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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    24/12/2017 25/12/2017
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    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Overview
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travellers talk about
    “water park” (778 reviews)
    “indoor waterpark” (165 reviews)
    “mason jar” (55 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    24 Dec.25 Dec.
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (3,032)
    There are newer reviews for Westgate Smoky Mountain Resort & Spa
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    881 - 885 of 2,998 reviews

    Reviewed 8 August 2015

    Westgate looks great--I'll give you that. Beautiful property nestled in the mountains, winding roads up to your cabin or room, and an indoor waterpark that seemed great for little kids but not necessarily for tweens and up. We stayed in a one bedroom suite with...More

    3  Thank Mark B
    Response from WestgateGuestRels, Director of Sales at Westgate Smoky Mountain Resort & SpaResponded 3 September 2015

    Thank you for choosing to stay at our resort. It is nice to know you found our property to be beautiful and you enjoyed our resort amenities. Upon booking, our guests are able to make special requests within their accommodations; these requests are not guaranteed...More

    Reviewed 8 August 2015

    My family and I had the opportunity to stay at the Gatlinburg Smoky Mountain Resort this weekend. The room was absolutely amazing! The view was priceless and if you are looking to get away from the fast pace of the city life then look no...More

    Thank Shauntavia S
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 3 September 2015

    Thank you so much for your feedback. It is fantastic to hear you and your family had a wonderful stay with us. We are glad you enjoyed our unit and found our views to be “priceless”. We work hard to provide a memorable stay for...More

    Reviewed 7 August 2015 via mobile

    We had reservations for the week which consisted on 3, 1 bedroom "cabins." We preregistered at 9am to insure that by check in (4pm) our rooms would be available. Two of our rooms were ready by 3pm. It took until 5:30 pm for our party...More

    8  Thank Hollybug09
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 9 September 2015

    Thank you for your feedback regarding your stay. We want to assure you that we care about each of our guests and we do everything we can to accommodate them. Unfortunately, with the size of our resort, parking may become an issue, especially during times...More

    Reviewed 7 August 2015 via mobile

    Enjoyed the stay at Westgate. The resort is family friendly and located in an area with lots to do off the resort in Gaitlinburg or Pigeon Forge. Both locations are within 15 min drive. The staff was friendly. Room was clean but missing adequate wash...More

    1  Thank Karen P
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 3 September 2015

    Thank you so much for your response. It is nice to hear you enjoyed our resort and location. As you mentioned, we are a family friendly resort and provide many amenities throughout the property that the entire family can enjoy. We are glad you enjoyed...More

    Reviewed 7 August 2015 via mobile

    Well I didn't stay in the resort so I'm not rating my stay here. We got suckered into touring for the timeshare so they gave us a free pass for the day to enjoy the indoor water park. We were so excited about going. We...More

    5  Thank Vera D
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 3 November 2015

    Thank you for your review. We certainly apologize for any inconveniences that you may have experienced. W hope to exceed your expectations in the future. Luna

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Outdoor pool
    Details
    • Price range
    • USD 89 - USD 229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Gatlinburg
    • #19 Family Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Hotwire, Hotels.com, Orbitz, Travelocity, Cancelon and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (746)
    Bathroom (42)
    Family and Play Areas (13)
    Business Centre & Event Rooms (1)
    Nearby
    Nearby HotelsSee all 77 hotels in Gatlinburg
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    Ask a question
    Questions & Answers
    Mathm0m23
    8 August 2017|
    AnswerShow all 10 answers
    Response from WestgateGuestRels | Property representative |
    Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
    0
    Votes
    Fam_Tvler
    10 March 2017|
    AnswerShow all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    12 February 2017|
    AnswerShow all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Room Tips
    "Don't go here"
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    "Rooms are small and the walls are thin"
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    "Do recommend if you have problem with stairs let them know so they book you with suites that has elevator..."
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    "Get the top floor if you can for sound issues"
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