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Westgate Smoky Mountain Resort & Spa

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Westgate Smoky Mountain Resort & Spa
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2,934 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEWvia mobile

We came for a family vacation with some friends in February 2017 and did the sales tour for a deeply discounted stay. Our original reservations were for the River Terrace in Gatlinburg and they had to move is because of overbooking. At first, we were disappointed because we had a dining certificate for Drafts restaurant which is located at River...

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1Thank Jeff C
Reviewed 4 days ago NEWvia mobile

We actually got engaged here last year and loved the resort so we decided to come back for our wedding. The staff is friendly and did everything they could to make our stay wonderful, especially Maria Windham. I dealt with her after the fires and when we got here she did what she could to fix a problem we had....

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2Thank Heather B
Hayden, Alabama
Reviewed 1 week ago NEW

Our two kiddos loved the water park here at Westgate and the staff were very friendly and accommodating. Other than that, we didn't really enjoy our stay here. The beds and sofa beds were very uncomfortable and we could hear everything at our neighbors (and I'm sure they could hear us). We ended up attending the time share presentation for...

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1Thank KristyB77
Glenside, Pennsylvania
Reviewed 1 week ago NEW

The resort itself is large and has a lot of opinions on things to do. While my husband and I were there, they were expanding. We were there right before the fire got to the resort, so I am not sure at this point where they stand with the expansion. The downfall, for us, was the unit in which we...

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Thank Leslie M
Huntsville, Alabama
Reviewed 1 week ago

Maria Windham went above and beyond helping us with our vacation. She helped And advised us on securing room configurations to make our vacation one that our grandchildren will always remember. The Westgate Staff has always been helpful but Maria went out of her way to make this special.

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2Thank 59tommyl
Monroe, Georgia
Reviewed 4 weeks ago

Westgate has the friendliest staff. Beautiful resort! Sales presentation was the 90 minutes we committed too. They treated us with respect even without purchasing the time share. We had a wonderful stay. Thumbs up Westgate!

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1Thank gabruner48
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your feedback. It is nice to know that you enjoyed our friendly staff and overall resort. The next time you’re in town; we would love to exceed your expectations once again. Lissy

Reviewed 4 weeks ago

Great property! The views were amazing. The room was spacious. One of a kind resort. The only issue I had was most buildings are three levels high with no elevators. People would dragged their luggage up and down those stairs all day and it was very loud. Couldn't sleep during those times. I had a corner room by the stairwell...

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2Thank Jerome F
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. We are thrilled that you enjoyed our spacious units and amazing views. We are sorry to hear that you experienced disturbance throughout your stay. It is our hope that you allow us another opportunity to provide you with a more relaxing stay in the future. Lissy

Reviewed 17 January 2017 via mobile

This resort was simply amazing! The scenery was great and the cabin itself was awesome! The only downside to staying at this resort was the fact that you had to do a timeshare tour which consumed over half of one of our days! The staff at the resort was very accommodating and went above and beyond! There is a market...

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Thank Jason C
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate hearing from our guests and are pleased you still found the property and mountain views beautiful. We apologize if a member of our sales team made you uncomfortable-that is not our intent. We appreciate you bringing this to our attention, as we will work to ensure this does not happen again. It is our hope to have another...

Winfield, Alabama
Reviewed 17 January 2017 via mobile

Could not stay during our week. Had to stay at another place. But it is never the same when we are not at westgate. It's home away from home . Comments to the brave men and women who evacuated hundreds in s short period of time during the fire. The ownership donating to help the workers and families and their...

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1Thank john h
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate hearing from faithful and satisfied guests of Westgate Smoky Mountain Resort. Our staff members look forward to providing guests with a wonderful vacation experience and are working hard to make sure Westgate Smoky Mountain Resort returns to an even greater vacation destination. Thank you well wishes and support and we look forward welcoming you back home on your...

Atlanta, Georgia
Reviewed 15 January 2017 via mobile

Hello, we stayed there all the way on top of mountain. Had great views and beautiful property. Will be even nicer as they rebuild after fires.! Only complaint was the gimmick to go on timeshare tour. Was promised 90 minutes and was there 4 hours. The lady that runs the place Sarah was very rude to my friends who were...

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2Thank abuthcher
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate hearing from our guests and are pleased you still found the property and mountain views beautiful. We apologize if a member of our sales team made you uncomfortable-that is not our intent. We appreciate you bringing this to our attention, as we will work to ensure this does not happen again. It is our hope to have another...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $217 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms in the 300s have really thin walls”
 of 5 bubbles S4237MVlesliem, 15 Feb 2017 | Read review
“Great location”
 of 5 bubbles 59tommyl, 13 Feb 2017 | Read review
“Don't stay by the stairwell if you can. Center room.”
 of 5 bubbles 935jeromef, 21 Jan 2017 | Read review
“Make sure they don't put you near any new construction. Cabins at the top of the mountain have the most spectacular views!”
 of 5 bubbles Ourtwocentsworth, 8 Jan 2017 | Read review
“Rooms at the top of the mountain are quiet and excellent view”
 of 5 bubbles RickM386, 4 Jan 2017 | Read review
5 of 5