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24/12/2017 25/12/2017
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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    24/12/2017 25/12/2017
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    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Overview
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travellers talk about
    “water park” (778 reviews)
    “indoor waterpark” (165 reviews)
    “mason jar” (55 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    24 Dec.25 Dec.
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (3,032)
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    1 - 5 of 2,998 reviews

    Reviewed 3 weeks ago via mobile

    These people setup in attractions and take your money. All you get in return is trouble. Paid $20 to get pissed off. Would have to make a 25 min drive (both ways) for them to possibly give a refund. Scam. Stay away!More

    Thank Hannah P
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 weeks ago

    Hannah, thank you for your feedback. We regret to hear that your recent experience with us was anything less than exceptional. Please remember that participating in our timeshare presentation is voluntary; this option is available for our guests who are interested in purchasing. We realize...More

    Reviewed 5 November 2017 via mobile

    My husband and I went to Westgate to take a tour and our sales or person was named Tony. Tony arrived 30 minutes late after we had already been waiting there, and we have been told ahead of time that it was it would take...More

    Thank kewels_mom
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 3 weeks ago

    Happy holidays! Thank you for sharing your experience with us. It is unfortunate to see that you may have experienced issues with your sales representative. We appreciate that you took the time to provide this feedback as the points you have described are being reviewed...More

    Reviewed 3 November 2017 via mobile

    We bought a timeshare here a couple years ago and this was our first stay at the resort. We own some of the oldest cabins at This resort so I was a little apprehensive at how they would be. Also because of the fires everyone...More

    Thank Arenee0610
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 3 weeks ago

    Happy holidays! Thank you for your review. We are thrilled to know that you found comfort in your accommodations and you were able to enjoy our great resort amenities. It is always great to hear that you and your family had a great time. We...More

    Reviewed 31 October 2017 via mobile

    Bought the “package” to learn more-ended up in a carp hole called river Terrance for 4 nights. I’m writing this before the “sale appt” ever happens. Because no way in hell, will we buy in. I’ll be setting my phone for 90 mins and we...More

    Thank Tammy S
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 3 November 2017

    Tammy, thank you for your input. We regret to hear that your recent visit with us was anything less than exceptional. Please remember that participating in our timeshare presentation is voluntary; this option is available for our guests who are interested in purchasing. We realize...More

    Reviewed 30 October 2017 via mobile

    We got pulled into a vacation Club/timeshare presentation at the Westgate during our honeymoon. The indoor water park seemed run down and the resort is still suffering from a big fire a year ago. One of the two-bedroom rooms we saw was beautiful, and I...More

    Thank LynnJodiCampbell
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 5 weeks ago

    Thank you for your review. We always invite people to participate in one of our timeshare presentations. In exchange for their time, we offer different incentives such as discounted stay or attraction tickets. It is never our intention to make you feel disrespected or pressured...More

    Courtyard Gatlinburg
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    554 reviews
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Outdoor pool
    Details
    • Price range
    • USD 89 - USD 229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Gatlinburg
    • #19 Family Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Hotwire, Orbitz, Travelocity, Cheap Tickets, Cancelon and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (746)
    Bathroom (42)
    Family and Play Areas (13)
    Business Centre & Event Rooms (1)
    Nearby
    Nearby HotelsSee all 77 hotels in Gatlinburg
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Mathm0m23
    8 August 2017|
    AnswerShow all 10 answers
    Response from WestgateGuestRels | Property representative |
    Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
    0
    Votes
    Fam_Tvler
    10 March 2017|
    AnswerShow all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    12 February 2017|
    AnswerShow all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Room Tips
    "Don't go here"
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    "Rooms are small and the walls are thin"
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    "Do recommend if you have problem with stairs let them know so they book you with suites that has elevator..."
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    "Get the top floor if you can for sound issues"
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