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Summit Manor Condominiums

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Pool
Free Parking
Free High Speed Internet (WiFi)
Hot Tub
Self-Serve Laundry
Non-Smoking Hotel
Wheelchair Access
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Outdoor pool
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81Reviews
41Photos
6Q+A
26Room tips
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Booked stay with Hotels.com and arrived at location to be told they had overbooked by 4 people and that someone from Hotels.com should of contacted me. Staff seemed very little concerned that my family with 3 children had no where to stay on a Friday night at 7pm! I called Hotels
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Booked 2021 on VRBO just a few days before our trip. 3 nights, ~$650 plus $200 refundable deposit to be returned after 10 days. Owner was quick to respond and provided very helpful information and ammenties were great. Unlike most rentals where you have to bring your own, this un
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We have stayed here several times, some booked directly thru the summit manor website and some through vrbo, all experiences have been good stays. Housekeeping could be better on details but not so bad that I wouldn’t recommend this gem. It is right on the strip. You can park and
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Booked for June 2nd through Summit Manor reservations. Received confirmation number and email. When we arrived presented copy of email. We were told not in their computer and room already rented to someone else. Showed them the letter again. Was told I don’t care what your letter
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I would never recommend staying here. When we arrived, the cable, internet, and the condo phones did not work at all. The second day we were here, our hot water went out. The staff was rude and impolite, would not fix the hot water issues, and threatened to kick us off the proper
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All photosTravellerRoom & SuiteDining Pool & Beach
bedroom #2
living room
view off back decks
bedroom #1
very nice layout and plenty of room
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How does this happen? Booked for June 2nd through Summit Manor reservations. Received confirmation number and email. When we arrived presented copy of email. We were told not in their computer and room already rented to someone else. Showed them the letter again. Was told I don’t care what your letter says we go by what our computer says. I have 3 year old special needs granddaughter with us. She has a trech and requires a venterlator to sleep. We asked for help in finding a place to stay since we were on the road for 13 hrs and was not familiar with Gatlinburg area. Offered us a room that had a strong smell of urine and mold. We could not take a chance for medical reasons plus the room was worse than any motel room I have ever seen. Asked it they could call around and help us find a place . We were told just ride around and look for a vacancy. I asked to speak to manager was told not way to get in touch with him. I left msg for him to call me. No return call. After 7 phone calls and messages left I finally decided to hold on until I was able to speak with Bryan the property manager. He was no help he offered 1 night stay on our next visit.The way we were treated there won’t bea next visit. We were treaded like it was our mistake and was treated very un professional. If you book with them a confirmation number and email does not mean you will have a place to stay when you arrive. Chamber of commerce written to and all they did was fwd my letter to Bryan and he offered the same 1 free night on next visit .Be careful and do not book through Summit Manor reservation.
No I booked 6 days originally threw vacaysta.we then decided to add another day on the front end. We were told to call Summit Manor direct. We did and confirmation letter was from summit manor. When we tried to check in we were advised the room was already rented to come back the next day to check in. Summit Manor reservation was the culprit. If we ever go back we will rent directly from owner.
0 votes
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What are the pool hours in July?
Has anyone ever stayed in the cabin? What are your thoughts? Did you like it?
Is the parking free when you stay there?
How far is the cabin from downtown? Walk-able distance to restaurants, attractions, and bars?
Its literally on the strip, the distance of a long driveway.
2 votes
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12
"Do not book through Summit Manor condo"
"The end condos near the elevator (didn't suffer from elevator noise) offer dual aspect main balcony, high floor better view."
"All of the rentals seem nice, priced higher, the higher up you go"
"Do not make reservation online. Only call Summit Manor directly at 866-712-1342. Otherwise the reservation will get screwed up."
"Print out all email correspondence & bring with you !!!"
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PRICE RANGE
USD 127 - USD 284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
summit manor condominiums hotel gatlinburg
LOCATION
United StatesTennesseeGatlinburg
NUMBER OF ROOMS
52
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