetardo
1 review
Reviewed 2 September 2016 via mobile

We stayed here in August 2016. It has terrible customer service. We were without AC and water for half day. NO HAIR DRYER provided in cabins, which is even provided in any of the cheapest hotels. The customer service have no information of pools. FREE TICKETS are just for advertisements, they will only give one free coupon for acquarium, rest... More 

Thank Foram P
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2016

Unfortunately, Sweet Dreams, the cabin we rented, was more like a nightmare! Too bad too, because this place could be a nice place to stay, but no quality control forces me to give your company a bad review. After driving 8 hours of a 10 hour trip to the destination, management informed us of an issue with the lock on... More 

1 Thank Jake S
East Dundee, Illinois
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 August 2016

Cabin sleeps 57 or so they say but we had 39 and space wise it was comfortable. I'm not sure who's to blame, the owner or management company but very disappointed. We had 14 cars and came from 3 different states. The parking was sufficient for about 8 cars maybe if you didn't fall into the gaping hole that the... More 

Thank Lynn L

66 photos of this hotel

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All Traveller Photos (66)
Room/Suite (19)
Bathroom (3)
View from Room (10)
Hotel & Grounds (1)
Other (33)
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  • Free Parking
Things to do
  • Hot Tub
Room types
  • Kitchenette
In your room
  • Air Conditioning
  • Free Parking

Additional Information about Smoky Mountain Cabins

Address: 338 Baskins Creek Rd, Gatlinburg, TN 37738-3540
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $144 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Smoky Mountain Cabins 2*
Number of rooms: 45
Also Known As:
Smoky Mountain Cabins Hotel Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Smoky Mountain Cabins staff and other travellers.
4 questions
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Questions? Get answers from Smoky Mountain Cabins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tip: Go with a different company.”
 of 5 bubbles venomusmc, 18 Oct 2016 | Read review
“It's okay, but needs updated.”
 of 5 bubbles 992Colorado, 29 Jun 2016 | Read review
“Guests get a coupon book for free admission to some venues including the aquarium”
 of 5 bubbles 2016KKB, 24 Feb 2016 | Read review
“Best view of all the cabins we investigated!”
 of 5 bubbles 424wayneh, 22 Jan 2016 | Read review
“The website shows floor plans as well as photos so that you can ensure you have the necessary beds in the right places.”
 of 5 bubbles ggthor, 1 Feb 2015 | Read review
5 of 5