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Westgate Smoky Mountain Resort & Spa

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2,916 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Smoky Mountain Resort & Spa
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Showing 2,883: English reviews
Reviewed 2 weeks ago

Had some issues in the room and Kevin Brown came right up and took care of things right away. Checking in was vary fast with friendly staff. The amenities are second to none. I use this resort every year...

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Helpful?
Thank Terry W
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. It is pleasing to hear that you enjoyed the service provided by our staff. We feel honored that you always visit our resort. We cannot wait to see you again soon! Lissy

California
Reviewed 2 weeks ago via mobile

This was a great find! The staff are all helpful and accommodating. The rooms are spacious and have everything you need for a night or for a month. Everything is clean and comfortable. The resort is only a few minutes from downtown. It is very quiet and the view that I had was amazing!

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Helpful?
Thank rflore
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We are pleased that you have discovered Westgate Smoky Mountain Resort. This location is indeed great for those who want to enjoy breathtaking and serene surroundings, which are also close to the city of Gatlinburg. Our overall staff works very hard to enhance your overall vacation experience. Thank you for choosing to stay with us and we hope to see...

Delray Beach, Florida
Reviewed 2 weeks ago

Loved loved the resort!!! Staff was so nice and courteous ! Our room was amazing!!! Rented a queen size villa and got upgraded to a a one king size bedroom when I made the comment that we where celebrating my husbands birthday!!! Our check in personnel Komal Paudell was so nice and helpfull!!! Loved this resort and can't Wait till...

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Helpful?
Thank rivera7097
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your experience. We are so thrilled that you loved your overall experience at our resort. It is nice to know that you enjoyed our units and courteous staff. We feel honored that you would recommend us and the next time you’re in town, we would love to exceed your expectations once again. Lissy

Oakboro
Reviewed 3 weeks ago via mobile

When I first got there, things had changed a lot in to years. I stayed in the new section. I was promised when I booked I would have a hot tub king size bed, full kitchen. The room I was given once I w there was a villa end. No balcony no hot tub and a dorm size kitchen. The...

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Helpful?
Thank Heatherdooles
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. We are sorry to hear about the confusion that you may have experienced upon booking. We certainly have fully equipped units based upon availability. It is great to hear that our staff was able to accommodate your needs and provided excellent customer service. We appreciate you choosing us for your stay and hope you provide...

Jupiter, Florida
Reviewed 3 weeks ago

Spent a four day weekend at this resort. The accommodations are very nice. The one bedroom deluxe has a great big jacuzzi that was used nightly after long hikes in the national park and zip lining adventures. The bed was EXTREMELY comfortable which is so important when traveling. The resort is really lovely with a mountain top infinity pool. So...

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Helpful?
Thank AndreaMCTGB
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed our accommodations such as our jacuzzi, infinity pool and comfortable beds. We take pride in providing a memorable stay for all of our guests and owners and we are pleased to extend this courtesy to you. It is our hope that you contacted our front desk staff...

Bolingbrook, Illinois, United States
Reviewed 3 weeks ago via mobile

Check in felt hectic, but since then every staff member has been super friendly. Our villa is very comfortable and has everything we could need. This resort is in the perfect location between downtown Gatlinburg and Pigeon Forge. Unfortunately, they do not have recycling here, which is very bothersome considering all the beauty around they should be doing their part...

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Helpful?
Thank SaraAHarter
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your comments. We are happy to hear that you enjoyed our friendly staff and comfortable units. It is great that you enjoyed our convenient location. Your feedback is appreciated as we are always looking to provide a more enjoyable stay for our guests. We hope to see you again soon! Lissy

Reviewed 3 weeks ago

From check in to check out this was a great resort. The staff is very friendly and welcoming. We were checked in by Kyla Johnson and she was excellent. I was very pleased with the room. It was exactly like the pictures on the website show. The kitchen had everything you would need. We ate at the smokey grill restaurant...

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Helpful?
Thank Bali0822
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. We are pleased to hear that you found our staff to be friendly and welcoming. Our goal is to make our home feel like yours while providing you with superior service. It is great that you enjoyed our fully equipped kitchen in the unit. It would be an honor to provide you with another excellent...

Reviewed 3 weeks ago

Room was nice, but the fireplace did not work and the jets in the tub were dirty. This is a timeshare and they will rope you in with free stuff for a 90 minute meeting that really last 3+ hours. Their restaurant is awful as well.

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Helpful?
1Thank Nathan C
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. It is unfortunate to hear that you may have experienced a less than desirable stay at our resort. Participating for our timeshare presentation and vacation packages is voluntary; this option is available for our guests who are interested in purchasing timeshare. We always advise our guests to contact our front desk staff if they need...

Lima, Ohio
Reviewed 3 weeks ago

We have owned for 4 years. This is our first time share experience. The first time we came back as owners (October 2015) our room was old, dirty, paint coming off the walls, wallpaper peeling, and stained carpet. The wifi was horrible and the TV reception was poor. We sat through the obligatory sales pitch and wasted several hours. On...

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Helpful?
Thank halfhillp
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We are sorry to hear that you may have experienced a less than desirable stay. We value and appreciate all of our owners and work hard to provide an enjoyable stay for them. Although we are in the process of enhancing many of our features throughout the property, we expect our facilities and units to be nothing less than clean...

Gatlinburg, Tennessee
Reviewed 3 weeks ago

This is our first time staying at this resort and we have had the a relaxing fun time. Our truck had low tires and we contacted the front desk, David Lloyd came to our rescue, friendly courteous and happy to help. took care of us made sure we were all good and safe to drive. We luv BJ, VIP team...

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Helpful?
Thank cubbie0662
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. We are pleased to hear that you found our staff to be accommodating and friendly. We aim to please all of our guests and it is great that you enjoyed our services. We hope to see you again soon! Lissy

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $126 - $495 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We used the time share benefit. All locations were excellent.”
 of 5 bubbles 691joycew, 28 Nov 2016 | Read review
“Try to get a 1 bedroom unit on the top floor and high up on the mountain. There's a lot of AC noise and traffic lower down.”
 of 5 bubbles robertgA2422WA, 24 Nov 2016 | Read review
“Upgrade from One Bedroom Villa to One Bedroom Deluxe Villa, it is worth every dime for the extra square footage and many more extras.”
 of 5 bubbles ritzieg, 14 Nov 2016 | Read review
“Top Floor of any building for views but try and be near parking or your gonna walk a mile with your luggage!”
 of 5 bubbles 948devinc, 13 Nov 2016 | Read review
“Closer to the top is wonderful.”
 of 5 bubbles cstanishia, 13 Nov 2016 | Read review
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