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Westgate Smoky Mountain Resort & Spa

04/06/2017 05/06/2017
1 room 2 adults 0 children
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Westgate Smoky Mountain Resort & Spa
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2,969 Reviews from our TripAdvisor Community

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Showing 2,935: English reviews
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Qulin, Missouri
Reviewed yesterday NEW

We had a deluxe room plus a studio for our girls' trip and had an amazing time. From our quick and easy check in to express checkout, everything was great. The rooms were completely equipped and the employees were super friendly and overly accommodating. Between the resort shuttle and the trolley, we honestly just had to step outside to be...

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Thank espngal
Sandy, Oregon
Reviewed yesterday NEWvia mobile

Worst experience ever. A guy called to us on the street to come to a timeshare. Told us we could get free tickets to a 50.00 show. We showed up for our meeting and filled out the paperwork. Then after waiting for 30 min they tell us we don't qualify since we are not renting, we are staying in my...

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Thank joerboitano
Clarksville, Tennessee
Reviewed yesterday NEW

This review will be biased as my wife and I are owners with Westgate Smoky Mountains. We have been several times, but each visit has been different and unique. Our last visit together was over 4 years ago, which we enjoyed, but this trip has been the best so far. We have three older children that we have sent here...

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Thank Jerry H
Augusta, Georgia
Reviewed 6 days ago NEW

We had a great time,the view is awsome,the cabin was beautiful.they gave us rides on golf carts and buses so we didn't have the drive to go to the water park,restaurants and pools on the ground.its a lot to do with your family.

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Thank Emma A
Reviewed 1 week ago

WARNING TIME SHARE: While I enjoyed staying their Christmas 2015, I seriously regret buying their small vacation package and even considering for a a moment this would be a good idea. There is no way to book the dates you want at this property or their other property in TN if they have no availability. I knew due to my...

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Thank Victoria W
Nashville, Tennessee
Reviewed 1 week ago

The staff at this place was so friendly and professional. The manager on duty Maria was such a leader and so sweet when we had a simple problem, she took it as her own and made sure it was taken care of, she was there from begin to end. When I left Maria even had a fruit basket waiting for...

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Thank guyenesequeen25
Yale, Michigan
Reviewed 2 weeks ago via mobile

My wife and I were in Gatlinburg celebrating our anniversary. We ended up in a undesirable resort. We came to Smokey Mountain and found our heroes in Alexis and Amber! They went above and beyond to save us, we are now in a lovely cabin among the greatest people in the world ! I can't sing their praises enough, we...

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Thank Drfred2014
Reviewed 2 weeks ago

Westgate's Maria and Chara saved our honeymoon! After a horrible experience with another facility we were stuck searching for a nice place to spend the remainder of our honeymoon. We called Westgate to check the availabllity. The phone representative swiftly booked us a room and we headed to the location. Upon arrival we could tell this was a very high...

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1Thank Stephanie S
Nashville, Tennessee
Reviewed 3 weeks ago via mobile

Westgate Smokey Mountain Resort sets the bar high for all the other resorts in the area. Great villas, great people and a great resort make for a great trip. The water park and pools are awesome. The spa is great.

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Helpful?
Thank judgeboswell
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. We are glad to know that you enjoyed a wonderful time visiting us and that we were able to exceed your expectations. We are thrilled to see that you enjoyed all aspects of your vacation with us. We certainly hope that you have another chance to exceed your expectations again in the future. Luna

Reviewed 4 weeks ago

I understand that Westgate is recovering from a fire and wish them the best. Most of the staff was friendly and helpful. The bed is comfortable, but the pillows suck. Part of our room looks upgraded, but others not so much. For instance, there are marble countertops and a dishwasher which is really nice, but the carpet looks like it's...

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Thank Kelseyjopfeifer
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. All of our guests’ comments are appreciated, as we are always looking to improve. We hope you return once the resort is completely finished so you can experience everything we will have to offer. Allie

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $119 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Hotels.com, Orbitz, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#3 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a cabin that sat up high in the mountain view.and the pool was right outside my cabin.”
830emmaa, 18 May 2017 | Read review
“Be prepared to say no alot, don't expect free internet unless you plan to go to one of their pitched. DO NOT BUY and expect service.”
victoriawI5487YP, 16 May 2017 | Read review
“Ask for Maria Windham, she will take great care of you!”
stephaniesM1201UX, 6 May 2017 | Read review
“Bottom floors are noisier because you can hear the people above you.”
Kelseyjopfeifer, 26 Apr 2017 | Read review
“All rooms with mountain views or better!”
chrislU2713AR, 21 Apr 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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