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The SureStay Plus Hotel by Best Western Gatlinburg features views of the river in Gatlinburg. The property is located within 5 minutes walking from downtown Gatlinburg and we are just 6 miles from …MorePigeon Forge. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
All reviews the river room was clean travelodge inn travel lodge rooms overlook within walking distance national park king suite balcony overlooking covered parking continental breakfast would stay again nice balcony convenient location an older hotel the main drag enjoyed our stay
This hotel is decades old, and it's changed names several times, but it's a good deal and a great location. The property is currently a Best Western (since April). The rooms are large and updated, with a balcony overlooking the "river" below. You get a...More
This hotel is not on the main strip but is within walking distance. Very quiet. The staff was friendly.The room and the property were clean. Our room looked like it received some updates. Beds were comfortable. The room had an updated bathroom with a single...More
1 Thank Marcia T
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 26 June 2018
Thank you for your kind review! We are so happy that you enjoyed your stay with us! You are correct in noticing we have made several updates to the room and property and are planning to continue renovations throughout the year. We are confident you...More
First thing I noticed going into the bathroom was a thick, hairy black mold growing under the toilet bowl rim.. spots on the bathroom floor. Check is was 3p.m. we did not get to check into our room until 6. No towels ever changed out....More
We always stay on the strip somewhere and decided to try this one out (not directly on the strip btw.) Check in was fine, Tina was fantastic. We got to our room only to notice 2 of our lights did not work. Called Tina up...More
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 3 weeks ago
Thank you for taking the time to rate us Britney. We sincerely apologize that there were maintenance issues with you room during your stay. Thank you for bringing them to our attention. Your business is appreciated, and we hope you will give us another chance...More
This is a really great place. The front receptionist (dreammy) always greets people with a beautiful smile and she's always attentive. The staff is really friendly they always tried help in any way possible.
The rooms are very clean and spacious, the pool has a...More
Thank Maria S
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 4 weeks ago
Thank you for your kind review Maria! We are so happy that you enjoyed your stay with us! Your business is appreciated, and we hope you will choose to stay with us again the next time you're in town. Thanks again!
Response from lbft100 T | Reviewed this property |
My room on the 7th floor was both carpeted and tiled large rooms, with a shared balcony. If your dogs don’t do scary elevators or narrow stairwells, they will not do well. Potty areas were better while walking through town... More
My room on the 7th floor was both carpeted and tiled large rooms, with a shared balcony. If your dogs don’t do scary elevators or narrow stairwells, they will not do well. Potty areas were better while walking through town, not on site. The potty area on site was behind the dumpster, not mowed and had debris, etc. Rooms for pets smelled dirty (and actually were, kind of).