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SureStay Plus Hotel by Best Western Gatlinburg

Traveller (120)
Room & Suite (150)
Dining (15)
Hotel website
218 Ski Mountain Rd, Gatlinburg, TN 37738-3125 See on map
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
2.5 Star accommodation
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28 Oct.29 Oct.
1 room, 2 adults, 0 children
Standard Room
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The SureStay Plus Hotel by Best Western Gatlinburg features views of the river in Gatlinburg. The property is located within 5 minutes walking from downtown Gatlinburg and we are just 6 miles from More Pigeon Forge. Less
Hotel class
Contact Information
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Room Service
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
Price range
USD 65 - USD 184 (Based on Average Rates for a Standard Room)
Formerly known as
Travelodge Inn & Suites Gatlinburg on the River
Also Known As
Family Inns Of America Hotel Gatlinburg
Family Hotel Of America
Family Hotel Gatlinburg
Family Inn Gatlinburg
United States > Tennessee > Sevier County > Gatlinburg
Traveller (120)
Room & Suite (150)
Dining (15)
Pool & Beach (7)
Business Centre & Event Rooms (2)
Reviews (662)
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All reviews the river room was clean travelodge inn travel lodge rooms overlook within walking distance national park king suite balcony overlooking covered parking continental breakfast would stay again nice balcony convenient location an older hotel the main drag enjoyed our stay
Updating list...
1 - 5 of 658 reviews
Reviewed yesterday

This hotel is decades old, and it's changed names several times, but it's a good deal and a great location. The property is currently a Best Western (since April). The rooms are large and updated, with a balcony overlooking the "river" below. You get a...More

Thank Greg S
Hotel's Favourite
Reviewed 20 June 2018

This hotel is not on the main strip but is within walking distance. Very quiet. The staff was friendly.The room and the property were clean. Our room looked like it received some updates. Beds were comfortable. The room had an updated bathroom with a single...More

1  Thank Marcia T
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 26 June 2018

Thank you for your kind review! We are so happy that you enjoyed your stay with us! You are correct in noticing we have made several updates to the room and property and are planning to continue renovations throughout the year. We are confident you...More

Reviewed 5 days ago

First thing I noticed going into the bathroom was a thick, hairy black mold growing under the toilet bowl rim.. spots on the bathroom floor. Check is was 3p.m. we did not get to check into our room until 6. No towels ever changed out....More

Thank jojo s
Reviewed 3 weeks ago via mobile

We always stay on the strip somewhere and decided to try this one out (not directly on the strip btw.) Check in was fine, Tina was fantastic. We got to our room only to notice 2 of our lights did not work. Called Tina up...More

Thank Britney987
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 3 weeks ago

Thank you for taking the time to rate us Britney. We sincerely apologize that there were maintenance issues with you room during your stay. Thank you for bringing them to our attention. Your business is appreciated, and we hope you will give us another chance...More

Reviewed 4 weeks ago via mobile

This is a really great place. The front receptionist (dreammy) always greets people with a beautiful smile and she's always attentive. The staff is really friendly they always tried help in any way possible. The rooms are very clean and spacious, the pool has a...More

Thank Maria S
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 4 weeks ago

Thank you for your kind review Maria! We are so happy that you enjoyed your stay with us! Your business is appreciated, and we hope you will choose to stay with us again the next time you're in town. Thanks again!

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Questions & Answers
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20 December 2017|
AnswerShow all 3 answers
Response from lbft100 T | Reviewed this property |
My room on the 7th floor was both carpeted and tiled large rooms, with a shared balcony. If your dogs don’t do scary elevators or narrow stairwells, they will not do well. Potty areas were better while walking through town... More
4 December 2017|
Response from 20thcentboy | Reviewed this property |
there is a creek that runs beside it.
Hugh M
7 November 2017|
AnswerShow all 2 answers
Response from Linda R | Reviewed this property |
I think you will have to call them. I wouldn't trust doing it on line
Room Tips
"It needs new management, rooms at top floor seem to be less noisy, but they also do not get towels until 9..."
5 days ago
Read review
"We had 6 people and this was a suite and it was big enough for more people."
23 Jul. 2018
Read review
"Stay somewhere else"
15 Jun. 2018
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"Stay away from room 501"
12 Jun. 2018
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