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SureStay Plus Hotel by Best Western Gatlinburg

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Traveller (120)
Room & Suite (150)
Dining (15)
Overview
Hotel website
218 Ski Mountain Rd, Gatlinburg, TN 37738-3125 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
Additional information
Visit Hotel Website
Offers from SureStay Plus Hotel by Best Western Gatlinburg
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Rooms
28 Oct.29 Oct.
|
1 room, 2 adults, 0 children
Standard Room
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About
Description
The SureStay Plus Hotel by Best Western Gatlinburg features views of the river in Gatlinburg. The property is located within 5 minutes walking from downtown Gatlinburg and we are just 6 miles from More Pigeon Forge. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Air Conditioning
Microwave
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
52
Price range
USD 65 - USD 184 (Based on Average Rates for a Standard Room)
Formerly known as
Travelodge Inn & Suites Gatlinburg on the River
Also Known As
Family Inns Of America Hotel Gatlinburg
,
Family Hotel Of America
,
Family Hotel Gatlinburg
,
Family Inn Gatlinburg
Location
United States > Tennessee > Sevier County > Gatlinburg
Photos
Traveller (120)
Room & Suite (150)
Dining (15)
Pool & Beach (7)
Business Centre & Event Rooms (2)
Reviews (662)
Filter reviews
658 results
Traveller rating
151
205
150
89
63
Traveller type
Time of year
LanguageEnglish
More languages
151
205
150
89
63
Show reviews that mention
All reviews the river room was clean travelodge inn travel lodge rooms overlook within walking distance national park king suite balcony overlooking covered parking continental breakfast would stay again nice balcony convenient location an older hotel the main drag enjoyed our stay
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1 - 5 of 658 reviews
Reviewed yesterday

This hotel is decades old, and it's changed names several times, but it's a good deal and a great location. The property is currently a Best Western (since April). The rooms are large and updated, with a balcony overlooking the "river" below. You get a...More

Thank Greg S
Hotel's Favourite
Reviewed 20 June 2018

This hotel is not on the main strip but is within walking distance. Very quiet. The staff was friendly.The room and the property were clean. Our room looked like it received some updates. Beds were comfortable. The room had an updated bathroom with a single...More

1  Thank Marcia T
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 26 June 2018

Thank you for your kind review! We are so happy that you enjoyed your stay with us! You are correct in noticing we have made several updates to the room and property and are planning to continue renovations throughout the year. We are confident you...More

Reviewed 5 days ago

First thing I noticed going into the bathroom was a thick, hairy black mold growing under the toilet bowl rim.. spots on the bathroom floor. Check is was 3p.m. we did not get to check into our room until 6. No towels ever changed out....More

Thank jojo s
Reviewed 3 weeks ago via mobile

We always stay on the strip somewhere and decided to try this one out (not directly on the strip btw.) Check in was fine, Tina was fantastic. We got to our room only to notice 2 of our lights did not work. Called Tina up...More

Thank Britney987
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 3 weeks ago

Thank you for taking the time to rate us Britney. We sincerely apologize that there were maintenance issues with you room during your stay. Thank you for bringing them to our attention. Your business is appreciated, and we hope you will give us another chance...More

Reviewed 4 weeks ago via mobile

This is a really great place. The front receptionist (dreammy) always greets people with a beautiful smile and she's always attentive. The staff is really friendly they always tried help in any way possible. The rooms are very clean and spacious, the pool has a...More

Thank Maria S
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 4 weeks ago

Thank you for your kind review Maria! We are so happy that you enjoyed your stay with us! Your business is appreciated, and we hope you will choose to stay with us again the next time you're in town. Thanks again!

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Questions & Answers
Ask a question
becka143m
20 December 2017|
AnswerShow all 3 answers
Response from lbft100 T | Reviewed this property |
My room on the 7th floor was both carpeted and tiled large rooms, with a shared balcony. If your dogs don’t do scary elevators or narrow stairwells, they will not do well. Potty areas were better while walking through town... More
0
Votes
cheriecooper76
4 December 2017|
Answer
Response from 20thcentboy | Reviewed this property |
there is a creek that runs beside it.
0
Votes
Hugh M
7 November 2017|
AnswerShow all 2 answers
Response from Linda R | Reviewed this property |
I think you will have to call them. I wouldn't trust doing it on line
0
Votes
Room Tips
"It needs new management, rooms at top floor seem to be less noisy, but they also do not get towels until 9..."
jojos779
5 days ago
Read review
"We had 6 people and this was a suite and it was big enough for more people."
503genevieved
23 Jul. 2018
Read review
"Stay somewhere else"
glennb135
15 Jun. 2018
Read review
"Stay away from room 501"
stevenp500
12 Jun. 2018
Read review
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